Hi Stefan,

Happy New Year!

I ran several searches thru the forum but I could not detect a suitable entry on the following:

Is it possible to hide/un-hide the Commands, like "Edit", "Reply", "Duplicate", from the Menu based upon an Option of an Attribute?

E.g. Attributes = Status, .. | Options Status = Open, Closed

When Status = "Open"; the Menu Commands "Edit", "Reply" and "Duplicate" are available.

When Status = "Closed"; the Menu Commands "Edit", "Reply" and "Duplicate" are hidden/not available.

-or-

Can this only be accomplished using 2 Logbooks (Open / Closed) and move an entry from "Open" to "Closed" where the Logbook "Closed" is not using the Commands  "Edit", "Reply", "Duplicate".

Kind regards,

Barend

Hi Stefan,

I have observed following behavior when I move entries from one logbook to another:

1. The first entry in "Open" get ID "1"
2. When I move this Item to "Closed", it will keep ID "1" as I have used "Preserve IDs = 1"
3. A new entry in "Open" gets ID "1" again
4. When I move this item to "Closed" it will overwrite the previous ID "1" in "Closed"
5. A new entry in "open" gets ID "1" again....

Every new entry in "Open" will get the next higher ID Number related to the highest available ID number/entry in "Open".

Upon "move to Closed", the previous entries in "Closed"will be overwritten.

Is there a way to prevent the usage of a previously used ID Number when entering a new ID?
I.e. If an entry with ID "1" has been used in "Open" and moved to "Closed", have the next entry in "Open" use ID "2"?

Kind regards,

Barend

Hi all,

I am trying to set up elog here at the University of Minnesota.  It looks very promising for helping to manage a fairly complicated operation.  I've got most of what I want set up without too much difficulty.  However, I find that I'm having some difficulty to get it working properly with email.

In particular, I have my account set up to email me when log entries are made (subscribe to logbooks option is selected).   In the global section of my elogd.conf file I have set up the variables:

SMTP host = factoryserver5
SMTP username = factory

However, when I make a test entry, I get an error at the top:

Error sending Email via <i>"factoryserver5"</i>: 5.5.1 Error: authentication not enabled

I tried setting the password using "elogd -t" but to no avail.  I also tried a few different values for SMTP host

Any suggestions as to what I am doing wrong?

Cheers,

Satish

Updating my toolbox.  Starting to use elog as, well, a logbook.  Kind of liking the short, sweet, to the point capabilities.

Which leads me to wonder if anybody has opinions on trouble ticket systems that work well with elog?

Thanks!

Miles Fidelman

 Hi,

I would like to make an hyperlink to an external file in a messaje. I have writen Allow (HTML = 1) in .cfg file and the hyperlink as

<p><a href="file:\\external_computer\directory">test</a></p>

It did not work. However if I write in the chrome browser:

file:\\external_computer\directory

It works.

Thank you so much!!

How can I set up the admins or manager group with the ability to Lock a Thread?  I don't wish to keep two log books.

Is there a way of having multiple copies of elog running on one windows 2003 server? different ports?

I need to access 2 different elogd.cfg files.

Hello All,

The subject is roughly what i'm asking about so here are the details. I have combed through the forums for an answer and didn't come up with anything regarding what i need.

Issue:

Below is what the logbook is setup as. However once there are more than 10 entries on the page, when a user views the logbook, elog automatically puts them to the higher value page # (ie entry number 11 is on page 2).

As I am sorting the entries by status and by Dist or Beat to organize entries for quicker viewing and access, I would prefer that elog always shows on page 1 when a user views the log book. The statuses are setup for sorting properly but when reverse sort is turned on, status "3-Closed" appears at the top instead of status "1-Open" to appear at the top, Status "2-Sent to Next Shift" next, then "3-Closed" after that.

Is there a to just view page 1 without doing the reverse sort?

Theme = default
Page Title = ELOG - $logbook
Entries per page = 10
Attributes = Entered By, Call Type, Date/Time Reported, Customer Name, Customer Phone Number, Location, Dist or Beat, Description, Badge, Updated By, Action Taken, Report Time, Status
List Display = Entered By, Call Type, Date/Time Reported, Customer Name, Location, Dist or Beat, Description, Badge, Updated By, Status
Locked Attributes = Entered By, Updated By
Preset Entered By = $long_name
Preset on edit Updated By = $long_name
Options Status = 1-Open, 2-Sent to Next Shift, 3-Closed
Preset Status = 1-Open
Cell Style Status 1-Open = background-color:red
Cell Style Status 2-Sent to Next Shift = background-color:yellow
Cell Style Status 3-Closed = background-color:green
Type Date/Time Reported = Datetime
Type Customer Phone Number = numeric
Type Report Time = Datetime
Sort Attributes = Status, Dist or Beat
Reverse sort = 0
Use Lock = 0
Summary lines = 0
Self Register = 0

Thanks in advance.

G