I use elog's built-in ticketing system, and use the auto-generated ticket number to cross-reference with other matters/documents/files.  Much of the documentation for tickets is rather buried away under Subst <attribute> = <string>.

I've not found a way to link from an entry to a set of entries in another thread by their ticket number, particularly across more than one logbook.  [This is possible via their elog entry number, and which logbook it is in].  The former would be usefil to cross-reference an incident which you identify external to the elog system - "Oh, it's another one like [Ticket no] NOV12-001" possibily easier than "Oh it's another one like elog:archive12/67142 ".  Oh, the last bit should be highlighed as a (non-existant) link here, to show my point, nice of the ticket could be as well.

On the plus side, you can arrange the ticket number to show up in the thread display, quick search by ticket number, run different ticket colours (as it were) in different logbooks (i.e. different prefixes).  Just ensure you don't archive the latest entry, as that can lead to duplication of ticket numbers.

A link to a local file inside a web page does never work on purpose. Malicious web pages could otherwise get access to your local password file for example which would be a huge security hole. You have to copy the link address explicitly into your URL bar of the browser.

 Hi,

I would like to make an hyperlink to an external file in a messaje. I have writen Allow (HTML = 1) in .cfg file and the hyperlink as

<p><a href="file:\\external_computer\directory">test</a></p>

It did not work. However if I write in the chrome browser:

file:\\external_computer\directory

It works.

Thank you so much!!

The limit is defined in elogd.h:

#define MAX_ATTACHMENTS   50

I never thought that someone wants to have more than 50 attachments, since it will take forever to upload them. You can change the value on your own risk and recompile elogd. At some point you will run out of stack space, in which case elogd will crash, but you could increase the heap memory with a linker option. Just google for it.

Best,

Stefan

If you use HTML encoding, you can do that with

Prepend on reply = <br />

to achieve the same thing (as I did just here in this reply).

Stefan

There are several SMTP authorisation options, and only a subset is supported by ELOG. Have you tried without the "SMTP username"?

Stefan

Updating my toolbox.  Starting to use elog as, well, a logbook.  Kind of liking the short, sweet, to the point capabilities.

Which leads me to wonder if anybody has opinions on trouble ticket systems that work well with elog?

Thanks!

Miles Fidelman

Hi all,

I am trying to set up elog here at the University of Minnesota.  It looks very promising for helping to manage a fairly complicated operation.  I've got most of what I want set up without too much difficulty.  However, I find that I'm having some difficulty to get it working properly with email.

In particular, I have my account set up to email me when log entries are made (subscribe to logbooks option is selected).   In the global section of my elogd.conf file I have set up the variables:

SMTP host = factoryserver5
SMTP username = factory

However, when I make a test entry, I get an error at the top:

Error sending Email via <i>"factoryserver5"</i>: 5.5.1 Error: authentication not enabled

I tried setting the password using "elogd -t" but to no avail.  I also tried a few different values for SMTP host

Any suggestions as to what I am doing wrong?

Cheers,

Satish