Between the ELOG versions 2.7.0 and 2.7.1 the internal HTML editor FCKedit has been upgraded from version 2.4.3 to 2.5beta. The new version has a few more options and supports more browsers. People however reported some errors popping up like Unknown toolbar item "ELOGSubmit". This happens because some browsers cache the JavaScript from the old version of the editor in their cache. To fix this problem, simple clear the browser's cache. In Firefox, do a Tools -> Options -> Advanced -> Cache -> Clear now. Other browsers have similar ways to clear the cache.

Stefan,

Thanks for this, I had already implemented the Preset Ticket Nr = TT-##### but I didnt use the threaded and Select to close the ticket, very nice tip thanks. I think this program can be have several uses, and working very well. The trouble ticketing will work for us.

Once again thanks for the very speedy support.

Lance

First of all, ELOG has been designed having shift logbooks in mind, so it probably will never be a perfect trouble ticket system. Nevertheless, there are some options which can help in that respect:

• Use attributes Ticket and Status
• Preset Ticket with a running ticket number via
  
  Preset ticket = TCK-#####
  

  This will increment the 5-digit ticket number whenever you create a new ticket, but will not update it when you do a reply

• Use Status to determine the status of the whole trouble ticket chain (initial entry plus replies)

  Options Status = open, closed
  Preset Status = open

• Once a ticked chain is closed, do the following:

  • Go to the threaded list display
  • Click on Select
  • Select the trouble ticket chain
  • Click on Edit
  • Now change Status from "Open" to "Closed"

This will then modify the Status of the whole chain from "Open" to "Closed"

I am trying to create a trouble ticket system however when you do a reply you get a new message ID.  I was hoping to use the message ID as a ticket number and just wanted to use the reply as an append to the orginal message id, however each reply creates a new message id. This would be a nightmare to track and if I closed the ticket I would have to close every log entry related to this.

Does anyone know how to either make the reply and appended reply (appended to the orignal message id) or how to create a field that automatically gives it a new trouble ticket number.

Has anyone configured a trouble ticket system that I could look at to get some ideas?

Thanks,

Lance

Congratulation Stefan and Co.!

I think Elog is the first Weblog which supports this feature.

The new integrated HTML WYSIWYG editor is great. Now, my colleagues who are in finance department and don't have good IT-skill will be very happy about this feature.

Thank you for your support and effort.  

I'm pleased to announce the release of ELOG version 2.7.0 which contains the HTML editor FCKeditor. This allows the formatting of ELOG entries just as one is used from a word processor. I tried to make all functionality working as one is used from the ELCode system (like replies quote the original text in a yellow text box), but I'm not sure if I covered everything. So if you experience problems with the new editor, please report it and I will try to fix it. Anyhow it is always possible to switch back to the old ELCode encoding.

One warning for site administrators: Since it is possible to enter HTML code directly into a web page, one risks a XSS vulnerability. If someone knows how to protect the FCKeditor against submission of JavaScript, please let me know and I will add it. If this is an issue, you can turn off HTML encoding completely for public ELOG sites with allowed encoding = 3 in elogd.cfg.

Finally I would like to give credits to An Thai who proposed this editor.