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ID Date Icon Author Author Email Categorydown OS ELOG Version Subject
  65623   Sun Oct 21 00:17:34 2007 Reply Arno TeunisseA.teeling3@chello.nlInfoWindows2.6.5-1890Re: Quick Filter and boolean option question

Arno Teunisse wrote:
; BUG : When "Contract" is at the second position in the "Attributes".
; We See in the "Quick Filter" a pulldown showing "Serienummer" with only "0" or "1" ,
; this is NOT what i want or is expected !!!
[WRONG]
Attributes = Server , Contract , ContractID, Serienummer,Locatie , Category , TEST4
Options Category = Server, Printer , Disk, Router
; Please notice that the boolean attribute is at the second position in the attributes <list>,
;this is a bug, otherwise the "Quick Filter" gets it wrong. So Boolean attributes must always
;be the last item when defining the Attributes
Options Contract = boolean
Quick Filter = Server , Serienummer , Category

; This is OK : Just moving the "Contract" to the end of the "Attributes"
; Now the "Quick Filter" is a normal entrie field and not a pulldown.
; So , now i can enter a Serialnumber. This is what i want and is expected.
[OK]
Attributes = Server , ContractID, Serienummer,Locatie , Category , TEST4 , Contract
Options Category = Server, Printer , Disk, Router
; Please notice that the boolean attribute is the last in the attributes <list>, this is a bug, otherwise the "Quick Filter" gets it wrong. So Boolean attributes must always be the last item when defining the Attributes
Options Contract = boolean
Quick Filter = Server , Serienummer , Category

Just switch between "wrong" and "OK" to see the "quick filter" changes.



Arno Teunisse wrote:

Hello again

Maybe it's not nice to begin with "BUG:" but i was in a hurry. Sorry for that.

Because I did not get an answer i think i must ask it in an other way : De [WRONG] and [OK] configurations are identical except for the order in which the Attributes appear. This causes the "Quick Filter" problem, as you can see when changing between the [Wrong] and [OK] tabs.

Am I missing some config setting or i am lost here ?

By the way : I see you are running version 2.6.5-1937. Is there a windows version of that too ?

with kind regards
  65624   Sun Oct 21 12:21:09 2007 Reply Stefan Rittstefan.ritt@psi.chInfoWindows2.6.5-1890Re: Quick Filter and boolean option question

Arno Teunisse wrote:
Because I did not get an answer i think i must ask it in an other way


The reason you did not get an answer was not that you asked the wrong way, but simply that I'm pretty busy these days. So just be patient, I won't forget you. And sending several support requests certainly does not help you Wink
  65626   Sun Oct 21 22:51:07 2007 Reply Arno TeunisseA.teeling3@chello.nlInfoWindows2.6.5-1890Re: Quick Filter and boolean option question
Thanks Stefan , i'll wait. Sorry.



Stefan Ritt wrote:

Arno Teunisse wrote:
Because I did not get an answer i think i must ask it in an other way


The reason you did not get an answer was not that you asked the wrong way, but simply that I'm pretty busy these days. So just be patient, I won't forget you. And sending several support requests certainly does not help you Wink
  65628   Mon Oct 22 17:27:45 2007 Reply Stefan Rittstefan.ritt@psi.chInfoWindows2.6.5-1890Re: Quick Filter and boolean option question

Arno Teunisse wrote:
When "Contract" is at the second position in the "Attributes".
We See in the "Quick Filter" a pulldown showing "Serial Number" with only "0" or "1" ,
this is NOT what i want or is expected !!!


Yes, this is indeed a bug. I fixed it in SVN revision 1940. There will be soon a new release containing this fix.
  65638   Fri Oct 26 14:00:48 2007 Idea Stefan Rittstefan.ritt@psi.chInfoAll2.7.0New ELOG version with HTML Editor

I'm pleased to announce the release of ELOG version 2.7.0 which contains the HTML editor FCKeditor. This allows the formatting of ELOG entries just as one is used from a word processor. I tried to make all functionality working as one is used from the ELCode system (like replies quote the original text in a yellow text box), but I'm not sure if I covered everything. So if you experience problems with the new editor, please report it and I will try to fix it. Anyhow it is always possible to switch back to the old ELCode encoding.

One warning for site administrators: Since it is possible to enter HTML code directly into a web page, one risks a XSS vulnerability. If someone knows how to protect the FCKeditor against submission of JavaScript, please let me know and I will add it. If this is an issue, you can turn off HTML encoding completely for public ELOG sites with allowed encoding = 3 in elogd.cfg.

Finally I would like to give credits to An Thai who proposed this editor.

 

  65650   Tue Nov 13 17:59:35 2007 Agree An Thaithaithan@gmx.deInfoWindows | All2.7.0Re: New ELOG version with HTML Editor

Congratulation Stefan and Co.!

I think Elog is the first Weblog which supports this feature.

The new integrated HTML WYSIWYG editor is great. Now, my colleagues who are in finance department and don't have good IT-skill will be very happy about this feature.

Thank you for your support and effort.  

  65656   Sat Nov 24 03:16:46 2007 Entry lancelance1.hayward@yahoo.comInfoWindowsELOG V2.7.Message ID and trouble ticketing system

I am trying to create a trouble ticket system however when you do a reply you get a new message ID.  I was hoping to use the message ID as a ticket number and just wanted to use the reply as an append to the orginal message id, however each reply creates a new message id. This would be a nightmare to track and if I closed the ticket I would have to close every log entry related to this.

Does anyone know how to either make the reply and appended reply (appended to the orignal message id) or how to create a field that automatically gives it a new trouble ticket number.

Has anyone configured a trouble ticket system that I could look at to get some ideas?

 

Thanks,

 

Lance

  65657   Mon Nov 26 14:33:59 2007 Reply Stefan Rittstefan.ritt@psi.chInfoWindowsELOG V2.7.Re: Message ID and trouble ticketing system

lance wrote:

I am trying to create a trouble ticket system however when you do a reply you get a new message ID.  I was hoping to use the message ID as a ticket number and just wanted to use the reply as an append to the orginal message id, however each reply creates a new message id. This would be a nightmare to track and if I closed the ticket I would have to close every log entry related to this.

Does anyone know how to either make the reply and appended reply (appended to the orignal message id) or how to create a field that automatically gives it a new trouble ticket number.

Has anyone configured a trouble ticket system that I could look at to get some ideas?

First of all, ELOG has been designed having shift logbooks in mind, so it probably will never be a perfect trouble ticket system. Nevertheless, there are some options which can help in that respect:

  • Use attributes Ticket and Status
  • Preset Ticket with a running ticket number via

    Preset ticket = TCK-#####

    This will increment the 5-digit ticket number whenever you create a new ticket, but will not update it when you do a reply

  • Use Status to determine the status of the whole trouble ticket chain (initial entry plus replies)

    Options Status = open, closed
    Preset Status = open

  • Once a ticked chain is closed, do the following:

    • Go to the threaded list display
    • Click on Select
    • Select the trouble ticket chain
    • Click on Edit
    • Now change Status from "Open" to "Closed"
    This will then modify the Status of the whole chain from "Open" to "Closed"
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