We seem to have a problem with retrieving user passwords using the forgot password system
This only happens when trying to use the password recovery from the first screen that forces people to log in with the following syntax:

Protect selection page = 1
Password file = XXXXX

On the first page of our elog which can be found at

http://physics.uj.ac.za/elog/

Now currently there is one page that is viewable by guests, so going to this direct link, bypasses the login at the main page
If you try login from this page, and then use the forgot password link, the email that gets sent through will then work.

The first email that gets sent through using the main login page has the following link:
https://physics.uj.ac.za/elog/?redir=%3Fcmd%3DChange+password%26oldpwd%3DYJAATGHSIRRSBLLP&uname=Tester&upassword=YJAATGHSIRRSBLLP

When clicking on the above link normally, it takes you to a NULL user

The email link that gets sent from the guest page, that works, looks like this:
https://physics.uj.ac.za/elog/General/?redir=%3Fcmd%3DChange+password%26oldpwd%3DSACWEHJWWHKEXLMO&uname=Tester&upassword=SACWEHJWWHKEXLMO

Attached is a copy of the cfg file. The last few logbooks are all actually just copies of TEMPLATE A, so I have removed all their details to make the file easier to read for now
 

[global]
; GENERAL SETTINGS
port = 8080
URL = https://physics.uj.ac.za/elog/
Login expiration = 48

;sets login to first page
Protect selection page = 1
Password file = XXXXXX
Self register = 4

;SMTP email settings
SMTP username = physics.uj.elog@gmail.com
SMTP Password = XXXXXX
SMTP host = 173.194.67.108


;error logging details:
Logging level = 3
Logfile = elog.log

; Admins
Admin user = Chris, sash, connell

;Groups
Show top groups = 1

Group Open Logbooks = General, General Physics
Group Personal = Simon Connell, Martin Cook, Marius Tchonang, Doomnull Unwuchola, Admin Users, Claire Lee

Top Group Personal Logbooks = Open Logbooks, Personal
Top Group Instruments = Lang Topography, On-line LAUE, Plane Wave Topography, Diamond Processing
Top Group Collaboration = ATLAS - H --> Z'Z', ATLAS - W --> l nu tau nu, ATLAS -  Astro-Particle, ATLAS - MuonDB, JLAB - Omega
;Top Group Templates = Template A, Template B

[global Personal Logbooks]
Admin user = Chris, sash, connell

[global Instruments]
Admin user = Chris, sash, connell

[global Collaboration]
Admin user = Chris, sash, connell

[Template A]
; use user level password access
Password file = XXXXXX
Admin user = Chris, sash, connell
login user = Chris, sash, connell


; look and feel
Date format = %B %d, %Y
Title image URL = https://physics.uj.ac.za/elog/

; attributes
Attributes = Author, Author Email, Category, Subject
Options Category = Routine entry, Shift summary, Problem, Fix, Question, Info, Other
Extendable attributes = Category
Required Attributes = Category, Subject
Thread display = $Subject, entered by $author on $Entry date
Quick filter = Date, Category

; preset author and email
Preset Author = $long_name
Preset Author Email = $user_email

; these attributes cannot be changed
Locked Attributes = Author, Author Email

; only author can change its own entry
Restrict edit = 1

; options for reply
Subst on reply subject = Re: $Configuration Name
Remove on reply = Author, Author Email

; No Email notification
Suppress Email to users = 1

[Template B]
; use user level password access
Password file = XXXXXX
; Admin user = Chris, sash, connell
; login user = Chris, sash, connell

Theme = default
Display mode = threaded
Entries per page = 100
Filtered browsing = 0
Entries per page = 8
Reverse sort = 1
Restrict edit = 1
Summary lines = 1

Display Email recipients = 1
#Suppress Email to users = 0
#Email All = 
#Use Email From = physics.uj.elog@physics.uj.ac.za
#Use Email Subject = [ELOG][$logbook][$date][$subject]
#Preset Email = $user_email
#Email Encoding = 1
#Email Format = 15

Title image URL = https://physics.uj.ac.za/elog/

; look and feel
;Date format = %B %d, %
Title image URL = https://physics.uj.ac.za/elog/

Comment = Testing Worklist
List Display = Edit, ID, Job Description, Location, Status, Date Entered, Date Closed
Thread Display = $Location, $Job Description, $Date Entered, $Date Closed,
#Start Page = ?Status=2-Open&mode=threaded&sort=Location
Start Page = ?wpwd=1&mode=threaded&Status=2-Open&sort=Location
Date Format = %A, %B %d, %Y
Time Format = %A, %B %d, %Y, %H:%M
Message Height = 6
Attributes = Location, Status, Date Entered, Date Closed, Job Description, Author, Email
Type To Do = Time
Type Date Entered = time
Type Date Closed = time
Options Status = 1-To Do{1}, 2-Open{2}, 3-Closed{3}, 4-Suspended{4}
{1} Preset To Do = $Date
{2} Preset Date Entered = $Date
{3} Preset Date Closed = $Date
{4} Preset Date Closed = $Date
Options Location = Sequim, Port Angeles, All, Secaira
Extendable options = Location,
Page Title = Simon's Worklist - $subject
Option Author = Filled In Automatically
Subst Author = $long_name
Menu Commands = Back, New, Edit, Delete, Reply, Find, Select, Copy to, Move to,

Reverse sort = 1
Quick Filter = Location, Status

Subst on reply subject = Re: $Job Description
Thread display = $subject, posted by $author on $Entry time
Thread icon = Icon
Remove on reply = Author, Author Email
Date format = %B %d, %Y
Preset Author = $long_name
Preset Author Email = $user_email
Locked Attributes = Author
Quick filter = Date, Category, Status

[General]

[General Physics]

[Simon Connell]

[Martin Cook]

[Marius Tchonang]

[Doomnull Unwuchola]

[Admin Users]

[Claire Lee]

[Lang Topography]

[On-line LAUE]

[Plane Wave Topography]

[Diamond Processing]

[ATLAS - H --> Z'Z']

[ATLAS - W --> l nu tau nu]

[ATLAS -  Astro-Particle]

[ATLAS - MuonDB]

[JLAB - Omega]