| ID |
Date |
Icon |
Author |
Author Email |
Category |
OS |
ELOG Version |
Subject |
|
65656
|
Sat Nov 24 03:16:46 2007 |
 | lance | lance1.hayward@yahoo.com | Info | Windows | ELOG V2.7. | Message ID and trouble ticketing system | I am trying to create a trouble ticket system however when you do a reply you get a new message ID. I was hoping to use the message ID as a ticket number and just wanted to use the reply as an append to the orginal message id, however each reply creates a new message id. This would be a nightmare to track and if I closed the ticket I would have to close every log entry related to this.
Does anyone know how to either make the reply and appended reply (appended to the orignal message id) or how to create a field that automatically gives it a new trouble ticket number.
Has anyone configured a trouble ticket system that I could look at to get some ideas?
Thanks,
Lance |
|
65658
|
Mon Nov 26 16:58:26 2007 |
 | lance | lance1.hayward@yahoo.com | Info | Windows | ELOG V2.7. | Re: Message ID and trouble ticketing system |
| Stefan Ritt wrote: |
|
| lance wrote: |
|
I am trying to create a trouble ticket system however when you do a reply you get a new message ID. I was hoping to use the message ID as a ticket number and just wanted to use the reply as an append to the orginal message id, however each reply creates a new message id. This would be a nightmare to track and if I closed the ticket I would have to close every log entry related to this.
Does anyone know how to either make the reply and appended reply (appended to the orignal message id) or how to create a field that automatically gives it a new trouble ticket number.
Has anyone configured a trouble ticket system that I could look at to get some ideas?
|
First of all, ELOG has been designed having shift logbooks in mind, so it probably will never be a perfect trouble ticket system. Nevertheless, there are some options which can help in that respect:
- Use attributes Ticket and Status
- Preset Ticket with a running ticket number via
Preset ticket = TCK-#####
This will increment the 5-digit ticket number whenever you create a new ticket, but will not update it when you do a reply
-
Use Status to determine the status of the whole trouble ticket chain (initial entry plus replies)
Options Status = open, closed
Preset Status = open
-
Once a ticked chain is closed, do the following:
- Go to the threaded list display
- Click on Select
- Select the trouble ticket chain
- Click on Edit
- Now change Status from "Open" to "Closed"
This will then modify the Status of the whole chain from "Open" to "Closed"
|
Stefan,
Thanks for this, I had already implemented the Preset Ticket Nr = TT-##### but I didnt use the threaded and Select to close the ticket, very nice tip thanks. I think this program can be have several uses, and working very well. The trouble ticketing will work for us.
Once again thanks for the very speedy support.
Lance |
|
69594
|
Tue Dec 27 12:44:52 2022 |
 | Andrey | kowaraj4stuff@gmail.com | Info | All | ELOG V3.1.4-493 | Duplicated \n in "plain" format with new WebKit | Dear Stefan,
There is a problem with editing an Elog page in "plain" format with the following "User Agent" :
"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.1 Safari/605.1.15"
It duplicates the newline symbols such that "1<CRLF>2" becomes "1<CRLF><CRLF>2". If edited again - "1<CRLF><CRLF><CRLF><CRLF>2".
I blame the new version of the Apple WebKit.
It works fine with Chrome (user agent: "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/108.0.0.0 Safari/537.36"). But fails with Safari.
Could you please have a look?
Thank you in advance,
Andrey Pashnin
AMS collaboration
|
|
69595
|
Wed Dec 28 16:09:30 2022 |
| Andrey | kowaraj4stuff@gmail.com | Info | All | ELOG V3.1.4-493 | bug report to webkit.org | It shound't be a "bug report", sorry. I have changed the category to "Info".
It seems to be really a bug in the WebKit core. I have created a bug report there. For reference: https://bugs.webkit.org/show_bug.cgi?id=249923
I am going to try to patch the ELOG code to handle the content of the textarea in the "plain" format.... it doesn't seem possible though. |
|
69598
|
Mon Jan 2 12:32:13 2023 |
| Andrey Pashnin | kowaraj4stuff@gmail.com | Info | All | ELOG V3.1.4-493 | webkit bug | FYI
They seem to have accepted the bug report:
https://bugs.webkit.org/show_bug.cgi?id=249923 |
|
1362
|
Mon Aug 1 11:58:43 2005 |
 | Kees Bol | kees.bol@wur.nl | Info | Linux | 2.6.0 | "full" only changes color | Hi,
I have the strange problem that when changing to "full"-diplaymode the output looks the same as with "summary", only the color is different. The texts don't appear.
Any idea what can cause this behaviour?
thanks
Kees Bol |
|
1365
|
Tue Aug 2 10:25:32 2005 |
| Kees Bol | kees.bol@wur.nl | Info | Linux | 2.6.0 | Re: "full" only changes color |
| Stefan Ritt wrote: |
| Kees Bol wrote: | I have the strange problem that when changing to "full"-diplaymode the output looks the same as with "summary", only the color is different. The texts don't appear.
Any idea what can cause this behaviour? |
Can you send me your elogd.cfg ?
Have you made sure that the entries do contain some text? The behaviour you describe usually happens if you have entries without any text. |
Well, I guess that causes it. In the summary-view there is no visible text.
I thougt when choosing the full-view the text would appear along with the other attributes.
My config-file is:
================================================================
Theme = default
Attributes = Author, Type, Subject
Required Attributes = Type, Subject
Preset Author = $long_name
Locked Attributes = Author
Options Type = Question, Configuration, Problem, Info, Other
List Display = ID, Date, Author, Type, Subject
Thread display = $Subject, posted by $Author on $Date
Menu commands = Back, New, Edit, Delete, Reply, Find, Last 10, Change password, Logout, Help
Quick filter = Date, Type
Summary lines = 0
Start page = ?rsort=Date
; alleen eigen messages editen
Restrict edit = 1
====================================================================================== |
|
1381
|
Fri Aug 5 10:00:00 2005 |
| Kees Bol | kees.bol@wur.nl | Info | Linux | 2.6.0 | Re: "full" only changes color |
| Stefan Ritt wrote: |
| Kees Bol wrote: | | I thougt when choosing the full-view the text would appear along with the other attributes. |
That's how it is supposed to be. I tried your config file, added three entries, and got the behaviour documented in the attached images. To me everything looks fine. |
Stefan, the output you see I expected to see with my logbook too but I don't.
I will upgrade to V2.6.0-beta3, perhaps that solves the problem. |
|