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icon5.gif   Recursively open a new attribute of the same type, posted by Diogo Alves on Thu Apr 22 09:51:07 2010 

Hi,

I have a logbook which, among other things, contains these attributes:

Options Ingredient = Egg, Oil

Options Quantity = 2, 0.1L

Now, I would like to, every time I select an ingredient and respective quantity, that another Ingredient and Quantity field opens up for me to procede addind them.

I've searched in the documentation and found nothing related to this. Maybe I missed it. Is it possible to do this?

Also, is there a way to display 2 attributes in the same row? Messing with CSS is probably the only answer ... correct?

 

Thank you very much,

Diogo

 

    icon2.gif   Re: Recursively open a new attribute of the same type, posted by Stefan Ritt on Thu Apr 22 12:29:05 2010 

Diogo Alves wrote:

Hi,

I have a logbook which, among other things, contains these attributes:

Options Ingredient = Egg, Oil

Options Quantity = 2, 0.1L

Now, I would like to, every time I select an ingredient and respective quantity, that another Ingredient and Quantity field opens up for me to procede addind them.

I've searched in the documentation and found nothing related to this. Maybe I missed it. Is it possible to do this?

Also, is there a way to display 2 attributes in the same row? Messing with CSS is probably the only answer ... correct?

Recursive attributes are not possible. All you can do is to define a certain number (like Ingredient1, Ingredient2, Ingredient3) and use Conditional Attributes to show them using the "Show Attributes Edit = ..." option.

To display two attributes in the same row, use 

Format <attribute> = 1

for the second attribute.

       icon2.gif   Re: Recursively open a new attribute of the same type, posted by Diogo Alves on Fri Apr 23 08:32:10 2010 

Stefan Ritt wrote:

Diogo Alves wrote:

Hi,

I have a logbook which, among other things, contains these attributes:

Options Ingredient = Egg, Oil

Options Quantity = 2, 0.1L

Now, I would like to, every time I select an ingredient and respective quantity, that another Ingredient and Quantity field opens up for me to procede addind them.

I've searched in the documentation and found nothing related to this. Maybe I missed it. Is it possible to do this?

Also, is there a way to display 2 attributes in the same row? Messing with CSS is probably the only answer ... correct?

Recursive attributes are not possible. All you can do is to define a certain number (like Ingredient1, Ingredient2, Ingredient3) and use Conditional Attributes to show them using the "Show Attributes Edit = ..." option.

To display two attributes in the same row, use 

Format <attribute> = 1

for the second attribute.

 

 Ok, thank you for your answer.

 

I guess my next question is whether it is possible to have, for example, 2 attributes:

Options Ingredient1 = 

Options Ingredient2 = 

Extendable options = Ingredients1, Ingredients2

sharing the exact same possible list of values.

 

Thanks agin.

          icon2.gif   Re: Recursively open a new attribute of the same type, posted by Stefan Ritt on Fri Apr 23 08:33:53 2010 

Diogo Alves wrote:

I guess my next question is whether it is possible to have, for example, 2 attributes:

Options Ingredient1 = 

Options Ingredient2 = 

Extendable options = Ingredients1, Ingredients2

sharing the exact same possible list of values.

If you add via an option to one Ingredient, you have to add it to the other as well. There is no automatic way to do that. 

icon5.gif   How to control table width in listing , posted by Rex Tayloe on Thu Apr 22 20:02:46 2010 

Greetings,

In table list mode, I would like to control how much width is given to "subject" column (my attribute).   Can't find any method to control in config file.  Problem is that the subject is often quite long and jammed into a small width, when the text is often empty and has more width than needed.

Thanks,

RT

 

icon3.gif   Can other pages hide behind elog user authentication?, posted by Jason St. John on Sat Apr 17 01:06:58 2010 

Hello,

The elog security suits me just fine: the content is not available unless users have logged in, and as administrator I have complete control over who that is and what their privileges are. I can easily share somewhat sensitive notes, plots, and findings without making them completely open to the world. 

I have a project which generates html pages, which I'm also not really supposed to make public to the world.  I'd rather not resort to attaching them to elog entries.

Could the elog security be extended to control access to other files I put on the server? 

Thanks,

-jmsj

    icon2.gif   Re: Can other pages hide behind elog user authentication?, posted by Stefan Ritt on Mon Apr 19 08:55:19 2010 

Jason St. John wrote:

Hello,

The elog security suits me just fine: the content is not available unless users have logged in, and as administrator I have complete control over who that is and what their privileges are. I can easily share somewhat sensitive notes, plots, and findings without making them completely open to the world. 

I have a project which generates html pages, which I'm also not really supposed to make public to the world.  I'd rather not resort to attaching them to elog entries.

Could the elog security be extended to control access to other files I put on the server? 

Thanks,

-jmsj

If you don't want  to make elog attachments, don't use elog at all. Just use a simple web server like Apache. Most web servers have some mean to protect certain web pages with passwords etc.

icon1.gif   Active Directory authentication, posted by Alan Grant on Mon Mar 29 06:05:08 2010 

Found a thread from 2004 ("External authentication") asking about the possibility of tying that in with ELog and answer was "Not yet". With time past, any chance this is now possible? I didn't see any more info on that since. 

I'd like to explore using AD to set up/manage groups for ELog authentication. Alternatively, is there currently another way with ELog to manage groups?

Regards.

    icon2.gif   Re: Active Directory authentication, posted by Stefan Ritt on Thu Apr 15 13:16:25 2010 

Alan Grant wrote:

Found a thread from 2004 ("External authentication") asking about the possibility of tying that in with ELog and answer was "Not yet". With time past, any chance this is now possible? I didn't see any more info on that since. 

I'd like to explore using AD to set up/manage groups for ELog authentication. Alternatively, is there currently another way with ELog to manage groups?

Regards.

External authentication is still on the list. But I'm not sure what is the best way: LDAP, PAM, Kerberos. Should work under windows and linux. Unfortunately I won't have time in the next few months to implement that, but it stays high on my todo list. 

icon5.gif   "No SMTP host defined in [global] section of configuration file" error, posted by Pedro Gil de Araújo Gordo on Wed Apr 14 12:55:38 2010 

Hi

When I upload a message with a attachment (and also without an attachment) I get this message:

"No SMTP host defined in [global] section of configuration file"

However the file and the text have been uploaded. So why does it gives me this message, and how do I work this out?

Best Regards

Tirwit

    icon2.gif   Re: "No SMTP host defined in [global] section of configuration file" error, posted by Stefan Ritt on Wed Apr 14 13:03:37 2010 

Pedro Gil de Araújo Gordo wrote:

Hi

When I upload a message with a attachment (and also without an attachment) I get this message:

"No SMTP host defined in [global] section of configuration file"

However the file and the text have been uploaded. So why does it gives me this message, and how do I work this out?

Best Regards

Tirwit

This error comes if you have configured email notifications, and no SMTP host defined in the configuration file. Elog has to contact your SMTP server to send any email. Read the email notification paragraph in the documentation. 

icon7.gif   Submit Buton, posted by Gary Wilcox on Thu Apr 8 18:06:25 2010 

When entering data for a new log entry some folks always type in an attribute and then the "Enter" key which automatically

submits the entry. Is there a way to prevent this so the only way a new entry is submitted is with the Submit button. Also

is there a way to setup the main text box as a required attribute?

 

Thanks

Gary

    icon2.gif   Re: Submit Buton, posted by Stefan Ritt on Tue Apr 13 13:18:15 2010 

Gary Wilcox wrote:

When entering data for a new log entry some folks always type in an attribute and then the "Enter" key which automatically

submits the entry. Is there a way to prevent this so the only way a new entry is submitted is with the Submit button. Also

is there a way to setup the main text box as a required attribute?

This is unfortunately a limitation of HTML forms. If anybody know a way around that, I'm happy to implement it.
icon6.gif   Attach multiple (many!) files at one time, posted by Eric Feng on Sun Mar 21 19:03:52 2010 

Hi,

Is it possible to attach multiple files at one time?  Right now I have to attach each individually, click submit, then confirm, then re-select the next file...

This is a pain if one is attaching many files as I often want to do.  It would be nice to be able to select groups of files together using Ctrl and/or Shift, and even to attach a whole directory recursively.

I looked through previous threads but did not find this question asked there.

Thanks,

Eric

    icon2.gif   Re: Attach multiple (many!) files at one time, posted by Stefan Ritt on Mon Mar 22 08:58:47 2010 

Eric Feng wrote:

Hi,

Is it possible to attach multiple files at one time?  Right now I have to attach each individually, click submit, then confirm, then re-select the next file...

This is a pain if one is attaching many files as I often want to do.  It would be nice to be able to select groups of files together using Ctrl and/or Shift, and even to attach a whole directory recursively.

I looked through previous threads but did not find this question asked there.

Thanks,

Eric

This is a well known problem, but unfortunately it's a limitation of HTML and how web browsers work. If it would be easy to attach whole directories to HTML forms, it would be too easy to steal important files from your computer. So the HTML designers decided that each file hast to be confirmed manually, and that's why you have to click so often. There is no way ELOG could bypass this scheme. 

       icon2.gif   Re: Attach multiple (many!) files at one time, posted by Eric Feng on Tue Apr 6 00:45:10 2010 

Stefan Ritt wrote:

Eric Feng wrote:

Hi,

Is it possible to attach multiple files at one time?  Right now I have to attach each individually, click submit, then confirm, then re-select the next file...

This is a pain if one is attaching many files as I often want to do.  It would be nice to be able to select groups of files together using Ctrl and/or Shift, and even to attach a whole directory recursively.

I looked through previous threads but did not find this question asked there.

Thanks,

Eric

This is a well known problem, but unfortunately it's a limitation of HTML and how web browsers work. If it would be easy to attach whole directories to HTML forms, it would be too easy to steal important files from your computer. So the HTML designers decided that each file hast to be confirmed manually, and that's why you have to click so often. There is no way ELOG could bypass this scheme. 

 Hi Stefan,

Okay thanks for letting me know.  That is unfortunate now.

Is there no way also to select multiple files with shift or ctrl?  Is there any usable workaround that you can see?

Thanks,

Eric

icon5.gif   Fail to connect to SMTP server on WinXP but works on Win2K, posted by David Spindler on Sat Mar 6 19:59:58 2010 
 
    icon5.gif   Re: Fail to connect to SMTP server on WinXP but works on Win2K, posted by David Spindler on Sat Mar 6 20:06:24 2010 

Fantastic. I forgot the icon and when I resent nothing was left. 

Here goes again!

I have been running Elog for years on a Win2K machine with no email problems. I have been forced to move it to a WinXP machine and I always get this message under WinXP: "Error sending Email via "netsvr10.prod.company.com": Cannot connect to server"

 

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

 

Here is an entry from the elog.log file when it worked under Win2K:

28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} NEW entry #0
28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} Email from <christophermeyer@fedex.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
28-Oct-2009 18:28:42 [609144@199.82.127.9] {Generals} 220 netsvr10.prod.company.com -- Server ESMTP (Sun Java(tm) System Messaging Server 6.3-8.01 (built Dec 16 2008; 32bit))

 

Here is an entry from today's elog.log under WinXP that does not work.

06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} NEW entry #0
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} READ entry #1612

We use an SMTP server without authentication.
 

       icon2.gif   Re: Fail to connect to SMTP server on WinXP but works on Win2K, posted by David Spindler on Sat Mar 6 20:16:52 2010 

David Spindler wrote:

Fantastic. I forgot the icon and when I resent nothing was left. 

Here goes again!

I have been running Elog for years on a Win2K machine with no email problems. I have been forced to move it to a WinXP machine and I always get this message under WinXP: "Error sending Email via "netsvr10.prod.company.com": Cannot connect to server"

 

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

 

Here is an entry from the elog.log file when it worked under Win2K:

28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} NEW entry #0
28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} Email from <christophermeyer@fedex.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
28-Oct-2009 18:28:42 [609144@199.82.127.9] {Generals} 220 netsvr10.prod.company.com -- Server ESMTP (Sun Java(tm) System Messaging Server 6.3-8.01 (built Dec 16 2008; 32bit))

 

Here is an entry from today's elog.log under WinXP that does not work.

06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} NEW entry #0
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} READ entry #1612

We use an SMTP server without authentication.
 

 I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

06-Mar-2010 10:31:43 [117361@199.81.166.149] {Gbld} READ entry #1691
06-Mar-2010 10:39:10 [117361@199.81.166.149] {Gbld} NEW entry #0
06-Mar-2010 10:39:11 [117361@199.81.166.149] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com

 

 

          icon2.gif   Re: Fail to connect to SMTP server on WinXP but works on Win2K, posted by Stefan Ritt on Thu Mar 11 15:47:21 2010 

David Spindler wrote:

David Spindler wrote:

Fantastic. I forgot the icon and when I resent nothing was left. 

Here goes again!

I have been running Elog for years on a Win2K machine with no email problems. I have been forced to move it to a WinXP machine and I always get this message under WinXP: "Error sending Email via "netsvr10.prod.company.com": Cannot connect to server"

 

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

 

Here is an entry from the elog.log file when it worked under Win2K:

28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} NEW entry #0
28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} Email from <christophermeyer@fedex.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
28-Oct-2009 18:28:42 [609144@199.82.127.9] {Generals} 220 netsvr10.prod.company.com -- Server ESMTP (Sun Java(tm) System Messaging Server 6.3-8.01 (built Dec 16 2008; 32bit))

 

Here is an entry from today's elog.log under WinXP that does not work.

06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} NEW entry #0
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} READ entry #1612

We use an SMTP server without authentication.
 

 I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

06-Mar-2010 10:31:43 [117361@199.81.166.149] {Gbld} READ entry #1691
06-Mar-2010 10:39:10 [117361@199.81.166.149] {Gbld} NEW entry #0
06-Mar-2010 10:39:11 [117361@199.81.166.149] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com

 

 

The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

             icon2.gif   Re: Fail to connect to SMTP server on WinXP but works on Win2K, posted by David Spindler on Fri Mar 12 19:30:53 2010 

Stefan Ritt wrote:

David Spindler wrote:

David Spindler wrote:

Fantastic. I forgot the icon and when I resent nothing was left. 

Here goes again!

I have been running Elog for years on a Win2K machine with no email problems. I have been forced to move it to a WinXP machine and I always get this message under WinXP: "Error sending Email via "netsvr10.prod.company.com": Cannot connect to server"

 

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

 

Here is an entry from the elog.log file when it worked under Win2K:

28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} NEW entry #0
28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} Email from <christophermeyer@fedex.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
28-Oct-2009 18:28:42 [609144@199.82.127.9] {Generals} 220 netsvr10.prod.company.com -- Server ESMTP (Sun Java(tm) System Messaging Server 6.3-8.01 (built Dec 16 2008; 32bit))

 

Here is an entry from today's elog.log under WinXP that does not work.

06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} NEW entry #0
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} READ entry #1612

We use an SMTP server without authentication.
 

 I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

06-Mar-2010 10:31:43 [117361@199.81.166.149] {Gbld} READ entry #1691
06-Mar-2010 10:39:10 [117361@199.81.166.149] {Gbld} NEW entry #0
06-Mar-2010 10:39:11 [117361@199.81.166.149] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com

 

 

The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

 I have tried setting up a VM (VMWare) with W2K  and testing it out on both a W2K and WXP host. In both cases the Elog successfully sends emails. I don't know if this helps, or not.

                icon2.gif   Re: Fail to connect to SMTP server on WinXP but works on Win2K, posted by David Spindler on Wed Mar 17 21:34:53 2010 

David Spindler wrote:

Stefan Ritt wrote:

David Spindler wrote:

David Spindler wrote:

Fantastic. I forgot the icon and when I resent nothing was left. 

Here goes again!

I have been running Elog for years on a Win2K machine with no email problems. I have been forced to move it to a WinXP machine and I always get this message under WinXP: "Error sending Email via "netsvr10.prod.company.com": Cannot connect to server"

 

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

 

Here is an entry from the elog.log file when it worked under Win2K:

28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} NEW entry #0
28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} Email from <christophermeyer@fedex.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
28-Oct-2009 18:28:42 [609144@199.82.127.9] {Generals} 220 netsvr10.prod.company.com -- Server ESMTP (Sun Java(tm) System Messaging Server 6.3-8.01 (built Dec 16 2008; 32bit))

 

Here is an entry from today's elog.log under WinXP that does not work.

06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} NEW entry #0
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} READ entry #1612

We use an SMTP server without authentication.
 

 I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

06-Mar-2010 10:31:43 [117361@199.81.166.149] {Gbld} READ entry #1691
06-Mar-2010 10:39:10 [117361@199.81.166.149] {Gbld} NEW entry #0
06-Mar-2010 10:39:11 [117361@199.81.166.149] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com

 

 

The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

 I have tried setting up a VM (VMWare) with W2K  and testing it out on both a W2K and WXP host. In both cases the Elog successfully sends emails. I don't know if this helps, or not.

 

The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering

 

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

 

My apologies. I just realized that my first answer to you was lost. I turned the firewall completely off with no luck. I also tried the telnet and it worked. So, it does not appear to be the firewall. I tried the VM's afterwards. Another puzzle is that the Win2K VM works on a WinXP host. It seems like it is only the WinXP elog that fails. I have tried to obtain some our company's IT help with no luck.

 

                   icon2.gif   Re: Fail to connect to SMTP server on WinXP but works on Win2K, posted by soren poulsen on Wed Mar 17 22:39:59 2010 

David Spindler wrote:

David Spindler wrote:

Stefan Ritt wrote:

David Spindler wrote:

David Spindler wrote:

Fantastic. I forgot the icon and when I resent nothing was left. 

Here goes again!

I have been running Elog for years on a Win2K machine with no email problems. I have been forced to move it to a WinXP machine and I always get this message under WinXP: "Error sending Email via "netsvr10.prod.company.com": Cannot connect to server"

 

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

 

Here is an entry from the elog.log file when it worked under Win2K:

28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} NEW entry #0
28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} Email from <christophermeyer@fedex.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
28-Oct-2009 18:28:42 [609144@199.82.127.9] {Generals} 220 netsvr10.prod.company.com -- Server ESMTP (Sun Java(tm) System Messaging Server 6.3-8.01 (built Dec 16 2008; 32bit))

 

Here is an entry from today's elog.log under WinXP that does not work.

06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} NEW entry #0
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} READ entry #1612

We use an SMTP server without authentication.
 

 I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

06-Mar-2010 10:31:43 [117361@199.81.166.149] {Gbld} READ entry #1691
06-Mar-2010 10:39:10 [117361@199.81.166.149] {Gbld} NEW entry #0
06-Mar-2010 10:39:11 [117361@199.81.166.149] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com

 

 

The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

 I have tried setting up a VM (VMWare) with W2K  and testing it out on both a W2K and WXP host. In both cases the Elog successfully sends emails. I don't know if this helps, or not.

 

The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering

 

telnet smtp.mail.company.com 25

 

 

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

 

My apologies. I just realized that my first answer to you was lost. I turned the firewall completely off with no luck. I also tried the telnet and it worked. So, it does not appear to be the firewall. I tried the VM's afterwards. Another puzzle is that the Win2K VM works on a WinXP host. It seems like it is only the WinXP elog that fails. I have tried to obtain some our company's IT help with no luck.

 

 Just an idea: could you try specifying an IP address for your SMTP server instead of smtp.mail.company.com ?

I would also try to make a manual SMTP session to see if that works.

Otherwise, next step would be to create a VM installed with Wireshark to record the network traffic that ELOG generates when it makes the SMTP connection.

Soren

                      icon2.gif   Re: Fail to connect to SMTP server on WinXP but works on Win2K, posted by David Spindler on Thu Mar 18 20:08:03 2010 

soren poulsen wrote:

David Spindler wrote:

David Spindler wrote:

Stefan Ritt wrote:

David Spindler wrote:

David Spindler wrote:

Fantastic. I forgot the icon and when I resent nothing was left. 

Here goes again!

I have been running Elog for years on a Win2K machine with no email problems. I have been forced to move it to a WinXP machine and I always get this message under WinXP: "Error sending Email via "netsvr10.prod.company.com": Cannot connect to server"

 

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

 

Here is an entry from the elog.log file when it worked under Win2K:

28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} NEW entry #0
28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} Email from <christophermeyer@fedex.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
28-Oct-2009 18:28:42 [609144@199.82.127.9] {Generals} 220 netsvr10.prod.company.com -- Server ESMTP (Sun Java(tm) System Messaging Server 6.3-8.01 (built Dec 16 2008; 32bit))

 

Here is an entry from today's elog.log under WinXP that does not work.

06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} NEW entry #0
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} READ entry #1612

We use an SMTP server without authentication.
 

 I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

06-Mar-2010 10:31:43 [117361@199.81.166.149] {Gbld} READ entry #1691
06-Mar-2010 10:39:10 [117361@199.81.166.149] {Gbld} NEW entry #0
06-Mar-2010 10:39:11 [117361@199.81.166.149] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com

 

 

The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

 I have tried setting up a VM (VMWare) with W2K  and testing it out on both a W2K and WXP host. In both cases the Elog successfully sends emails. I don't know if this helps, or not.

 

The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering

 

telnet smtp.mail.company.com 25

 

 

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

 

My apologies. I just realized that my first answer to you was lost. I turned the firewall completely off with no luck. I also tried the telnet and it worked. So, it does not appear to be the firewall. I tried the VM's afterwards. Another puzzle is that the Win2K VM works on a WinXP host. It seems like it is only the WinXP elog that fails. I have tried to obtain some our company's IT help with no luck.

 

 Just an idea: could you try specifying an IP address for your SMTP server instead of smtp.mail.company.com ?

I would also try to make a manual SMTP session to see if that works.

Otherwise, next step would be to create a VM installed with Wireshark to record the network traffic that ELOG generates when it makes the SMTP connection.

Soren

 Thanks, I will give it a try.

                         icon2.gif   Re: Fail to connect to SMTP server on WinXP but works on Win2K, posted by David Spindler on Thu Mar 18 20:34:41 2010 

David Spindler wrote:

soren poulsen wrote:

David Spindler wrote:

David Spindler wrote:

Stefan Ritt wrote:

David Spindler wrote:

David Spindler wrote:

Fantastic. I forgot the icon and when I resent nothing was left. 

Here goes again!

I have been running Elog for years on a Win2K machine with no email problems. I have been forced to move it to a WinXP machine and I always get this message under WinXP: "Error sending Email via "netsvr10.prod.company.com": Cannot connect to server"

 

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

 

Here is an entry from the elog.log file when it worked under Win2K:

28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} NEW entry #0
28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} Email from <christophermeyer@fedex.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
28-Oct-2009 18:28:42 [609144@199.82.127.9] {Generals} 220 netsvr10.prod.company.com -- Server ESMTP (Sun Java(tm) System Messaging Server 6.3-8.01 (built Dec 16 2008; 32bit))

 

Here is an entry from today's elog.log under WinXP that does not work.

06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} NEW entry #0
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} READ entry #1612

We use an SMTP server without authentication.
 

 I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

06-Mar-2010 10:31:43 [117361@199.81.166.149] {Gbld} READ entry #1691
06-Mar-2010 10:39:10 [117361@199.81.166.149] {Gbld} NEW entry #0
06-Mar-2010 10:39:11 [117361@199.81.166.149] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com

 

 

The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

 I have tried setting up a VM (VMWare) with W2K  and testing it out on both a W2K and WXP host. In both cases the Elog successfully sends emails. I don't know if this helps, or not.

 

The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering

 

telnet smtp.mail.company.com 25

 

 

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

 

My apologies. I just realized that my first answer to you was lost. I turned the firewall completely off with no luck. I also tried the telnet and it worked. So, it does not appear to be the firewall. I tried the VM's afterwards. Another puzzle is that the Win2K VM works on a WinXP host. It seems like it is only the WinXP elog that fails. I have tried to obtain some our company's IT help with no luck.

 

 Just an idea: could you try specifying an IP address for your SMTP server instead of smtp.mail.company.com ?

I would also try to make a manual SMTP session to see if that works.

Otherwise, next step would be to create a VM installed with Wireshark to record the network traffic that ELOG generates when it makes the SMTP connection.

Soren

 Thanks, I will give it a try.

 I cannot send an email from elog using an IP address.

I can send an email manually through SMTP.

I will have to locate a copy of wireshark and set up a VM. I cannot access any site that has it from here.

                            icon2.gif   Re: Fail to connect to SMTP server on WinXP but works on Win2K, posted by soren poulsen on Fri Mar 19 13:45:13 2010 

David Spindler wrote:

David Spindler wrote:

soren poulsen wrote:

David Spindler wrote:

David Spindler wrote:

Stefan Ritt wrote:

David Spindler wrote:

David Spindler wrote:

Fantastic. I forgot the icon and when I resent nothing was left. 

Here goes again!

I have been running Elog for years on a Win2K machine with no email problems. I have been forced to move it to a WinXP machine and I always get this message under WinXP: "Error sending Email via "netsvr10.prod.company.com": Cannot connect to server"

 

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

 

Here is an entry from the elog.log file when it worked under Win2K:

28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} NEW entry #0
28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} Email from <christophermeyer@fedex.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
28-Oct-2009 18:28:42 [609144@199.82.127.9] {Generals} 220 netsvr10.prod.company.com -- Server ESMTP (Sun Java(tm) System Messaging Server 6.3-8.01 (built Dec 16 2008; 32bit))

 

Here is an entry from today's elog.log under WinXP that does not work.

06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} NEW entry #0
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} READ entry #1612

We use an SMTP server without authentication.
 

 I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

06-Mar-2010 10:31:43 [117361@199.81.166.149] {Gbld} READ entry #1691
06-Mar-2010 10:39:10 [117361@199.81.166.149] {Gbld} NEW entry #0
06-Mar-2010 10:39:11 [117361@199.81.166.149] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com

 

 

The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

 I have tried setting up a VM (VMWare) with W2K  and testing it out on both a W2K and WXP host. In both cases the Elog successfully sends emails. I don't know if this helps, or not.

 

The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering

 

telnet smtp.mail.company.com 25

 

 

 

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

 

My apologies. I just realized that my first answer to you was lost. I turned the firewall completely off with no luck. I also tried the telnet and it worked. So, it does not appear to be the firewall. I tried the VM's afterwards. Another puzzle is that the Win2K VM works on a WinXP host. It seems like it is only the WinXP elog that fails. I have tried to obtain some our company's IT help with no luck.

 

 Just an idea: could you try specifying an IP address for your SMTP server instead of smtp.mail.company.com ?

I would also try to make a manual SMTP session to see if that works.

Otherwise, next step would be to create a VM installed with Wireshark to record the network traffic that ELOG generates when it makes the SMTP connection.

Soren

 Thanks, I will give it a try.

 I cannot send an email from elog using an IP address.

I can send an email manually through SMTP.

I will have to locate a copy of wireshark and set up a VM. I cannot access any site that has it from here.

 We will get there. What is the output of "ipconfig /all" of the Win2K and WinXP machines respectively ?

Maxbe the DNS suffix is missing on XP ?

Soren 

 

                               icon2.gif   Re: Fail to connect to SMTP server on WinXP but works on Win2K, posted by David Spindler on Fri Mar 19 15:56:38 2010 

soren poulsen wrote:

David Spindler wrote:

David Spindler wrote:

soren poulsen wrote:

David Spindler wrote:

David Spindler wrote:

Stefan Ritt wrote:

David Spindler wrote:

David Spindler wrote:

Fantastic. I forgot the icon and when I resent nothing was left. 

Here goes again!

I have been running Elog for years on a Win2K machine with no email problems. I have been forced to move it to a WinXP machine and I always get this message under WinXP: "Error sending Email via "netsvr10.prod.company.com": Cannot connect to server"

 

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

 

Here is an entry from the elog.log file when it worked under Win2K:

28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} NEW entry #0
28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} Email from <christophermeyer@fedex.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
28-Oct-2009 18:28:42 [609144@199.82.127.9] {Generals} 220 netsvr10.prod.company.com -- Server ESMTP (Sun Java(tm) System Messaging Server 6.3-8.01 (built Dec 16 2008; 32bit))

 

Here is an entry from today's elog.log under WinXP that does not work.

06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} NEW entry #0
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} READ entry #1612

We use an SMTP server without authentication.
 

 I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

06-Mar-2010 10:31:43 [117361@199.81.166.149] {Gbld} READ entry #1691
06-Mar-2010 10:39:10 [117361@199.81.166.149] {Gbld} NEW entry #0
06-Mar-2010 10:39:11 [117361@199.81.166.149] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com

 

 

The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

 I have tried setting up a VM (VMWare) with W2K  and testing it out on both a W2K and WXP host. In both cases the Elog successfully sends emails. I don't know if this helps, or not.

 

The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering

 

telnet smtp.mail.company.com 25

 

 

 

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

 

My apologies. I just realized that my first answer to you was lost. I turned the firewall completely off with no luck. I also tried the telnet and it worked. So, it does not appear to be the firewall. I tried the VM's afterwards. Another puzzle is that the Win2K VM works on a WinXP host. It seems like it is only the WinXP elog that fails. I have tried to obtain some our company's IT help with no luck.

 

 Just an idea: could you try specifying an IP address for your SMTP server instead of smtp.mail.company.com ?

I would also try to make a manual SMTP session to see if that works.

Otherwise, next step would be to create a VM installed with Wireshark to record the network traffic that ELOG generates when it makes the SMTP connection.

Soren

 Thanks, I will give it a try.

 I cannot send an email from elog using an IP address.

I can send an email manually through SMTP.

I will have to locate a copy of wireshark and set up a VM. I cannot access any site that has it from here.

 We will get there. What is the output of "ipconfig /all" of the Win2K and WinXP machines respectively ?

Maxbe the DNS suffix is missing on XP ?

Soren 

 

 

 

Here are the IPCONFIG /ALL pastes:

#1>>>WinXP not running VM:

ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : AOC-117361-W1
        Primary Dns Suffix  . . . . . . . : corp.ds.companyname.com
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : corp.ds.companyname.com
                                            ds.companyname.com
                                            companyname.com

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
roller
        Physical Address. . . . . . . . . : 00-11-43-18-D3-7B
        Dhcp Enabled. . . . . . . . . . . : No
        IP Address. . . . . . . . . . . . : ##9.81.166.149
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : ##9.81.166.1
        DNS Servers . . . . . . . . . . . : ##9.81.11.53
                                            ##9.81.7.54

************************************************************************
#2>>>VM Win2K fail to send emails:
ipconfig /All

Windows 2000 IP Configuration

        Host Name . . . . . . . . . . . . : jc_vm_w2k
        Primary DNS Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Broadcast
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : corp.ds.companyname.com

Ethernet adapter Local Area Connection 2:

        Connection-specific DNS Suffix  . : corp.ds.companyname.com
        Description . . . . . . . . . . . : VMware Accelerated AMD PCNet Adapter

        Physical Address. . . . . . . . . : 00-0C-29-28-24-8F
        DHCP Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : ##9.81.163.127
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : ##9.81.163.1
        DHCP Server . . . . . . . . . . . : ##6.18.71.214
        DNS Servers . . . . . . . . . . . : ##9.81.10.150
                                            ##6.18.71.3
                                            ##9.82.243.70
        Lease Obtained. . . . . . . . . . : Friday, March 19, 2010 8:24:21 AM
        Lease Expires . . . . . . . . . . : Friday, March 19, 2010 12:24:21 PM

*************************************************************************
#3>>>VM Win2K with successful emails:
C:\>ipconfig /all

Windows 2000 IP Configuration

        Host Name . . . . . . . . . . . . : win2k-vm
        Primary DNS Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Broadcast
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : corp.ds.companyname.com

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : corp.ds.companyname.com
        Description . . . . . . . . . . . : VMware Accelerated AMD PCNet Adapter

        Physical Address. . . . . . . . . : 00-0C-29-1A-40-F3
        DHCP Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : ##9.81.163.127
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : ##9.81.163.1
        DHCP Server . . . . . . . . . . . : ##6.18.71.214
        DNS Servers . . . . . . . . . . . : ##9.81.10.150
                                            ##6.18.71.3
                                            ##9.82.243.70
        Lease Obtained. . . . . . . . . . : Friday, March 19, 2010 8:32:26 AM
        Lease Expires . . . . . . . . . . : Friday, March 19, 2010 12:32:26 PM
 

 

#1 was the output from the WinXP PC running Elog with no successful emails.

#2 was the output from the Win2K VM running on the #1 PC, also with no successful emails.

#3 was the output from another Win2K VM running on the #1 PC that successfully emails.

 

The difference between the 2 VM's is that #2 has the latest VMWare tools installed and #3 does not. This is running under VMWare Player 3.

 

The DNS suffix is present on the host PC but neither of the VM's, yet one of the VM's works.

 

BTW, thanks for your time in examining this issue.

                                  icon2.gif   Re: Fail to connect to SMTP server on WinXP but works on Win2K, posted by David Spindler on Fri Mar 19 20:18:17 2010 

David Spindler wrote:

soren poulsen wrote:

David Spindler wrote:

David Spindler wrote:

soren poulsen wrote:

David Spindler wrote:

David Spindler wrote:

Stefan Ritt wrote:

David Spindler wrote:

David Spindler wrote:

Fantastic. I forgot the icon and when I resent nothing was left. 

Here goes again!

I have been running Elog for years on a Win2K machine with no email problems. I have been forced to move it to a WinXP machine and I always get this message under WinXP: "Error sending Email via "netsvr10.prod.company.com": Cannot connect to server"

 

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

 

Here is an entry from the elog.log file when it worked under Win2K:

28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} NEW entry #0
28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} Email from <christophermeyer@fedex.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
28-Oct-2009 18:28:42 [609144@199.82.127.9] {Generals} 220 netsvr10.prod.company.com -- Server ESMTP (Sun Java(tm) System Messaging Server 6.3-8.01 (built Dec 16 2008; 32bit))

 

Here is an entry from today's elog.log under WinXP that does not work.

06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} NEW entry #0
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} READ entry #1612

We use an SMTP server without authentication.
 

 I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

06-Mar-2010 10:31:43 [117361@199.81.166.149] {Gbld} READ entry #1691
06-Mar-2010 10:39:10 [117361@199.81.166.149] {Gbld} NEW entry #0
06-Mar-2010 10:39:11 [117361@199.81.166.149] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com

 

 

The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

 I have tried setting up a VM (VMWare) with W2K  and testing it out on both a W2K and WXP host. In both cases the Elog successfully sends emails. I don't know if this helps, or not.

 

The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering

 

telnet smtp.mail.company.com 25

 

 

 

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

 

My apologies. I just realized that my first answer to you was lost. I turned the firewall completely off with no luck. I also tried the telnet and it worked. So, it does not appear to be the firewall. I tried the VM's afterwards. Another puzzle is that the Win2K VM works on a WinXP host. It seems like it is only the WinXP elog that fails. I have tried to obtain some our company's IT help with no luck.

 

 Just an idea: could you try specifying an IP address for your SMTP server instead of smtp.mail.company.com ?

I would also try to make a manual SMTP session to see if that works.

Otherwise, next step would be to create a VM installed with Wireshark to record the network traffic that ELOG generates when it makes the SMTP connection.

Soren

 Thanks, I will give it a try.

 I cannot send an email from elog using an IP address.

I can send an email manually through SMTP.

I will have to locate a copy of wireshark and set up a VM. I cannot access any site that has it from here.

 We will get there. What is the output of "ipconfig /all" of the Win2K and WinXP machines respectively ?

Maxbe the DNS suffix is missing on XP ?

Soren 

 

 

 

Here are the IPCONFIG /ALL pastes:

#1>>>WinXP not running VM:

ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : AOC-117361-W1
        Primary Dns Suffix  . . . . . . . : corp.ds.companyname.com
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : corp.ds.companyname.com
                                            ds.companyname.com
                                            companyname.com

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
roller
        Physical Address. . . . . . . . . : 00-11-43-18-D3-7B
        Dhcp Enabled. . . . . . . . . . . : No
        IP Address. . . . . . . . . . . . : ##9.81.166.149
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : ##9.81.166.1
        DNS Servers . . . . . . . . . . . : ##9.81.11.53
                                            ##9.81.7.54

************************************************************************
#2>>>VM Win2K fail to send emails:
ipconfig /All

Windows 2000 IP Configuration

        Host Name . . . . . . . . . . . . : jc_vm_w2k
        Primary DNS Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Broadcast
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : corp.ds.companyname.com

Ethernet adapter Local Area Connection 2:

        Connection-specific DNS Suffix  . : corp.ds.companyname.com
        Description . . . . . . . . . . . : VMware Accelerated AMD PCNet Adapter

        Physical Address. . . . . . . . . : 00-0C-29-28-24-8F
        DHCP Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : ##9.81.163.127
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : ##9.81.163.1
        DHCP Server . . . . . . . . . . . : ##6.18.71.214
        DNS Servers . . . . . . . . . . . : ##9.81.10.150
                                            ##6.18.71.3
                                            ##9.82.243.70
        Lease Obtained. . . . . . . . . . : Friday, March 19, 2010 8:24:21 AM
        Lease Expires . . . . . . . . . . : Friday, March 19, 2010 12:24:21 PM

*************************************************************************
#3>>>VM Win2K with successful emails:
C:\>ipconfig /all

Windows 2000 IP Configuration

        Host Name . . . . . . . . . . . . : win2k-vm
        Primary DNS Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Broadcast
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : corp.ds.companyname.com

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : corp.ds.companyname.com
        Description . . . . . . . . . . . : VMware Accelerated AMD PCNet Adapter

        Physical Address. . . . . . . . . : 00-0C-29-1A-40-F3
        DHCP Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : ##9.81.163.127
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : ##9.81.163.1
        DHCP Server . . . . . . . . . . . : ##6.18.71.214
        DNS Servers . . . . . . . . . . . : ##9.81.10.150
                                            ##6.18.71.3
                                            ##9.82.243.70
        Lease Obtained. . . . . . . . . . : Friday, March 19, 2010 8:32:26 AM
        Lease Expires . . . . . . . . . . : Friday, March 19, 2010 12:32:26 PM
 

 

#1 was the output from the WinXP PC running Elog with no successful emails.

#2 was the output from the Win2K VM running on the #1 PC, also with no successful emails.

#3 was the output from another Win2K VM running on the #1 PC that successfully emails.

 

The difference between the 2 VM's is that #2 has the latest VMWare tools installed and #3 does not. This is running under VMWare Player 3.

 

The DNS suffix is present on the host PC but neither of the VM's, yet one of the VM's works.

 

BTW, thanks for your time in examining this issue.

 BINGO!!

I found the trouble. I assumed it was WinXP but I did not notice that the Win2K PCs I used hadSymantec Corporate AV while the WinXP PCs had McAfee AV. McAfee was the culprit.

 

Thanks very much for all of your help!!!

                                     icon2.gif   Re: Fail to connect to SMTP server on WinXP but works on Win2K, posted by David Spindler on Fri Mar 19 20:26:44 2010 

David Spindler wrote:

David Spindler wrote:

soren poulsen wrote:

David Spindler wrote:

David Spindler wrote:

soren poulsen wrote:

David Spindler wrote:

David Spindler wrote:

Stefan Ritt wrote:

David Spindler wrote:

David Spindler wrote:

Fantastic. I forgot the icon and when I resent nothing was left. 

Here goes again!

I have been running Elog for years on a Win2K machine with no email problems. I have been forced to move it to a WinXP machine and I always get this message under WinXP: "Error sending Email via "netsvr10.prod.company.com": Cannot connect to server"

 

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

 

Here is an entry from the elog.log file when it worked under Win2K:

28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} NEW entry #0
28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} Email from <christophermeyer@fedex.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
28-Oct-2009 18:28:42 [609144@199.82.127.9] {Generals} 220 netsvr10.prod.company.com -- Server ESMTP (Sun Java(tm) System Messaging Server 6.3-8.01 (built Dec 16 2008; 32bit))

 

Here is an entry from today's elog.log under WinXP that does not work.

06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} NEW entry #0
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} READ entry #1612

We use an SMTP server without authentication.
 

 I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

06-Mar-2010 10:31:43 [117361@199.81.166.149] {Gbld} READ entry #1691
06-Mar-2010 10:39:10 [117361@199.81.166.149] {Gbld} NEW entry #0
06-Mar-2010 10:39:11 [117361@199.81.166.149] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com

 

 

The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

 I have tried setting up a VM (VMWare) with W2K  and testing it out on both a W2K and WXP host. In both cases the Elog successfully sends emails. I don't know if this helps, or not.

 

The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering

 

telnet smtp.mail.company.com 25

 

 

 

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

 

My apologies. I just realized that my first answer to you was lost. I turned the firewall completely off with no luck. I also tried the telnet and it worked. So, it does not appear to be the firewall. I tried the VM's afterwards. Another puzzle is that the Win2K VM works on a WinXP host. It seems like it is only the WinXP elog that fails. I have tried to obtain some our company's IT help with no luck.

 

 Just an idea: could you try specifying an IP address for your SMTP server instead of smtp.mail.company.com ?

I would also try to make a manual SMTP session to see if that works.

Otherwise, next step would be to create a VM installed with Wireshark to record the network traffic that ELOG generates when it makes the SMTP connection.

Soren

 Thanks, I will give it a try.

 I cannot send an email from elog using an IP address.

I can send an email manually through SMTP.

I will have to locate a copy of wireshark and set up a VM. I cannot access any site that has it from here.

 We will get there. What is the output of "ipconfig /all" of the Win2K and WinXP machines respectively ?

Maxbe the DNS suffix is missing on XP ?

Soren 

 

 

 

Here are the IPCONFIG /ALL pastes:

#1>>>WinXP not running VM:

ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : AOC-117361-W1
        Primary Dns Suffix  . . . . . . . : corp.ds.companyname.com
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : corp.ds.companyname.com
                                            ds.companyname.com
                                            companyname.com

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
roller
        Physical Address. . . . . . . . . : 00-11-43-18-D3-7B
        Dhcp Enabled. . . . . . . . . . . : No
        IP Address. . . . . . . . . . . . : ##9.81.166.149
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : ##9.81.166.1
        DNS Servers . . . . . . . . . . . : ##9.81.11.53
                                            ##9.81.7.54

************************************************************************
#2>>>VM Win2K fail to send emails:
ipconfig /All

Windows 2000 IP Configuration

        Host Name . . . . . . . . . . . . : jc_vm_w2k
        Primary DNS Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Broadcast
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : corp.ds.companyname.com

Ethernet adapter Local Area Connection 2:

        Connection-specific DNS Suffix  . : corp.ds.companyname.com
        Description . . . . . . . . . . . : VMware Accelerated AMD PCNet Adapter

        Physical Address. . . . . . . . . : 00-0C-29-28-24-8F
        DHCP Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : ##9.81.163.127
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : ##9.81.163.1
        DHCP Server . . . . . . . . . . . : ##6.18.71.214
        DNS Servers . . . . . . . . . . . : ##9.81.10.150
                                            ##6.18.71.3
                                            ##9.82.243.70
        Lease Obtained. . . . . . . . . . : Friday, March 19, 2010 8:24:21 AM
        Lease Expires . . . . . . . . . . : Friday, March 19, 2010 12:24:21 PM

*************************************************************************
#3>>>VM Win2K with successful emails:
C:\>ipconfig /all

Windows 2000 IP Configuration

        Host Name . . . . . . . . . . . . : win2k-vm
        Primary DNS Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Broadcast
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : corp.ds.companyname.com

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : corp.ds.companyname.com
        Description . . . . . . . . . . . : VMware Accelerated AMD PCNet Adapter

        Physical Address. . . . . . . . . : 00-0C-29-1A-40-F3
        DHCP Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : ##9.81.163.127
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : ##9.81.163.1
        DHCP Server . . . . . . . . . . . : ##6.18.71.214
        DNS Servers . . . . . . . . . . . : ##9.81.10.150
                                            ##6.18.71.3
                                            ##9.82.243.70
        Lease Obtained. . . . . . . . . . : Friday, March 19, 2010 8:32:26 AM
        Lease Expires . . . . . . . . . . : Friday, March 19, 2010 12:32:26 PM
 

 

#1 was the output from the WinXP PC running Elog with no successful emails.

#2 was the output from the Win2K VM running on the #1 PC, also with no successful emails.

#3 was the output from another Win2K VM running on the #1 PC that successfully emails.

 

The difference between the 2 VM's is that #2 has the latest VMWare tools installed and #3 does not. This is running under VMWare Player 3.

 

The DNS suffix is present on the host PC but neither of the VM's, yet one of the VM's works.

 

BTW, thanks for your time in examining this issue.

 BINGO!!

I found the trouble. I assumed it was WinXP but I did not notice that the Win2K PCs I used hadSymantec Corporate AV while the WinXP PCs had McAfee AV. McAfee was the culprit.

 

Thanks very much for all of your help!!!

 A little more info in case anybody else runs into this. McAfee defaults to blocking mass mailing worms, or at least our IT department has it doing so. Turn this off and the email from Elog works.

ELOG V3.1.5-3fb85fa6