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Fri Mar 12 08:18:06 2010

Cliff Shaw

cliff.shaw@stratosglobal.com

Bug report

Mac OSX

2.7.8

Elogd crashes when closing more than ten entries

Hi Stefan,

I have noticed a problem when closing multiple log entries i.e entries which have more than 10 threads. I use Select -> Click the box that appears next to the thread I wish to close -> Edit.

As soon as I click on Edit the elogd service crashes and Windows displays an error message window. The only work around has been opening up all the threads and individually changing the "Status" to Closed.

Forgive me if this issue has been raised before but I have looked throughout the Forum and could not see anyone experiencing the same problem.

Thanks

Cliff

66744

Thu Mar 11 15:47:21 2010

Re: Fail to connect to SMTP server on WinXP but works on Win2K

David Spindler wrote:

Fantastic. I forgot the icon and when I resent nothing was left.

Here goes again!

I have been running Elog for years on a Win2K machine with no email problems. I have been forced to move it to a WinXP machine and I always get this message under WinXP: "Error sending Email via "netsvr10.prod.company.com": Cannot connect to server"

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

Here is an entry from the elog.log file when it worked under Win2K:

28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} NEW entry #0
28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} Email from <christophermeyer@fedex.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
28-Oct-2009 18:28:42 [609144@199.82.127.9] {Generals} 220 netsvr10.prod.company.com -- Server ESMTP (Sun Java(tm) System Messaging Server 6.3-8.01 (built Dec 16 2008; 32bit))

Here is an entry from today's elog.log under WinXP that does not work.

06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} NEW entry #0
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} READ entry #1612

We use an SMTP server without authentication.

I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

06-Mar-2010 10:31:43 [117361@199.81.166.149] {Gbld} READ entry #1691
06-Mar-2010 10:39:10 [117361@199.81.166.149] {Gbld} NEW entry #0
06-Mar-2010 10:39:11 [117361@199.81.166.149] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com

The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

66743

Thu Mar 11 15:44:01 2010

Re: Thread view problem in searches

soren poulsen wrote:

Hi,

When I upgrade from build 2278 to 2282 the thread view changes when performing searches: The thread children are not indented and there are no "thread icons" in the search list (e.g. like the read right arrow for replies).

On the forum site I also note that the thread view is not indented when performing searches.

Does anyone have an idea ?

Soren

This seems to be a bug. I reproduced it with a different browser (Opera) with the default ELOG configuration. When I do Find and select Display Threads I have the message icons but the layout is not correct. Also, all message icons are of the "reply" type even if they are new threads.

This concerns only the latest build 2282.

Soren

That's not a bug, that's a feature

But honestly, this feature was requested recently and implemented. See https://midas.psi.ch/elogs/Forum/66670. So when searching, the thread organization is broken up and messages are treated independently. If you want to see the thread for a certain entry in you search result page, click on that entry and you will see the full thread above the entry.

66742

Thu Mar 11 15:38:32 2010

Re: Wrong author when replying a reply

Mads Jessen wrote:

When replying on a reply, the author is set to the author on the original reply? Othervice it workes great!

part of code:
...
Preset Author = $long_name
Locked Attributes = Author
Subst on reply author = $long_name
...

I use:

Preset Author = $long_name

Preset on reply Author = $long_name

66741

Thu Mar 11 15:36:39 2010

Mirza Ehsan wrote:

I am using eLog ELOG V2.6.1-1681 which has 7 log books under 8 categories. Out of 7 log books, 2 are daily used. It happened that two weeks back. I modified information on two log books which were not used for quite longtime. Hence using CONFIG, I updated these log books, changing text etc. After that eLog in general started giving error. Any time when we click SUBMIT button in any log book, eLog shows page not found. That submit crashes eLog and as a result elogd service stops. Restarting elogd service, eLog operation comes back and the log which I submitted was actualy saved. Difficulty is that this problem is happening with every single submit action.

I searched forum and learnt that upgrading eLog to newest version 2.7.8 will solve this problem. Upgrade created more problems, I was not able to open any log, authentication was not accepted. I restored that backup and went back to previous version. eLog started working but with submit error.

If any one can help me in fixing this problem

I propose that you get 2.7.8 working. If the authentication fails, try do do password recovery, or recreated the accounts.

66740

Thu Mar 11 15:35:40 2010

Re: Summary text field is empty for replied entries

You just start writing on top of the cited text

Thomas wrote:

Stefan Ritt wrote:

Thomas wrote:

It is possible to show the (new) text of a replied entry in the summary text field ?

Actually only for the original entries the text was shown in the text column of the summary report, not for the replies.

In principle you can adjust the number of lines shown in the summary text file with the option summary lines = x. If you increase that value, you start seeing some part of the reply. For elog itself it is impossible to distinguish the reply text from the origial text, since some people use plain text like

> original

> text

reply

with the reply sometimes below, sometimes above the original text. Other people use full HTML with tables (like in this forum), where it is very hard internally to distinguish between original and reply text. The easiest is not to quote the original text in replies, then you will see it always.

Thank you very much for your answer.

Is there any way to invert the order of the original text and the reply text ?

66739

Thu Mar 11 15:29:40 2010

Re: Summary text field is empty for replied entries

Stefan Ritt wrote:

Thomas wrote: