Barend wrote: |
Hi Stefan,
I have observed following behavior when I move entries from one logbook to another:
- The first entry in "Open" get ID "1"
- When I move this Item to "Closed", it will keep ID "1" as I have used "Preserve IDs = 1"
- A new entry in "Open" gets ID "1" again
- When I move this item to "Closed" it will overwrite the previous ID "1" in "Closed"
- A new entry in "open" gets ID "1" again....
Every new entry in "Open" will get the next higher ID Number related to the highest available ID number/entry in "Open".
Upon "move to Closed", the previous entries in "Closed"will be overwritten.
Is there a way to prevent the usage of a previously used ID Number when entering a new ID?
I.e. If an entry with ID "1" has been used in "Open" and moved to "Closed", have the next entry in "Open" use ID "2"?
Kind regards,
Barend
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Hi Barend,
The counting of entries, or even "tickets", only works within a particular logbook. If you archive a set of entries to another [archive] logbook, the archived set disappears from view of the original logbook. Should that entry, from logbook to archive, be the *latest* thread, then there is the danger of over-writing message ID, Ticket No and the like.
My policy to prevent the problem is to archive only threads that are say (depending upon use) a month after last entry..
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