#### Open Problems

Theme = default
Comment = HIV Client Services Requests
Subdir = hivclien
Time format = %B %d, %Y 
Use Lock = 0
Reverse sort = 1
Entries per page = 999
Page Title = Work Requests

### Menu Commands

## Use this line normally 
Menu Commands = Back, List, New, Edit, Find, Last Day, Last 10, Logout, Help, Move to, Config
Find Menu Commands = Back, List, New, Find, Select, Logout, Help, Move to, Config

Allow Delete = rpeterso, pmeyer, mattkimball
Allow Config = rpeterso, pmeyer, mattkimball

Move to = Completed Work Requests
Menu text = work_requests_menu.txt
Use Email Subject = $Title
Use Email Heading = The OIS Tracking system has just received a work request. 
Use Email Heading Edit = A work request in the OIS Tracking system has just been changed. 
Email All = $Notifications, "$Also Notify (email address)", patrick.j.meyer@state.or.us
Message comment = Please describe what you need here.
Attachment comment = Please attach screenshots or auxiliary documents here.
Display mode = summary

# Can add an edit column by putting Edit in the list, but it works a little cheesy, also, need to put edit.gif in the gif directory
List display = ID, Date, System, Title, Priority, Date Needed, Status, Work Order, Percent Complete, Expected Delivery, Estimated Hrs
Summary lines = 7
ID display = $message id

## Filter options
Quick filter = System, Priority, Status, Date, Work Order, Assigned To

##### The Good Stuff #########

### Attributes we are tracking
Attributes = Requestor, System, Subsystem, Title, Priority, Date Needed, Type, Also Notify (email address), Status, Assigned To, Percent Complete, Estimated Hrs, Actual Hrs, Date Added, Expected Delivery, Date Completed, Notifications, Requestor_Email, Completed 


### System Picking
Options System = CAREAssist{sy03}, CAREWare{sy04}, 


Options Requestor = Sharon Arnett, Annick Benson, Ryan Deibert, Vic Fox{rac}, Lisa McAuliffe, John McDaniel, Jill Snyder, Denise Skrykar, Carolyn Underwood, Other...{rzz}

### Priority -- changed from radio to regular to permit use in e-mail rules
Options Priority = A-Emergency{p1}, B-Critical{p2}, C-Other {p3}
Preset Priority = C-Other

### When it is needed (if there is a defined date)
Type Date Needed = date

### Type 
ROptions Type = Ad-hoc Query, Bug (Brk/Fix), Enhancement, Inquiry, Support, Other

### Also Notify - Just a blank field holds e-mail addresses of 
Comment Also Notify (email address) = <BR><b>Below for OIS staff only.</b>

### Status -- changed from radio to regular to permit use in e-mail, prefill, reply and lock rules 
Options Status = 1-Requested{s1}, 2-Need More Detail{s2}, 3-Estimated{s3}, 4-Assigned{s4}, 5-Delivered {s5}, 6-Closed (No Info/Dup/Not Approved){s6}
Preset Status = 1-Requested

### Work Order
ROptions Work Order = 1, 2, 3, 4, 5, 6+

### Actual Effort
Type Actual Effort = numeric
Comment Actual Effort = (in man-hours)

### Specify the day this was added
Type Date Added = date
Preset Date Added = $date

### Specify the expected delivery date
Type Expected Delivery = date

### When was the work request completed?
Type Date Completed = date

### Percent Complete
ROptions Percent Complete = 0%, 5%, 10%, 25%, 50%, 75%, 90%, 100%
## Preset Percent Complete = 0%

Options Completed = Yes, No
Preset Completed = No

### Don't even know if this stuff works...
Format Assigned To = 0, attribname, attribvalue, 30, 30
Format Estimated = 1, attribname, attribvalue, 3, 3
Format Actual = 1, attribname, attribvalue, 3, 3

preset Requestor_Email = $user_email
###locked attributes = Requestor_Email


######################
## The Status Specific Stuff
############################
{s1} Subst Completed = No
{s1 s3 s3 s3a s4 s5 s6 s7a s7b} Subst Completed = No
{s8a s8b s8c} Subst Completed = Yes

############################
### The System Specific Stuff
#############################

## CareAssist aka ADAP
{sy03} Options Subsystem = SpendDown, Reporting, ED!, Other
{sy03} Options Assigned To = Reginald Liggins, James Soult, 
{sy03 & s1} Preset Assigned To = James Soult
{sy03 & s1} Preset Notifications = reginald.liggins@state.or.us, james.soult@state.or.us, victor.j.fox@state.or.us, matthew.j.kimball@state.or.us, $user_email
{sy03 & s2} Preset Notifications = reginald.liggins@state.or.us, james.soult@state.or.us,  victor.j.fox@state.or.us, matthew.j.kimball@state.or.us
{sy03 & s3} Preset Notifications = reginald.liggins@state.or.us, james.soult@state.or.us,  victor.j.fox@state.or.us, matthew.j.kimball@state.or.us
{sy03 & s3a} Preset Notifications = reginald.liggins@state.or.us, james.soult@state.or.us,  victor.j.fox@state.or.us, matthew.j.kimball@state.or.us
{sy03 & s4} Preset Notifications = reginald.liggins@state.or.us, james.soult@state.or.us, matthew.j.kimball@state.or.us
{sy03 & s5} Preset Notifications = reginald.liggins@state.or.us, james.soult@state.or.us, matthew.j.kimball@state.or.us 
{sy03 & s6} Preset Notifications = reginald.liggins@state.or.us, james.soult@state.or.us,  victor.j.fox@state.or.us, matthew.j.kimball@state.or.us
{sy03 & s7a} Preset Notifications = reginald.liggins@state.or.us, james.soult@state.or.us,  victor.j.fox@state.or.us, matthew.j.kimball@state.or.us
{sy03 & s7b} Preset Notifications = reginald.liggins@state.or.us, james.soult@state.or.us,  victor.j.fox@state.or.us, matthew.j.kimball@state.or.us
{sy03 & s8a} Preset Notifications = reginald.liggins@state.or.us, james.soult@state.or.us,  victor.j.fox@state.or.us, matthew.j.kimball@state.or.us
{sy03 & s8b} Preset Notifications = reginald.liggins@state.or.us, james.soult@state.or.us,  victor.j.fox@state.or.us, matthew.j.kimball@state.or.us
{sy03 & s8c} Preset Notifications = reginald.liggins@state.or.us, james.soult@state.or.us,  victor.j.fox@state.or.us, matthew.j.kimball@state.or.us

## CAREWare
{sy04} Options Subsystem = Old, New, Other
{sy04} Options Assigned = Robin Peterson
{sy04} Preset Assigned To = Robin Peterson
Email System CareWare = robin.h.peterson@state.or.us, matthew.j.kimball@state.or.us, $user_email

## Cashfile
{sy05} Options Subsystem = Old, New, Other, Other
{sy05} Options Assigned To = Bob Winfield, Tony Sukonik, Robin Peterson
{sy05} Preset Assigned To = Robin Peterson
{sy05} Email System Cashfile = robin.h.peterson@state.or.us, john.mcadams@state.or.us, bob.e.winfield@state.or.us




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