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ID Date Icon Authordown Author Email Category OS ELOG Version Subject
  66758   Sat Mar 13 09:40:37 2010 Reply Mirza Ehsanmirza@cpjeddah.comBug reportWindows2.6.1-1681Re: eLog crash

Stefan Ritt wrote:

Mirza Ehsan wrote:

I am using eLog ELOG V2.6.1-1681 which has 7 log books under 8 categories. Out of 7 log books, 2 are daily used. It happened that two weeks back. I modified information on two log books which were not used for quite longtime. Hence using CONFIG, I updated these log books, changing text etc. After that eLog in general started giving error. Any time when we click SUBMIT button in any log book, eLog shows page not found. That submit crashes eLog and as a result elogd service stops. Restarting elogd service, eLog operation comes back and the log which I submitted was actualy saved. Difficulty is that this problem is happening with every single submit action. 

I searched forum and learnt that upgrading eLog to newest version 2.7.8 will solve this problem. Upgrade created more problems, I was not able to open any log, authentication was not accepted. I restored that backup and went back to previous version. eLog started working but with submit error.

If any one can help me in fixing this problem

I propose that you get 2.7.8 working. If the authentication fails, try do do password recovery, or recreated the accounts. 

 Thanks for the reply. I found problem with existing version. I opened log book group  without  opening log book details in configuration, that is why at submitting or opening elog was not able to find log book for that group and was getting lost.

Regarding moving to 2.7.8, I want to know that in this new version file location for pwd and log books will remain same or are changed. If changed then I have to change location manually. Also how I can perform password recovery.

  67413   Mon Jan 7 01:45:10 2013 Question Miles Fidelmanmfidelman@meetinghouse.netQuestionLinux2.9.0-2435trouble ticket systems w/ elog?

Updating my toolbox.  Starting to use elog as, well, a logbook.  Kind of liking the short, sweet, to the point capabilities.

Which leads me to wonder if anybody has opinions on trouble ticket systems that work well with elog?

Thanks!

Miles Fidelman

 

  67420   Wed Jan 9 18:20:41 2013 Reply Miles Fidelmanmfidelman@meetinghouse.netQuestionLinux2.9.0-2435Re: trouble ticket systems w/ elog?

David Pilgram wrote:

Miles Fidelman wrote:

Updating my toolbox.  Starting to use elog as, well, a logbook.  Kind of liking the short, sweet, to the point capabilities.

Which leads me to wonder if anybody has opinions on trouble ticket systems that work well with elog?

Thanks!

Miles Fidelman

 

 I use elog's built-in ticketing system, and use the auto-generated ticket number to cross-reference with other matters/documents/files.  Much of the documentation for tickets is rather buried away under Subst <attribute> = <string>.

I've not found a way to link from an entry to a set of entries in another thread by their ticket number, particularly across more than one logbook.  [This is possible via their elog entry number, and which logbook it is in].  The former would be usefil to cross-reference an incident which you identify external to the elog system - "Oh, it's another one like [Ticket no] NOV12-001" possibily easier than "Oh it's another one like elog:archive12/67142 ".  Oh, the last bit should be highlighed as a (non-existant) link here, to show my point, nice of the ticket could be as well.

On the plus side, you can arrange the ticket number to show up in the thread display, quick search by ticket number, run different ticket colours (as it were) in different logbooks (i.e. different prefixes).  Just ensure you don't archive the latest entry, as that can lead to duplication of ticket numbers.

 

 By "ticket number" are you referring to the Message ID, or is there some additional trouble ticket functionality buried away?  And... can you point me to the documentation that's "buried away under Subst <attribute> = <string>?  Thanks!

  67422   Wed Jan 9 22:28:20 2013 Reply Miles Fidelmanmfidelman@meetinghouse.netQuestionLinux2.9.0-2435Re: trouble ticket systems w/ elog?

David Pilgram wrote:

Miles Fidelman wrote:

David Pilgram wrote:

Miles Fidelman wrote:

Updating my toolbox.  Starting to use elog as, well, a logbook.  Kind of liking the short, sweet, to the point capabilities.

Which leads me to wonder if anybody has opinions on trouble ticket systems that work well with elog?

Thanks!

Miles Fidelman

 

 I use elog's built-in ticketing system, and use the auto-generated ticket number to cross-reference with other matters/documents/files.  Much of the documentation for tickets is rather buried away under Subst <attribute> = <string>.

I've not found a way to link from an entry to a set of entries in another thread by their ticket number, particularly across more than one logbook.  [This is possible via their elog entry number, and which logbook it is in].  The former would be usefil to cross-reference an incident which you identify external to the elog system - "Oh, it's another one like [Ticket no] NOV12-001" possibily easier than "Oh it's another one like elog:archive12/67142 ".  Oh, the last bit should be highlighed as a (non-existant) link here, to show my point, nice of the ticket could be as well.

On the plus side, you can arrange the ticket number to show up in the thread display, quick search by ticket number, run different ticket colours (as it were) in different logbooks (i.e. different prefixes).  Just ensure you don't archive the latest entry, as that can lead to duplication of ticket numbers.

 

 By "ticket number" are you referring to the Message ID, or is there some additional trouble ticket functionality buried away?  And... can you point me to the documentation that's "buried away under Subst <attribute> = <string>?  Thanks!

Message ID is the internal numbering of each entry.  It is the number that is used internally for generating the threads, and which you can reference with the elog:[message ID] code within an entry to cross reference the entry with that message ID.

"Ticket" is the name of an attribute.  You define the attribute "Ticket", and can preload the attribute with the format  you require(*).  In the following extract of an elog.cfg file are the relivent lines to generate tickets, show the ticket number in the thread display, search for a particular ticket, and allow it to be edited when writing an entry - there are reasons.  The attribute "Organisation" here is an example of another attribute you would enter with the initial entry, of course there will be others specific to your requirements.

Attributes = Ticket, Organisation, ...

Preset ticket = T#####

Thread display = $Ticket: $Organisation, ...

Quick filter = Ticket, ID

 

When you start an new entry, the Ticket attribute is prepopulated with a number.  The first time will be T00001, subsequently it will be one higher than the currently existing highest ticket number in the logbook.

Why might you edit the ticket number?  You may wish to go back and edit an old (complete) entry's ticket number so it has some obvious name - perhaps the solution of what proves to be a stock problem, that has become known by a pet phrase, so it can be found by searching for that phrase in the quick fillter "Ticket".  That is a more advanced use of the ticket system.

 (*) Further on the format of the ticket is in the documentation under Subst <attribute> = <string>

Sorry for multiple edits, why cannot I cross-reference an entry in this forum as I can in my local logbook?

 

Thanks for the additional details!

 

  69560   Mon Sep 26 12:21:52 2022 Reply Mikkel D. Lundmikkel.lund@rsyd.dkQuestionLinux3.1.4-395Re: Need help with permission

Hi all,

I have the same problem on Ubuntu 22.04. I have compiled from the latest tarball and copied all our logbooks from our old Ubuntu 18.04 server to a new Ubuntu 22.04. The logbooks does however not appear when I log in, so I assume ELOG doesn't have read access either?
Any hints on how to set the permissions correctly would be greatly appreciated.

Thanks,
Mikkel

Dan Witteman wrote:

Hello,

I have just installed elog onto an ubuntu focal server using <sudo make install> and I am unable to create new entries.

When I access the log via a windows PC connected to the local network, I can see the demo logbook with the 1 test post, but I cannot create or edit anything.

Attempting to post throws the error:

New entry cannot be written to directory "/usr/local/elog/logbooks/demo/"

Please check that it exists and elogd has write access and disk is not full.

 

 

Please point me in the right direction to correctly set permissions and create aditional log books.

 

Thanks,

Dan

 

  66879   Thu Aug 19 15:26:35 2010 Warning Mike Zubermdz0739@yahoo.comBug reportWindows2.8Elogd service crashes on "reply" with percent character in subject line

My logbook kept crashing whenever I tried to reply to an existing entry. I found that the percent sign "%", when used in the subject line, will crash the elogd service when you try to reply to the entry. This appears to only happen with windows installations. I tested this on your Linux logbook and it didn't crash.

Here is the message taken from the Windows event viewer after the crash:
An unhandled win32 exception occurred in elogd.exe [5224].

Thank you for Elog, you have done a good job with it.  It is a great logbook.

Mike

  66907   Wed Sep 15 22:40:52 2010 Question Mike Zubermdz0739@yahoo.comQuestionWindows2.8Action after message submission

Is it possible to automatically go back to the list view in summary mode after submitting a new message instead of displaying the new message?

I know it's possible to display a page from a file after submitting a new message  by using "Submit Page = <file>". 
It would be nice to be able to use a command like "Submit Page = <command>" where I could insert "?cmd=Back" as in the "Start page" command.

Thanks,

Mike

  66919   Thu Oct 14 16:43:05 2010 Reply Mike Zubermdz0739@yahoo.comQuestionWindows2.8Re: Action after message submission

Stefan Ritt wrote:

Mike Zuber wrote:

Is it possible to automatically go back to the list view in summary mode after submitting a new message instead of displaying the new message?

I know it's possible to display a page from a file after submitting a new message  by using "Submit Page = <file>". 
It would be nice to be able to use a command like "Submit Page = <command>" where I could insert "?cmd=Back" as in the "Start page" command.

Thanks,

Mike

I just implemented a new flag "List after submit = 1" which does exactly this. It brings you to the summary page after the submission of a new entry. I needed the function myself. The change is SVN revision 2327 and will be contained in the next release. 

 Thank you very much! I appreciate it.

ELOG V3.1.5-3fb85fa6