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Author Email |
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ELOG Version |
Subject |
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66775
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Fri Mar 19 20:26:44 2010 |
 | David Spindler | dsspindler@gmail.com | Question | Windows | 2.7.7 | Re: Fail to connect to SMTP server on WinXP but works on Win2K |
| David Spindler wrote: |
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| David Spindler wrote: |
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| soren poulsen wrote: |
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| David Spindler wrote: |
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| David Spindler wrote: |
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| soren poulsen wrote: |
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| David Spindler wrote: |
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| David Spindler wrote: |
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| Stefan Ritt wrote: |
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| David Spindler wrote: |
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| David Spindler wrote: |
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Fantastic. I forgot the icon and when I resent nothing was left. 
Here goes again!
I have been running Elog for years on a Win2K machine with no email problems. I have been forced to move it to a WinXP machine and I always get this message under WinXP: "Error sending Email via "netsvr10.prod.company.com": Cannot connect to server"
I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.
Here is an entry from the elog.log file when it worked under Win2K:
28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} NEW entry #0
28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} Email from <christophermeyer@fedex.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
28-Oct-2009 18:28:42 [609144@199.82.127.9] {Generals} 220 netsvr10.prod.company.com -- Server ESMTP (Sun Java(tm) System Messaging Server 6.3-8.01 (built Dec 16 2008; 32bit))
Here is an entry from today's elog.log under WinXP that does not work.
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} NEW entry #0
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} READ entry #1612
We use an SMTP server without authentication.
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I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.
06-Mar-2010 10:31:43 [117361@199.81.166.149] {Gbld} READ entry #1691
06-Mar-2010 10:39:10 [117361@199.81.166.149] {Gbld} NEW entry #0
06-Mar-2010 10:39:11 [117361@199.81.166.149] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
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The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering
telnet smtp.mail.company.com 25
if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.
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I have tried setting up a VM (VMWare) with W2K and testing it out on both a W2K and WXP host. In both cases the Elog successfully sends emails. I don't know if this helps, or not.
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The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering
telnet smtp.mail.company.com 25
if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.
My apologies. I just realized that my first answer to you was lost. I turned the firewall completely off with no luck. I also tried the telnet and it worked. So, it does not appear to be the firewall. I tried the VM's afterwards. Another puzzle is that the Win2K VM works on a WinXP host. It seems like it is only the WinXP elog that fails. I have tried to obtain some our company's IT help with no luck.
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Just an idea: could you try specifying an IP address for your SMTP server instead of smtp.mail.company.com ?
I would also try to make a manual SMTP session to see if that works.
Otherwise, next step would be to create a VM installed with Wireshark to record the network traffic that ELOG generates when it makes the SMTP connection.
Soren
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Thanks, I will give it a try.
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I cannot send an email from elog using an IP address.
I can send an email manually through SMTP.
I will have to locate a copy of wireshark and set up a VM. I cannot access any site that has it from here.
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We will get there. What is the output of "ipconfig /all" of the Win2K and WinXP machines respectively ?
Maxbe the DNS suffix is missing on XP ?
Soren
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Here are the IPCONFIG /ALL pastes:
#1>>>WinXP not running VM:
ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : AOC-117361-W1
Primary Dns Suffix . . . . . . . : corp.ds.companyname.com
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : corp.ds.companyname.com
ds.companyname.com
companyname.com
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
roller
Physical Address. . . . . . . . . : 00-11-43-18-D3-7B
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : ##9.81.166.149
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : ##9.81.166.1
DNS Servers . . . . . . . . . . . : ##9.81.11.53
##9.81.7.54
************************************************************************
#2>>>VM Win2K fail to send emails:
ipconfig /All
Windows 2000 IP Configuration
Host Name . . . . . . . . . . . . : jc_vm_w2k
Primary DNS Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : corp.ds.companyname.com
Ethernet adapter Local Area Connection 2:
Connection-specific DNS Suffix . : corp.ds.companyname.com
Description . . . . . . . . . . . : VMware Accelerated AMD PCNet Adapter
Physical Address. . . . . . . . . : 00-0C-29-28-24-8F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : ##9.81.163.127
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : ##9.81.163.1
DHCP Server . . . . . . . . . . . : ##6.18.71.214
DNS Servers . . . . . . . . . . . : ##9.81.10.150
##6.18.71.3
##9.82.243.70
Lease Obtained. . . . . . . . . . : Friday, March 19, 2010 8:24:21 AM
Lease Expires . . . . . . . . . . : Friday, March 19, 2010 12:24:21 PM
*************************************************************************
#3>>>VM Win2K with successful emails:
C:\>ipconfig /all
Windows 2000 IP Configuration
Host Name . . . . . . . . . . . . : win2k-vm
Primary DNS Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : corp.ds.companyname.com
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : corp.ds.companyname.com
Description . . . . . . . . . . . : VMware Accelerated AMD PCNet Adapter
Physical Address. . . . . . . . . : 00-0C-29-1A-40-F3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : ##9.81.163.127
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : ##9.81.163.1
DHCP Server . . . . . . . . . . . : ##6.18.71.214
DNS Servers . . . . . . . . . . . : ##9.81.10.150
##6.18.71.3
##9.82.243.70
Lease Obtained. . . . . . . . . . : Friday, March 19, 2010 8:32:26 AM
Lease Expires . . . . . . . . . . : Friday, March 19, 2010 12:32:26 PM
#1 was the output from the WinXP PC running Elog with no successful emails.
#2 was the output from the Win2K VM running on the #1 PC, also with no successful emails.
#3 was the output from another Win2K VM running on the #1 PC that successfully emails.
The difference between the 2 VM's is that #2 has the latest VMWare tools installed and #3 does not. This is running under VMWare Player 3.
The DNS suffix is present on the host PC but neither of the VM's, yet one of the VM's works.
BTW, thanks for your time in examining this issue. 
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BINGO!!
I found the trouble. I assumed it was WinXP but I did not notice that the Win2K PCs I used hadSymantec Corporate AV while the WinXP PCs had McAfee AV. McAfee was the culprit.
Thanks very much for all of your help!!!
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A little more info in case anybody else runs into this. McAfee defaults to blocking mass mailing worms, or at least our IT department has it doing so. Turn this off and the email from Elog works. |
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1155
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Sat May 21 15:05:23 2005 |
 | David Spindler | dsspindler@earthlink.net | Bug report | Windows | 2.6.0-beta | Incorrect Display | I hope this is the correct place for an apparent bug report. The display is incorrect except when displaying a particular entry. I just downloaded 2.6.0-beta thinking I was getting 2.5.9. Nice surprise. The elcode (bbcode? ) is a great idea, but the display, when showing the main screen of a logbook does not have the correct fields showing in the correct places. I will attach two screen captures for illustraton. Never mind, I guess not. It is not letting me upload the screen captures. On the main screen, for example, my field contents for "Route" appear in the "Text" field. But when on the specific entry screen, these field contents are in the correct field. I will be glad to eamil the screen captures, if anyone wants.
I am running Firefox 1.0.3 (same results with IE 6, BTW), on a WinXP OS (sorry fellows, but I am still in process of learning Linux, so I have not tried this version of elog on it, yet), on a Gateway 2.2 GHZ, 1 GB RAM PC.
BTW, I love elog and have it running at work. It is being used extensively. |
| Attachment 1: capture-firefox-1.03.JPG
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1156
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Sat May 21 15:23:08 2005 |
| David Spindler | dsspindler@earthlink.net | Bug report | Windows | 2.6.0-beta | Re: Incorrect Display |
| David Spindler wrote: | I hope this is the correct place for an apparent bug report. The display is incorrect except when displaying a particular entry. I just downloaded 2.6.0-beta thinking I was getting 2.5.9. Nice surprise. The elcode (bbcode? ) is a great idea, but the display, when showing the main screen of a logbook does not have the correct fields showing in the correct places. I will attach two screen captures for illustraton. Never mind, I guess not. It is not letting me upload the screen captures. On the main screen, for example, my field contents for "Route" appear in the "Text" field. But when on the specific entry screen, these field contents are in the correct field. I will be glad to eamil the screen captures, if anyone wants.
I am running Firefox 1.0.3 (same results with IE 6, BTW), on a WinXP OS (sorry fellows, but I am still in process of learning Linux, so I have not tried this version of elog on it, yet), on a Gateway 2.2 GHZ, 1 GB RAM PC.
BTW, I love elog and have it running at work. It is being used extensively. |
I guess it did upload. Here is the other screen capture.
BTW, I received the following message upon submitting my last post:
| Quote: | | "Error sending Email via "mailsend.psi.ch": malformed address: <>" |
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| Attachment 1: capture-firefox-1.03-log-entry.JPG
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1157
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Mon May 23 17:47:24 2005 |
| David Spindler | dsspindler@earthlink.net | Bug report | Windows | 2.6.0-beta | Re: Incorrect Display | Never mind. I figured it out. I used two fields (date and time) that are automatically placed in elog. It messed up the spacing, altough what was puzzling was that it displayed correctly on the entry itself, but not the list. Anyway, I renamed the date and time to another name and it is ok.
Thanks, anyway. Keep up the good work.
| David Spindler wrote: |
| David Spindler wrote: | I hope this is the correct place for an apparent bug report. The display is incorrect except when displaying a particular entry. I just downloaded 2.6.0-beta thinking I was getting 2.5.9. Nice surprise. The elcode (bbcode? ) is a great idea, but the display, when showing the main screen of a logbook does not have the correct fields showing in the correct places. I will attach two screen captures for illustraton. Never mind, I guess not. It is not letting me upload the screen captures. On the main screen, for example, my field contents for "Route" appear in the "Text" field. But when on the specific entry screen, these field contents are in the correct field. I will be glad to eamil the screen captures, if anyone wants.
I am running Firefox 1.0.3 (same results with IE 6, BTW), on a WinXP OS (sorry fellows, but I am still in process of learning Linux, so I have not tried this version of elog on it, yet), on a Gateway 2.2 GHZ, 1 GB RAM PC.
BTW, I love elog and have it running at work. It is being used extensively. |
I guess it did upload. Here is the other screen capture.
BTW, I received the following message upon submitting my last post:
| Quote: | | "Error sending Email via "mailsend.psi.ch": malformed address: <>" |
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1423
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Tue Oct 4 19:40:27 2005 |
 | David Spindler | dsspindler@earthlink.net | Question | Windows | 2.5.7 | Re: Can't use the command-line client | I have a similar problem. I am using Windows version, and whenever I use the elog client to send entry, it will not take with MOptions set. I usually have 2 attributes required (both MOptions), and I get the message that it is missing a required attribute. When I use ROptions, or Options, it works fine. Is there a problem with MOptions, or am I perhaps using a badly formatted commandline?
Commandline as follows: C:\elog>elog -h IP_ADR -p 80 -l gbld -u username password -a Type=Other -a Operator=SCADA -a Category=Controls -a Subject=Alarm "Please ignore."
Type and Category are required and MOptions.
Below is the pertinent part of the config file:
;***** Attribute Section
Attributes = Log Date, Operator, Type, Category, Engine, Work Order #, EPN, Fuel Tank 1 (A&B), Fuel Tank 2 (C&D), Engine Hours Stop, Engine Hours Start, Email To, Subject
Comment EPN = (Equipment Piece Number)
Comment Fuel Tank 1 (A&B) = (West)
Comment Fuel Tank 2 (C&D) = (East)
MOptions Type = Alarm, Trouble, ESP, Haz. Wx.,Problem, PM, Routine, Load Test, Other
MOptions Category = Engine, Generator, Controls, Fuel, Oil, HV Switchgear, MLG&W, Other
Options Engine = All, 1A, 2A, 3A, 4A, 5A, 1B, 2B, 3B, 4B, 5B, 1C, 2C, 3C, 4C, 5C, 1D, 2D, 3D, 4D, 5D, A Bus, B Bus, C Bus, D Bus, A&B Busses, C&D Busses, West Gen (001), East Gen (002)
Required Attributes = Type, Category, Subject
If time permits, I would appreciate any help possible.
BTW, I like the additional elcode. |
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1424
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Tue Oct 4 20:24:26 2005 |
| David Spindler | dsspindler@earthlink.net | Question | Windows | 2.5.7 | Re: Can't use the command-line client | | I just noticed in the changelog that my apparent problem with MOptions may have been fixed. I will try a newer version and see if it works. |
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1425
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Tue Oct 4 20:33:05 2005 |
| David Spindler | dsspindler@earthlink.net | Question | Windows | 2.5.7 | Re: Can't use the command-line client |
| David Spindler wrote: | | I just noticed in the changelog that my apparent problem with MOptions may have been fixed. I will try a newer version and see if it works. |
It did.
Keep up the good work. |
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1918
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Tue Aug 29 15:28:51 2006 |
| David Spindler | dsspindler@earthlink.net | Question | Windows | 2.6.2-1699 | Email substitution quit working | I have recently upgraded from the 2.6.0-beta (I believe) to 2.6.2-1699. I just found out that on the day I upgraded, email substitution has stopped working. I have checked the discussion area and all the documentation and do not see any clues. The debug_log.txt file shows that the emails are being processed, but the fields are not being substituted correctly.
Thanks, in advance for any help,
David
*********************************************
;***** EMAIL SECTION:
Email All = 494475@emc.work.com, 494476@emc.work.com, $user_email, $Emp#@emc.work.com
Use Email Subject = Facility Maintenance Vehicle Elog Entry
Use Email From = facmx_vehicle_elog@work.com
Use Email Heading = "A new entry has been made on the AOC Vehicle Elogbook. Do NOT reply to this email."
;Set default encoding to 1 for plain text. Elcode and html not usable for EMC2 email. 0 = elcode, 2 = html
Default encoding = 1
MOptions Email To = Aoc Managers, AOC, CTC, WHQ, WTC, Offsite, Facility Management, All
Email "Email To" All = aoc-techs@emc.work.com, ctc-mech@emc.work.com, whq-techs@emc.work.com, wtc-tech@emc.work.com, rttechs@emc.work.com, rtffmteam@emc.work.com
Email "Email To" Aoc Managers= aoc-managers@emc.work.com
Email "Email To" "AOC" = aoc-techs@emc.work.com
Email "Email To" "CTC" = ctc-mech@emc.work.com
;***** EMAIL SECTION:
Email All = 494475@emc.work.com, 494476@emc.work.com, $user_email, $Emp#@emc.work.com
Use Email Subject = Facility Maintenance Vehicle Elog Entry
Use Email From = facmx_vehicle_elog@work.com
Use Email Heading = "A new entry has been made on the AOC Vehicle Elogbook. Do NOT reply to this email."
;Set default encoding to 1 for plain text. Elcode and html not usable for EMC2 email. 0 = elcode, 2 = html
Default encoding = 1
MOptions Email To = Aoc Managers, AOC, CTC, WHQ, WTC, Offsite, Facility Management, All
Email "Email To" All = aoc-techs@emc.work.com, ctc-mech@emc.work.com, whq-techs@emc.work.com, wtc-tech@emc.work.com, rttechs@emc.work.com, rtffmteam@emc.work.com
Email "Email To" Aoc Managers= aoc-managers@emc.workcom
Email "Email To" "AOC" = aoc-techs@emc.work.com
Email "Email To" "CTC" = ctc-mech@emc.work.com |
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