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  67414   Mon Jan 7 16:39:31 2013 Reply Stefan Rittstefan.ritt@psi.chQuestionLinux2.9.2Re: SMTP Error: authentication not enabled

Satish Desai wrote:

Hi all,

I am trying to set up elog here at the University of Minnesota.  It looks very promising for helping to manage a fairly complicated operation.  I've got most of what I want set up without too much difficulty.  However, I find that I'm having some difficulty to get it working properly with email.

In particular, I have my account set up to email me when log entries are made (subscribe to logbooks option is selected).   In the global section of my elogd.conf file I have set up the variables:

SMTP host = factoryserver5
SMTP username = factory

However, when I make a test entry, I get an error at the top:

Error sending Email via <i>"factoryserver5"</i>: 5.5.1 Error: authentication not enabled

I tried setting the password using "elogd -t" but to no avail.  I also tried a few different values for SMTP host

Any suggestions as to what I am doing wrong?

 

Cheers,

Satish

There are several SMTP authorisation options, and only a subset is supported by ELOG. Have you tried without the "SMTP username"?

Stefan

  67416   Mon Jan 7 16:46:54 2013 Reply Stefan Rittstefan.ritt@psi.chQuestionLinux2.9.0Re: number of attachments limit

Devin Bougie wrote:

Hello,

Is there still a limit of 50 attachments per topic?  If so, is there or could there be a parameter to change this setting?

Thanks,

Devin

The limit is defined in elogd.h:

#define MAX_ATTACHMENTS   50

I never thought that someone wants to have more than 50 attachments, since it will take forever to upload them. You can change the value on your own risk and recompile elogd. At some point you will run out of stack space, in which case elogd will crash, but you could increase the heap memory with a linker option. Just google for it.

 

Best,

Stefan

 

  67419   Wed Jan 9 11:19:50 2013 Reply David PilgramDavid.Pilgram@epost.org.ukQuestionLinux2.9.0-2435Re: trouble ticket systems w/ elog?

Miles Fidelman wrote:

Updating my toolbox.  Starting to use elog as, well, a logbook.  Kind of liking the short, sweet, to the point capabilities.

Which leads me to wonder if anybody has opinions on trouble ticket systems that work well with elog?

Thanks!

Miles Fidelman

 

 I use elog's built-in ticketing system, and use the auto-generated ticket number to cross-reference with other matters/documents/files.  Much of the documentation for tickets is rather buried away under Subst <attribute> = <string>.

I've not found a way to link from an entry to a set of entries in another thread by their ticket number, particularly across more than one logbook.  [This is possible via their elog entry number, and which logbook it is in].  The former would be usefil to cross-reference an incident which you identify external to the elog system - "Oh, it's another one like [Ticket no] NOV12-001" possibily easier than "Oh it's another one like elog:archive12/67142 ".  Oh, the last bit should be highlighed as a (non-existant) link here, to show my point, nice of the ticket could be as well.

On the plus side, you can arrange the ticket number to show up in the thread display, quick search by ticket number, run different ticket colours (as it were) in different logbooks (i.e. different prefixes).  Just ensure you don't archive the latest entry, as that can lead to duplication of ticket numbers.

 

  67420   Wed Jan 9 18:20:41 2013 Reply Miles Fidelmanmfidelman@meetinghouse.netQuestionLinux2.9.0-2435Re: trouble ticket systems w/ elog?

David Pilgram wrote:

Miles Fidelman wrote:

Updating my toolbox.  Starting to use elog as, well, a logbook.  Kind of liking the short, sweet, to the point capabilities.

Which leads me to wonder if anybody has opinions on trouble ticket systems that work well with elog?

Thanks!

Miles Fidelman

 

 I use elog's built-in ticketing system, and use the auto-generated ticket number to cross-reference with other matters/documents/files.  Much of the documentation for tickets is rather buried away under Subst <attribute> = <string>.

I've not found a way to link from an entry to a set of entries in another thread by their ticket number, particularly across more than one logbook.  [This is possible via their elog entry number, and which logbook it is in].  The former would be usefil to cross-reference an incident which you identify external to the elog system - "Oh, it's another one like [Ticket no] NOV12-001" possibily easier than "Oh it's another one like elog:archive12/67142 ".  Oh, the last bit should be highlighed as a (non-existant) link here, to show my point, nice of the ticket could be as well.

On the plus side, you can arrange the ticket number to show up in the thread display, quick search by ticket number, run different ticket colours (as it were) in different logbooks (i.e. different prefixes).  Just ensure you don't archive the latest entry, as that can lead to duplication of ticket numbers.

 

 By "ticket number" are you referring to the Message ID, or is there some additional trouble ticket functionality buried away?  And... can you point me to the documentation that's "buried away under Subst <attribute> = <string>?  Thanks!

  67421   Wed Jan 9 21:07:53 2013 Reply David PilgramDavid.Pilgram@epost.org.ukQuestionLinux2.9.0-2435Re: trouble ticket systems w/ elog?

Miles Fidelman wrote:

David Pilgram wrote:

Miles Fidelman wrote:

Updating my toolbox.  Starting to use elog as, well, a logbook.  Kind of liking the short, sweet, to the point capabilities.

Which leads me to wonder if anybody has opinions on trouble ticket systems that work well with elog?

Thanks!

Miles Fidelman

 

 I use elog's built-in ticketing system, and use the auto-generated ticket number to cross-reference with other matters/documents/files.  Much of the documentation for tickets is rather buried away under Subst <attribute> = <string>.

I've not found a way to link from an entry to a set of entries in another thread by their ticket number, particularly across more than one logbook.  [This is possible via their elog entry number, and which logbook it is in].  The former would be usefil to cross-reference an incident which you identify external to the elog system - "Oh, it's another one like [Ticket no] NOV12-001" possibily easier than "Oh it's another one like elog:archive12/67142 ".  Oh, the last bit should be highlighed as a (non-existant) link here, to show my point, nice of the ticket could be as well.

On the plus side, you can arrange the ticket number to show up in the thread display, quick search by ticket number, run different ticket colours (as it were) in different logbooks (i.e. different prefixes).  Just ensure you don't archive the latest entry, as that can lead to duplication of ticket numbers.

 

 By "ticket number" are you referring to the Message ID, or is there some additional trouble ticket functionality buried away?  And... can you point me to the documentation that's "buried away under Subst <attribute> = <string>?  Thanks!

Message ID is the internal numbering of each entry.  It is the number that is used internally for generating the threads, and which you can reference with the elog:[message ID] code within an entry to cross reference the entry with that message ID.

"Ticket" is the name of an attribute.  You define the attribute "Ticket", and can preload the attribute with the format  you require(*).  In the following extract of an elog.cfg file are the relivent lines to generate tickets, show the ticket number in the thread display, search for a particular ticket, and allow it to be edited when writing an entry - there are reasons.  The attribute "Organisation" here is an example of another attribute you would enter with the initial entry, of course there will be others specific to your requirements.

Attributes = Ticket, Organisation, ...

Preset ticket = T#####

Thread display = $Ticket: $Organisation, ...

Quick filter = Ticket, ID

 

When you start an new entry, the Ticket attribute is prepopulated with a number.  The first time will be T00001, subsequently it will be one higher than the currently existing highest ticket number in the logbook.

Why might you edit the ticket number?  You may wish to go back and edit an old (complete) entry's ticket number so it has some obvious name - perhaps the solution of what proves to be a stock problem, that has become known by a pet phrase, so it can be found by searching for that phrase in the quick fillter "Ticket".  That is a more advanced use of the ticket system.

 (*) Further on the format of the ticket is in the documentation under Subst <attribute> = <string>

Sorry for multiple edits, why cannot I cross-reference an entry in this forum as I can in my local logbook?

 

  67422   Wed Jan 9 22:28:20 2013 Reply Miles Fidelmanmfidelman@meetinghouse.netQuestionLinux2.9.0-2435Re: trouble ticket systems w/ elog?

David Pilgram wrote:

Miles Fidelman wrote:

David Pilgram wrote:

Miles Fidelman wrote:

Updating my toolbox.  Starting to use elog as, well, a logbook.  Kind of liking the short, sweet, to the point capabilities.

Which leads me to wonder if anybody has opinions on trouble ticket systems that work well with elog?

Thanks!

Miles Fidelman

 

 I use elog's built-in ticketing system, and use the auto-generated ticket number to cross-reference with other matters/documents/files.  Much of the documentation for tickets is rather buried away under Subst <attribute> = <string>.

I've not found a way to link from an entry to a set of entries in another thread by their ticket number, particularly across more than one logbook.  [This is possible via their elog entry number, and which logbook it is in].  The former would be usefil to cross-reference an incident which you identify external to the elog system - "Oh, it's another one like [Ticket no] NOV12-001" possibily easier than "Oh it's another one like elog:archive12/67142 ".  Oh, the last bit should be highlighed as a (non-existant) link here, to show my point, nice of the ticket could be as well.

On the plus side, you can arrange the ticket number to show up in the thread display, quick search by ticket number, run different ticket colours (as it were) in different logbooks (i.e. different prefixes).  Just ensure you don't archive the latest entry, as that can lead to duplication of ticket numbers.

 

 By "ticket number" are you referring to the Message ID, or is there some additional trouble ticket functionality buried away?  And... can you point me to the documentation that's "buried away under Subst <attribute> = <string>?  Thanks!

Message ID is the internal numbering of each entry.  It is the number that is used internally for generating the threads, and which you can reference with the elog:[message ID] code within an entry to cross reference the entry with that message ID.

"Ticket" is the name of an attribute.  You define the attribute "Ticket", and can preload the attribute with the format  you require(*).  In the following extract of an elog.cfg file are the relivent lines to generate tickets, show the ticket number in the thread display, search for a particular ticket, and allow it to be edited when writing an entry - there are reasons.  The attribute "Organisation" here is an example of another attribute you would enter with the initial entry, of course there will be others specific to your requirements.

Attributes = Ticket, Organisation, ...

Preset ticket = T#####

Thread display = $Ticket: $Organisation, ...

Quick filter = Ticket, ID

 

When you start an new entry, the Ticket attribute is prepopulated with a number.  The first time will be T00001, subsequently it will be one higher than the currently existing highest ticket number in the logbook.

Why might you edit the ticket number?  You may wish to go back and edit an old (complete) entry's ticket number so it has some obvious name - perhaps the solution of what proves to be a stock problem, that has become known by a pet phrase, so it can be found by searching for that phrase in the quick fillter "Ticket".  That is a more advanced use of the ticket system.

 (*) Further on the format of the ticket is in the documentation under Subst <attribute> = <string>

Sorry for multiple edits, why cannot I cross-reference an entry in this forum as I can in my local logbook?

 

Thanks for the additional details!

 

  67430   Wed Feb 6 13:25:33 2013 Reply Stefan Rittstefan.ritt@psi.chQuestionLinux2.9.2-2475Re: elog's image manipulation of .png file generated from a pdf/jpg
> Hi all, 
> 
> Is it just my system or do others have this odd issue.
> 
> I have a pdf file which is 'upside-down', I attached it to an elog entry, and the .png image thumbnail was
> generated.  Now this too was upside-down, so I tried to use the left (or right) rotation buttons along the top
> of the image in elog to do a 180 degree rotation.
> The first 90 degree rotation was fine, but the second attempt just made a smaller image.  
> It happens with various pdf files generated by various software (in case).
> I also tried it with a jpg file, in that case the second attempt enlarged the image.
> 
> I could not find any way to actually invert the .png image using elog; but I was surprised that a second
> rotation ddid something different (change magnification) rather than nothing at all if it could only cope with a
> 90 degree rotation.
> 
> It's not a vital fix for me, but I have found the thumbnail (png) manipulation functions have a few rough edges,
> so when necessary I use xv or gimp on the .png file to get what I want.
> 
> Or is this just my system?

I just tried on the demo logbook:

https://midas.psi.ch/elogs/Linux+Demo/14

and it worked fine in rotating the image twice. Can you try yourself and find out if it's related to your installation if ImageMagic, or the actual image file?

/Stefan
  67432   Sat Feb 9 15:11:19 2013 Reply David PilgramDavid.Pilgram@epost.org.ukQuestionLinux2.9.2-2475Re: elog's image manipulation of .png file generated from a pdf/jpg
> > Hi all, 
> > 
> > Is it just my system or do others have this odd issue.
> > 
> > I have a pdf file which is 'upside-down', I attached it to an elog entry, and the .png image thumbnail was
> > generated.  Now this too was upside-down, so I tried to use the left (or right) rotation buttons along the top
> > of the image in elog to do a 180 degree rotation.
> > The first 90 degree rotation was fine, but the second attempt just made a smaller image.  
> > It happens with various pdf files generated by various software (in case).
> > I also tried it with a jpg file, in that case the second attempt enlarged the image.
> > 
> > I could not find any way to actually invert the .png image using elog; but I was surprised that a second
> > rotation ddid something different (change magnification) rather than nothing at all if it could only cope with a
> > 90 degree rotation.
> > 
> > It's not a vital fix for me, but I have found the thumbnail (png) manipulation functions have a few rough edges,
> > so when necessary I use xv or gimp on the .png file to get what I want.
> > 
> > Or is this just my system?
> 
> I just tried on the demo logbook:
> 
> https://midas.psi.ch/elogs/Linux+Demo/14
> 
> and it worked fine in rotating the image twice. Can you try yourself and find out if it's related to your installation if ImageMagic, or the actual image file?
> 
> /Stefan

Hi Stefan,

Well I didn't crash the server this time, and I could invert the image in the demo logbook by doing two rotations.
But, this is elog v2.9.0-2435, and I am using v2.9.2-2475.  And I remember there was a recent issue about the image manipulation at some point, so I went to the
download section to read the subversion listing to find where this occurred.  But you've changed subversion!  I couldn't find my way around it, so I not only could
I find the changefile that showed what happened for each subversion issue, but even how I could download the current (or indeed any past) subversion issue.

As far as I can recall, you made a change, I reported an issue, and you undid the change, or partially undid it.  Do you know when this was?  Could it be relivent?
ELOG V3.1.5-3fb85fa6