Version 2.7.0 is very old and has knows problem. Better go with the current version and fix the problem with the elogd.cfg file. 

Hi all,

I'm absolutely new with ELOG and have only basic programming skills...

I'd like to use ELOG, so I have installed it in my computer to start playing with it (I installed version 2.7.0-1953 because with the latest one I got an error with the elogd.cfg file). I've been able to open the Demo logbook but wasn't able to submit a new entry into it. I get the following error:

"HTML encoding not allowed"

Could you please explain me how I could solve this problem?

I thank you in advance for your help.

Any reason why when I click "Reply" to a previous submission that the body is full of HTML code?

See below:

<p>
<table width="98%" align="center" cellspacing="1" style="border:1px solid #486090;">
<tbody>
<tr>
<td cellpadding="3px" style="background-color:#486090; font-weidht:bold; color:white;">Hal Proctor wrote:</td></tr>
<tr>
<td cellpadding="10px" style="background-color:#FFFFB0;"><p>
<table width="98%" align="center" cellspacing="1" style="border:1px solid #486090;">
<tbody>
<tr>
<td cellpadding="3px" style="background-color:#486090; font-weidht:bold; color:white;">Quote:</td></tr>
<tr>
<td cellpadding="10px" style="background-color:#FFFFB0;">removed the thing and the other thing....added this and that!</td>
</tr>
</tbody>
</table>
</p><p> </p>
testing reply</td>
</tr>
</tbody>
 

Here is my logbook config:

[Logbook]
Theme = default
Comment = Maintenance Logbook
Attributes = Author, Type, Category, Subject, Shift
Options Type = Repair, Routine, Preventative, Other
Options Category = Emergency, General, Change-Over, Other
Options Shift = 1, 2, 3
Extendable Options = Category
Required Attributes = Author, Type
Page Title = Maint Log - $subject
Reverse sort = 1
Preset Author = $long_name
Preset on reply Author = $long_name
Locked Attributes = Author
Quick filter = Date, Type, Category

Hello Stefan,

Thanks you for entering this thread !

Fortunately, we were able to solve the problem. A reboot of the DNS server used by the MTA (Mail Transfer Agent Server) to check the from and to address did the trick.

This server now responds within the timeout period in ELOG.

It still would be handy if you could add a parameter to the config file that allows us to fiddle with the timeout value. The DNS server used by the MTA has to deal with heavy load.

Best regards,
Ron

Could you run elogd interactively with the "-v" flag to log the communication between elogd and the ESMTP server and send me the traffic log? 

> Just my 2 cent: did you try to reproduce the problem with the latest ELOG version 2.9.2?

Hi Andreas,

Thank you very much for your reply. Thsi problem occurs also with the latest ELOG version 2.9.2

It would be nice if the timeout value(s) can be edited via the elogd.cfg file. Maybe this can be added in a new 
version.

Best regards,
Ron

Just my 2 cent: did you try to reproduce the problem with the latest ELOG version 2.9.2?

Kind Regards
Andreas

Hello,

We use ELOG for many years and enjoy it's functions every day!

Lately, we see errors whenever we add an entry in elog: 554 MailTransferAgentServer ESMTP not accepting messages

We see this from various ELOG servers. Other (non ELOG) servers using the same MailTransferAgentServer do not heve this error.

We are able to send mail messages from the ELOG machines manually via TELNET. So, from a functional point of view, all works well.

We had this error in the past and found out that the cause of this error lies in (network) time-outs.

Questions:
1) Has anyone seen this error before?
2) Is it possible to increase the timeout value used by ELOG?
3) Are the emails that could not be sent stored in a queue/resent later or are they lost?
4) is there a fix?

Any replies are highly appreciated!

T I A !