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Wed Jan 7 19:54:18 2009

I use Google Chrome for web browsing these days.. I've had serious issues with surfing some of the pages of our ELOG V2.7.5-2130 site. For instance, I can surf directly to our url to create a new entry (http://changelog.company.com/Company+IT+Change+Log/?cmd=New) and see the page just fine. But when I click on the header to go back to the main page (http://changelog.company.com/Company+IT+Change+Log/) I end up with this error:

This webpage is not available.

The webpage at http://changelog.company.com/Company+IT+Change+Log/ might be temporarily down or it may have moved permanently to a new web address.

Below is the original error message

Error 320 (net::ERR_INVALID_RESPONSE): Unknown error.

But when I visit the DEMO elog site (http://midas.psi.ch/elogs/Linux%20Demo/) it pulls right up just fine.. My site also works in IE without problems.

Any ideas? I run our ELOG on windows server.. maybe that has something to do with it..

66143

Sun Jan 11 22:48:38 2009

Re: Google Chrome issues

> > Any ideas? I run our ELOG on windows server.. maybe that has something to do with it.
> 
> I am running the server on kubuntu 8.x, and have the same issue with chrome 1.x.
> Is is possible the corporate elog server is running behind apache or in some
> other proxy config while the one you are having issues with is being connected
> to directly by chrome?
> 
> -- rouilj

So, is your kubuntu elog server internal only, as well?  My elog server on windows is an internal only server.. 
and there is no proxy or firewall between chrome and the elog server.. I didn't set it up, but I think elogd runs 
it's own web service.. probably apache within the win32 port.

It's good to know someone else has the issue, at least.  I'd like to find a publicly available elog server so 
that the elog developers could recreate the issue and thusly fix the issue.  Or at the very least send the broken 
URL to Google Chrome developers to see if it's a bug in the browser or not.

I ran wireshark to capture what happens at the ethernet level, and it seems that the HTTP response doesn't come 
through properly.  My response packets to the TCP response packets seems to be:

"Acknowledgment number: Broken TCP. The acknowledge field is nonzero while the ACK flag is not set"
My system never receives enough TCP packets to reassemble it to a properly formatted HTTP response.


The stream goes like this:
GET /Company+IT+Change+Log/ HTTP/1.1 
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/525.19 (KHTML, like Gecko) 
Chrome/1.0.154.42 Safari/525.19 
Referer: http://changelog.Company.com/Company+IT+Change+Log/?cmd=New 
Accept: text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,*/*;q=0.5 
Accept-Encoding: gzip,deflate,bzip2,sdch 
Cookie: unm=Name; upwd=amhpbGoijoihbmQ=; urem=1 
Accept-Language: en-US,en 
Accept-Charset: ISO-8859-1,*,utf-8 
Host: changelog.Company.com 
Connection: Keep-Alive 
 
HTTP/1.1 200 Document follows 
Server: ELOG HTTP 2.7.5-2130 
Content-Type: text/html;charset=ISO-8859-1 
Set-Cookie: elmode=Summary; path=/Company+IT+Change+Log; expires=Tuesday, 09-Jun-20 12:31:45 GMT; 
 path=/Company+IT+Change+Log; 
Connection: Keep-Alive 
Keep-Alive: timeout=60, max=10 
Pragma: no-cache 
Expires: Fri, 01 Jan 1983 00:00:00 GMT 
Content-Length: 24455 
 
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html><head>
<META NAME="ROBOTS" CONTENT="NOINDEX, NOFOLLOW">
<title>ELOG Company IT Change Log</title>
<link rel="stylesheet" type="text/css" href="default.css">
<link rel="shortcut icon" href="favicon.ico" />
<link rel="icon" href="favicon.png" type="image/png" />
<link rel="alternate" type="application/rss+xml" title="ELOG Company IT Change Log" href="elog.rdf" />
</head>
<body>
<form name="form1" method="GET" action=".">

<table class="frame" cellpadding="0" cellspacing="0"><!-- show_standard_title -->

<tr><td class="tabs">
<span class="sltab"><a href="../Company+IT+Change+Log/" title="Company 
TI">Company&nbsp;IT&nbsp;Change&nbsp;Log</a></span>
</td></tr>

<tr><td><table width="100%" border="0" cellpadding="0" cellspacing="0">
<tr><td class="title1">&nbsp;&nbsp;Company TI, Page 1 of 272&nbsp;</td>
<td class="title2">Logged in as "My Name"</td>
<td class="title3"><img border=0 src="elog.png" alt="ELOG logo" title="ELOG logo"></td>
</tr></table></td></tr>

<tr><td class="menuframe"><span class="menu1">
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title="Show only new entries"></a>&nbsp;&nbsp;<select title="Select period" name=last 
onChange="document.form1.submit()">
<option value="_all_">-- All entries --
<option  value=1>Last day
<option  value=7>Last week
<option  value=31>Last month
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</select>
<select title="Select Type" name="Type" onChange="document.form1.submit()">
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<option value="^Software$">Software
<option value="^Database$">Database
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</select> 
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<th  class="listtitle"><a href="?sort=ID">ID</a></th>
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<th  class="listtitle"><a href="?sort=Author">Author</a></th>
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<th class="listtitle">Text</th>
<th class="listtitle"><img src="attachment.png" alt="Attachments" title="Attachments"</th></tr>

<tr><td class="list2">
<a href="../Company+IT+Change+Log/5431">&nbsp;&nbsp;5431&nbsp;&nbsp;</a>
</td>

<td class="list2" nowrap><a href="../Company+IT+Change+Log/5431">1/9/2009 4:40:54 PM</a></td>
<td class="list2"><a href="../Company+IT+Change+Log/5431">Gary</a></td><td class="list2"><a 
href="../Company+IT+Change+Log/5431"><a href="gmercier@Company.com">gmercier@Company.com</a></a></td><td 
class="list2"><a href="../Company+IT+Change+Log/5431">Applications</a></td><td class="list2"><a 
href="../Company+IT+Change+Log/5431">Patch - Hotfix</a></td><td class="list2"><a 
href="../Company+IT+Change+Log/5431">PRN 18718 Update</a></td><td class="list2"><a 
href="../Company+IT+Change+Log/5431"></a>&nbsp;</td><td class="list2"><a 
href="../Company+IT+Change+Log/5431"></a>&nbsp;</td><td class="summary">A</td>
<td class="listatt">&nbsp;&nbsp;</td><tr><td class="list1">
<a href="../Company+IT+Change+Log/5430">&nbsp;&nbsp;5430&nbsp;&nbsp;</a>
</td>

<td class="list1" nowrap><a href="../Company+IT+Change+Log/5430">1/9/2009 4:37:01 PM</a></td>
<td class="list1"><a href="../Company+IT+Change+Log/5430">Gary</a></td><td class="list1"><a 
href="../Company+IT+Change+Log/5430"><a href="gary@compan


Then the stream just aborts, apparently.

66145

Mon Jan 12 05:33:04 2009

Re: Google Chrome issues

> > > > Any ideas? I run our ELOG on windows server.. maybe that has something to do with it.
> > > 
> > > I am running the server on kubuntu 8.x, and have the same issue with chrome 1.x.
> > > Is is possible the corporate elog server is running behind apache or in some
> > > other proxy config while the one you are having issues with is being connected
> > > to directly by chrome?
> >
> > It's good to know someone else has the issue, at least.  I'd like to find a publicly available elog server so 
> > that the elog developers could recreate the issue and thusly fix the issue.  Or at the very least send the broken 
> > URL to Google Chrome developers to see if it's a bug in the browser or not.
> 
> I just brought up the current head release of elog, and the problem is fixed. Looks like it 
> was some sort of cookie issue IIRC the log entry.
> 
> So build a new elogd and you should be all set.
> 
> - rouilj

Thanks.  I'll have to wait for someone else to build the win32 binary, as I'm not set up to compile it myself.

66146

Mon Jan 12 21:00:27 2009

Re: Google Chrome issues

> > > > > Any ideas? I run our ELOG on windows server.. maybe that has something to do with it.
> > > > 
> > > > I am running the server on kubuntu 8.x, and have the same issue with chrome 1.x.
> > > > Is is possible the corporate elog server is running behind apache or in some
> > > > other proxy config while the one you are having issues with is being connected
> > > > to directly by chrome?
> > >
> > > It's good to know someone else has the issue, at least.  I'd like to find a publicly available elog server so 
> > > that the elog developers could recreate the issue and thusly fix the issue.  Or at the very least send the broken 
> > > URL to Google Chrome developers to see if it's a bug in the browser or not.
> > 
> > I just brought up the current head release of elog, and the problem is fixed. Looks like it 
> > was some sort of cookie issue IIRC the log entry.
> > 
> > So build a new elogd and you should be all set.
> > 
> > - rouilj
> 
> Thanks.  I'll have to wait for someone else to build the win32 binary, as I'm not set up to compile it myself.

I installed the latest Windows build (didn't realize I missed a build in November), and it now works in Chrome.  Thanks!

65656

Sat Nov 24 03:16:46 2007

lance

lance1.hayward@yahoo.com

Info

Windows

ELOG V2.7.

Message ID and trouble ticketing system

I am trying to create a trouble ticket system however when you do a reply you get a new message ID. I was hoping to use the message ID as a ticket number and just wanted to use the reply as an append to the orginal message id, however each reply creates a new message id. This would be a nightmare to track and if I closed the ticket I would have to close every log entry related to this.

Does anyone know how to either make the reply and appended reply (appended to the orignal message id) or how to create a field that automatically gives it a new trouble ticket number.

Has anyone configured a trouble ticket system that I could look at to get some ideas?

Thanks,

Lance

65658

Mon Nov 26 16:58:26 2007

lance

lance1.hayward@yahoo.com

Info

Windows

ELOG V2.7.

Re: Message ID and trouble ticketing system

Stefan Ritt wrote:

lance wrote:

Does anyone know how to either make the reply and appended reply (appended to the orignal message id) or how to create a field that automatically gives it a new trouble ticket number.

Has anyone configured a trouble ticket system that I could look at to get some ideas?

First of all, ELOG has been designed having shift logbooks in mind, so it probably will never be a perfect trouble ticket system. Nevertheless, there are some options which can help in that respect:

Use attributes Ticket and Status
Preset Ticket with a running ticket number via

Preset ticket = TCK-#####

This will increment the 5-digit ticket number whenever you create a new ticket, but will not update it when you do a reply
Use Status to determine the status of the whole trouble ticket chain (initial entry plus replies)

Options Status = open, closed
Preset Status = open
Once a ticked chain is closed, do the following:
- Go to the threaded list display
- Click on Select
- Select the trouble ticket chain
- Click on Edit
- Now change Status from "Open" to "Closed"

This will then modify the Status of the whole chain from "Open" to "Closed"

Stefan,

Thanks for this, I had already implemented the Preset Ticket Nr = TT-##### but I didnt use the threaded and Select to close the ticket, very nice tip thanks. I think this program can be have several uses, and working very well. The trouble ticketing will work for us.

Once again thanks for the very speedy support.

Lance

66401

Wed Jun 17 09:05:27 2009

lance

lance1.hayward@yahoo.com

We are running elog across two sites and synchronizing every four hours on change only. There are about 100 entries per day of which most are just one line entries. However this is taking up to 9 mins and during the replication process the server gives us an "unavailable" error. We are using a T1 across the sites so bandwidth should not be an issue, I am confused as to why this takes so long.

The issue for us is not how long the sync takes, providing this was happening in the background, and doesnt lock out the server while the replication was taking place. We are operating under a 24 hour call center type environment so the server being available all the time is of paramount importance.

We use version 2.7.2 and I know there have been several changes made since this version. Would changing to the latest version have any impact on this?

Cheers,

Lance

66405

Fri Jun 19 09:44:02 2009

lance

lance1.hayward@yahoo.com

lance wrote:

We use version 2.7.2 and I know there have been several changes made since this version. Would changing to the latest version have any impact on this?

Cheers,

Lance

Stefan,

I have been running logging and I think I have found the problem however I do not know how to resolve it.

Here is where it is going wrong:

19-May-2009 04:02:48 [] {NSS} MIRROR: ID21268: Local entry submitted

19-May-2009 04:07:34 [] {AMC} MIRROR: send entry #31056

It seems that when it has finished replication on one logbook there is a significant time before the next logbook replication starts. During this time the server is not avalable. I have noticed that the time between ending one logbook and starting the next differs betwee 2 and 5 minutes. Again the server is not available when this happens.

Do you have any idea?

Cheers,

Lance

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