ELOG

I have been running Elog for years on a Win2K machine with no email problems. I have been forced to move it to a WinXP machine and I always get this message under WinXP: "Error sending Email via "netsvr10.prod.company.com": Cannot connect to server"

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

Here is an entry from the elog.log file when it worked under Win2K:

28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} NEW entry #0
28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} Email from <christophermeyer@fedex.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
28-Oct-2009 18:28:42 [609144@199.82.127.9] {Generals} 220 netsvr10.prod.company.com -- Server ESMTP (Sun Java(tm) System Messaging Server 6.3-8.01 (built Dec 16 2008; 32bit))

Here is an entry from today's elog.log under WinXP that does not work.

06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} NEW entry #0
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} READ entry #1612

We use an SMTP server without authentication.

I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

06-Mar-2010 10:31:43 [117361@199.81.166.149] {Gbld} READ entry #1691
06-Mar-2010 10:39:10 [117361@199.81.166.149] {Gbld} NEW entry #0
06-Mar-2010 10:39:11 [117361@199.81.166.149] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com

The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

I have tried setting up a VM (VMWare) with W2K and testing it out on both a W2K and WXP host. In both cases the Elog successfully sends emails. I don't know if this helps, or not.

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

My apologies. I just realized that my first answer to you was lost. I turned the firewall completely off with no luck. I also tried the telnet and it worked. So, it does not appear to be the firewall. I tried the VM's afterwards. Another puzzle is that the Win2K VM works on a WinXP host. It seems like it is only the WinXP elog that fails. I have tried to obtain some our company's IT help with no luck.

Just an idea: could you try specifying an IP address for your SMTP server instead of smtp.mail.company.com ?

I would also try to make a manual SMTP session to see if that works.

Otherwise, next step would be to create a VM installed with Wireshark to record the network traffic that ELOG generates when it makes the SMTP connection.

Soren

Thanks, I will give it a try.

I cannot send an email from elog using an IP address.

I can send an email manually through SMTP.

I will have to locate a copy of wireshark and set up a VM. I cannot access any site that has it from here.

We will get there. What is the output of "ipconfig /all" of the Win2K and WinXP machines respectively ?

Maxbe the DNS suffix is missing on XP ?

Soren

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