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  65656   Sat Nov 24 03:16:46 2007 Entry lancelance1.hayward@yahoo.comInfoWindowsELOG V2.7.Message ID and trouble ticketing system

I am trying to create a trouble ticket system however when you do a reply you get a new message ID.  I was hoping to use the message ID as a ticket number and just wanted to use the reply as an append to the orginal message id, however each reply creates a new message id. This would be a nightmare to track and if I closed the ticket I would have to close every log entry related to this.

Does anyone know how to either make the reply and appended reply (appended to the orignal message id) or how to create a field that automatically gives it a new trouble ticket number.

Has anyone configured a trouble ticket system that I could look at to get some ideas?

 

Thanks,

 

Lance

  65655   Thu Nov 22 14:16:51 2007 Reply Stefan Rittstefan.ritt@psi.chQuestionLinux2.6.1Re: large attachment seems to hang elogd?

Jacky Li wrote:
I put in the option:

Email Format = 111

Attachment still comes in to the notification instead of the link. I am using elog-2.7.0-1. Any ideas?


You will see the attachment name in the notification (see below), but the actual attachment is not contained in the email, thus making it very small.
Attachment 1: Capture.gif
Capture.gif
  65654   Wed Nov 21 14:21:08 2007 Agree Richard Stamperr.stamper@rl.ac.ukBug reportWindows2.7.0Re: Quick Filter including Subtext applied overzealously?

Stefan Ritt wrote:

Richard Stamper wrote:

When there are two or more Quick Filters available, and one of them is on the Subtext attribute, once one of the other filters has its value changed the null text for the Subtext selection criterion (namely, "-- Text  --") is used as a genuine selection criterion, thus typically preventing any entries from matching. 

This is for v2.7.0-1961 with both Mozilla 2.0.0.9 and IE 6 on Windows XP Professional SP2, and I think has appeared with this release.  You can demonstrate the behaviour on this forum: 

  • Go to http://midas.psi.ch/elogs/Forum/
  • Quick filter on dates in the "Last Month" and nothing is listed.  The URL is now http://midas.psi.ch/elogs/Forum/?last=31&Subtext=--+Text+--
  • Set the date filter back to "-- All Entries --" and the spurious subtext filter remains; the URL is now http://midas.psi.ch/elogs/Forum/?Subtext=--+Text+--
  • Delete the "-- Text --" value in the filter box and everything reappears; the URL is back to http://midas.psi.ch/elogs/Forum/

Thanks for reporting this. I fixed it in revision 1964. You can test it in this forum.

Working perfectly!  Many thanks for your usual quick response.

 

  65653   Tue Nov 20 22:27:03 2007 Reply Jacky Lizli@phys.hawaii.eduQuestionLinux2.6.1Re: large attachment seems to hang elogd?
Hi,

I put in the option:

Email Format = 111

Attachment still comes in to the notification instead of the link. I am using elog-2.7.0-1. Any ideas? Thank you.



Stefan Ritt wrote:

Konrad Klimaszewski wrote:
I don't know put it in the FAQ or something (under: "Why my posts with large attachments are submitted so slowly" Wink).


http://midas.psi.ch/elog/faq.html#18


Konrad Klimaszewski wrote:
Thanks for implementing ELCode for tables - love them Big grin


Have you tried tables in HTML form? Even better! Just switch the encoding from ELCode to HTML (starting from version 2.7.0).
  65652   Mon Nov 19 14:25:48 2007 Reply Stefan Rittstefan.ritt@psi.chQuestionWindows2.7.0Re: Quick filter - Subtext

An Thai wrote:

The default subtext "-- Text --" for quick filter is included when another attribute is selected. So that the searched category always shows 0 entrie

I cannot find this problem on your demo forum, but it is happening on my server.

My config:

Quick filter = Author, Category, SubText

 Result: Please see the screenshot attached.

It's fixed already, that's why you cannot see it on the demo server. So just download elog270-2.exe and install it.

  65651   Mon Nov 19 14:11:33 2007 Question An Thaithaithan@gmx.deQuestionWindows2.7.0Quick filter - Subtext

The default subtext "-- Text --" for quick filter is included when another attribute is selected. So that the searched category always shows 0 entrie

I cannot find this problem on your demo forum, but it is happening on my server.

My config:

Quick filter = Author, Category, SubText

 Result: Please see the screenshot attached.

Attachment 1: Subtext.PNG
Subtext.PNG
  65650   Tue Nov 13 17:59:35 2007 Agree An Thaithaithan@gmx.deInfoWindows | All2.7.0Re: New ELOG version with HTML Editor

Congratulation Stefan and Co.!

I think Elog is the first Weblog which supports this feature.

The new integrated HTML WYSIWYG editor is great. Now, my colleagues who are in finance department and don't have good IT-skill will be very happy about this feature.

Thank you for your support and effort.  

  65649   Tue Nov 13 11:04:58 2007 Reply Stefan Rittstefan.ritt@psi.chBug reportWindows2.7.0Re: Quick Filter including Subtext applied overzealously?

Richard Stamper wrote:

When there are two or more Quick Filters available, and one of them is on the Subtext attribute, once one of the other filters has its value changed the null text for the Subtext selection criterion (namely, "-- Text  --") is used as a genuine selection criterion, thus typically preventing any entries from matching. 

This is for v2.7.0-1961 with both Mozilla 2.0.0.9 and IE 6 on Windows XP Professional SP2, and I think has appeared with this release.  You can demonstrate the behaviour on this forum: 

  • Go to http://midas.psi.ch/elogs/Forum/
  • Quick filter on dates in the "Last Month" and nothing is listed.  The URL is now http://midas.psi.ch/elogs/Forum/?last=31&Subtext=--+Text+--
  • Set the date filter back to "-- All Entries --" and the spurious subtext filter remains; the URL is now http://midas.psi.ch/elogs/Forum/?Subtext=--+Text+--
  • Delete the "-- Text --" value in the filter box and everything reappears; the URL is back to http://midas.psi.ch/elogs/Forum/

Thanks for reporting this. I fixed it in revision 1964. You can test it in this forum.

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