I am trying to add additional information to the subject of new entries:
Subst subject = $subject [INCIDENT $message id]
Subst on reply subject = Re: $subject
Fixed Attributes Reply = Subject
However, the new entry subject looks like:
this is my subject [INCIDENT this is my subject [INCIDENT $message id]
I'm not sure if there's a problem with the substitution or if this is just not allowed (I'm having LISP flashbacks).
By the way, if I use "Subst on reply subject" I get the behavior I would like but the original entry in the thread doesn't contain the appended data:
Subst on reply subject = Re: $subject [INCIDENT $message id]
Any help would be appreciated.
Alex
|