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ID Date Icon Author Author Email Category OSdown ELOG Version Subject
  65651   Mon Nov 19 14:11:33 2007 Question An Thaithaithan@gmx.deQuestionWindows2.7.0Quick filter - Subtext

The default subtext "-- Text --" for quick filter is included when another attribute is selected. So that the searched category always shows 0 entrie

I cannot find this problem on your demo forum, but it is happening on my server.

My config:

Quick filter = Author, Category, SubText

 Result: Please see the screenshot attached.

Attachment 1: Subtext.PNG
Subtext.PNG
  65652   Mon Nov 19 14:25:48 2007 Reply Stefan Rittstefan.ritt@psi.chQuestionWindows2.7.0Re: Quick filter - Subtext

An Thai wrote:

The default subtext "-- Text --" for quick filter is included when another attribute is selected. So that the searched category always shows 0 entrie

I cannot find this problem on your demo forum, but it is happening on my server.

My config:

Quick filter = Author, Category, SubText

 Result: Please see the screenshot attached.

It's fixed already, that's why you cannot see it on the demo server. So just download elog270-2.exe and install it.

  65654   Wed Nov 21 14:21:08 2007 Agree Richard Stamperr.stamper@rl.ac.ukBug reportWindows2.7.0Re: Quick Filter including Subtext applied overzealously?

Stefan Ritt wrote:

Richard Stamper wrote:

When there are two or more Quick Filters available, and one of them is on the Subtext attribute, once one of the other filters has its value changed the null text for the Subtext selection criterion (namely, "-- Text  --") is used as a genuine selection criterion, thus typically preventing any entries from matching. 

This is for v2.7.0-1961 with both Mozilla 2.0.0.9 and IE 6 on Windows XP Professional SP2, and I think has appeared with this release.  You can demonstrate the behaviour on this forum: 

  • Go to http://midas.psi.ch/elogs/Forum/
  • Quick filter on dates in the "Last Month" and nothing is listed.  The URL is now http://midas.psi.ch/elogs/Forum/?last=31&Subtext=--+Text+--
  • Set the date filter back to "-- All Entries --" and the spurious subtext filter remains; the URL is now http://midas.psi.ch/elogs/Forum/?Subtext=--+Text+--
  • Delete the "-- Text --" value in the filter box and everything reappears; the URL is back to http://midas.psi.ch/elogs/Forum/

Thanks for reporting this. I fixed it in revision 1964. You can test it in this forum.

Working perfectly!  Many thanks for your usual quick response.

 

  65656   Sat Nov 24 03:16:46 2007 Entry lancelance1.hayward@yahoo.comInfoWindowsELOG V2.7.Message ID and trouble ticketing system

I am trying to create a trouble ticket system however when you do a reply you get a new message ID.  I was hoping to use the message ID as a ticket number and just wanted to use the reply as an append to the orginal message id, however each reply creates a new message id. This would be a nightmare to track and if I closed the ticket I would have to close every log entry related to this.

Does anyone know how to either make the reply and appended reply (appended to the orignal message id) or how to create a field that automatically gives it a new trouble ticket number.

Has anyone configured a trouble ticket system that I could look at to get some ideas?

 

Thanks,

 

Lance

  65657   Mon Nov 26 14:33:59 2007 Reply Stefan Rittstefan.ritt@psi.chInfoWindowsELOG V2.7.Re: Message ID and trouble ticketing system

lance wrote:

I am trying to create a trouble ticket system however when you do a reply you get a new message ID.  I was hoping to use the message ID as a ticket number and just wanted to use the reply as an append to the orginal message id, however each reply creates a new message id. This would be a nightmare to track and if I closed the ticket I would have to close every log entry related to this.

Does anyone know how to either make the reply and appended reply (appended to the orignal message id) or how to create a field that automatically gives it a new trouble ticket number.

Has anyone configured a trouble ticket system that I could look at to get some ideas?

First of all, ELOG has been designed having shift logbooks in mind, so it probably will never be a perfect trouble ticket system. Nevertheless, there are some options which can help in that respect:

  • Use attributes Ticket and Status
  • Preset Ticket with a running ticket number via

    Preset ticket = TCK-#####

    This will increment the 5-digit ticket number whenever you create a new ticket, but will not update it when you do a reply

  • Use Status to determine the status of the whole trouble ticket chain (initial entry plus replies)

    Options Status = open, closed
    Preset Status = open

  • Once a ticked chain is closed, do the following:

    • Go to the threaded list display
    • Click on Select
    • Select the trouble ticket chain
    • Click on Edit
    • Now change Status from "Open" to "Closed"
    This will then modify the Status of the whole chain from "Open" to "Closed"
  65658   Mon Nov 26 16:58:26 2007 Reply lancelance1.hayward@yahoo.comInfoWindowsELOG V2.7.Re: Message ID and trouble ticketing system

Stefan Ritt wrote:

lance wrote:

I am trying to create a trouble ticket system however when you do a reply you get a new message ID.  I was hoping to use the message ID as a ticket number and just wanted to use the reply as an append to the orginal message id, however each reply creates a new message id. This would be a nightmare to track and if I closed the ticket I would have to close every log entry related to this.

Does anyone know how to either make the reply and appended reply (appended to the orignal message id) or how to create a field that automatically gives it a new trouble ticket number.

Has anyone configured a trouble ticket system that I could look at to get some ideas?

First of all, ELOG has been designed having shift logbooks in mind, so it probably will never be a perfect trouble ticket system. Nevertheless, there are some options which can help in that respect:

  • Use attributes Ticket and Status
  • Preset Ticket with a running ticket number via

    Preset ticket = TCK-#####

    This will increment the 5-digit ticket number whenever you create a new ticket, but will not update it when you do a reply

  • Use Status to determine the status of the whole trouble ticket chain (initial entry plus replies)

    Options Status = open, closed
    Preset Status = open

  • Once a ticked chain is closed, do the following:

    • Go to the threaded list display
    • Click on Select
    • Select the trouble ticket chain
    • Click on Edit
    • Now change Status from "Open" to "Closed"
    This will then modify the Status of the whole chain from "Open" to "Closed"

Stefan,

Thanks for this, I had already implemented the Preset Ticket Nr = TT-##### but I didnt use the threaded and Select to close the ticket, very nice tip thanks. I think this program can be have several uses, and working very well. The trouble ticketing will work for us.

Once again thanks for the very speedy support.

Lance

  65659   Wed Nov 28 19:53:05 2007 Entry Uweuweho@web.deQuestionWindowsV2.7.0-196Summary view - Umlauts

Hello,

when using the summary view, the text field displays umlauts as HTML-charachters, for e. g. diesbezüglich. 
Is there a chance that also this view displays umlauts as ä, ü, ö?

Thank you!

Uwe

 

  65662   Thu Nov 29 15:04:49 2007 Reply Stefan Rittstefan.ritt@psi.chQuestionWindowsV2.7.0-196Re: Summary view - Umlauts

Uwe wrote:

Hello,

when using the summary view, the text field displays umlauts as HTML-charachters, for e. g. diesbezüglich. 
Is there a chance that also this view displays umlauts as ä, ü, ö?

Thank you!

Uwe

I fixed this in svn revision #1971. The fix will be contained in the next release. You can test it already in the demo logbook.

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