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icon5.gif   Elog stopped working, posted by John Becker on Wed Mar 29 14:48:40 2017 
    icon2.gif   Re: Elog stopped working, posted by David Pilgram on Wed Mar 29 15:11:22 2017 
    icon2.gif   Re: Elog stopped working, posted by Andreas Luedeke on Thu Mar 30 09:14:13 2017 
Message ID: 68588     Entry time: Wed Mar 29 15:11:22 2017     In reply to: 68587
Icon: Reply  Author: David Pilgram  Author Email: David.Pilgram@epost.org.uk 
Category: Question  OS: Linux  ELOG Version: 3.12 
Subject: Re: Elog stopped working 

I don't know if you can get elog to generate a log file - check the documentation, I don't bother.  But I do have some experience with this matter.

There are two related circumstances I know of that can arise which will cause elog to crash.

As you are probably aware, the entries are threaded.  I find the main problem is if you move a long thread - I forget the number but over 30 entries - from one log book to another, it will copy across fine, but the deletion of the thread from the source logbook will crash elog *before* the entire thread has been deleted: cause 1.

If you then restart elog, and happen to access the partially deleted thread, elog will run into a loop.  You won't be able to access elog, and you will see it is burning up CPU time, and it probably will eventually crash, but normally I find what the process number is and kill it (with "kill -9 [process no]").  This is cause 2.  The reason is that elog is looking for an entry number in the thread that no longer exists (because elog has already deleted it).

There is a moderately convoluted way I have devised to completely delete the partially deleted thread, needing access to the yymmdda.log files.  Cause 2 can also occur if someone manually edits yymmdda.log files with insufficient care (that includes me on occasion).  

John Becker wrote:

Dear all,

 

I have elog version 3.12-bd75964 installed on an Ubuntu OS. We started working with it yesterday and today I was informed that the users could not connect to the elog. When I tried it was also not possible to get to the elog website. After restarting the Ubuntu machine everything was back to normal.

Is there a log I can check to find out why the elog stopped working?

 

Regards,

 

John

 

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