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Mon Dec 7 21:25:23 2009

Re: 2.7.6 and 2.7.7 crash upon opening logbook that runs on 2.7.5

David Spindler wrote:

Stefan Ritt wrote:

David Spindler wrote:

I upgraded 2.7.5 rev 2175 to 2.7.7 rev 2246 last Thursday. I tested it with several logbooks with no problems. However I received a rep[ort today that it was down. I discovered whenever I tried to open a logbook entitled "Equipment Reservation" in the folder "EquipmentReservations" Elog would crash. I checked the elog.log file with no entries in it other than showing when it was restarted. I backed up to 2.7.5 and had no porblems with the same logbook. I repeated the upgrade to 2.7.7 with the crash problem returning. I am now back on 2.7.5 with no problems.

I just decided to try 2.7.6 rev 2239 and had the same results as 2.7.7.

This is running under Win2K with SP4 as an automatic service on port 80.

I am also running Elog V2.7.4-2118 on a different port (8080) simultaneously with no problems.

If you wish I will send the elog.cfg file. Anything else I can do to help, please let me know.

I need to reproduce your problem. Therefore I need the configuration and the xxxxxxa.log file containing the offending entries. You can strip it down to the minimum needed to do the crash.

In the process of trying to reduce it to a minimum I discovered that the entry that appears to be causing the crash is this:

Sorry for the delay.

1: The offending log file.

I know it looks like I am totally inept. I apologize. Obviously I was in a hurry the last couple of posts.

Ok, let's try this again.

The offending log file:

66652

Thu Dec 10 18:12:19 2009

Re: 2.7.6 and 2.7.7 crash upon opening logbook that runs on 2.7.5

David Spindler wrote:

Stefan Ritt wrote:

David Spindler wrote:

I just decided to try 2.7.6 rev 2239 and had the same results as 2.7.7.

This is running under Win2K with SP4 as an automatic service on port 80.

I am also running Elog V2.7.4-2118 on a different port (8080) simultaneously with no problems.

If you wish I will send the elog.cfg file. Anything else I can do to help, please let me know.

I need to reproduce your problem. Therefore I need the configuration and the xxxxxxa.log file containing the offending entries. You can strip it down to the minimum needed to do the crash.

In the process of trying to reduce it to a minimum I discovered that the entry that appears to be causing the crash is this:

Sorry for the delay.

1: The offending log file.

I know it looks like I am totally inept. I apologize. Obviously I was in a hurry the last couple of posts.

Ok, let's try this again.

The offending log file:

Ok, I am now assuming the offending log file has been removed. Correct?

66730

Sat Mar 6 19:59:58 2010

Fail to connect to SMTP server on WinXP but works on Win2K

66731

Sat Mar 6 20:06:24 2010

Re: Fail to connect to SMTP server on WinXP but works on Win2K

Fantastic. I forgot the icon and when I resent nothing was left.

Here goes again!

I have been running Elog for years on a Win2K machine with no email problems. I have been forced to move it to a WinXP machine and I always get this message under WinXP: "Error sending Email via "netsvr10.prod.company.com": Cannot connect to server"

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

Here is an entry from the elog.log file when it worked under Win2K:

28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} NEW entry #0
28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} Email from <christophermeyer@fedex.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
28-Oct-2009 18:28:42 [609144@199.82.127.9] {Generals} 220 netsvr10.prod.company.com -- Server ESMTP (Sun Java(tm) System Messaging Server 6.3-8.01 (built Dec 16 2008; 32bit))

Here is an entry from today's elog.log under WinXP that does not work.

06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} NEW entry #0
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} READ entry #1612

We use an SMTP server without authentication.

66732

Sat Mar 6 20:16:52 2010

Re: Fail to connect to SMTP server on WinXP but works on Win2K

David Spindler wrote:

Fantastic. I forgot the icon and when I resent nothing was left.

Here goes again!

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

Here is an entry from the elog.log file when it worked under Win2K:

Here is an entry from today's elog.log under WinXP that does not work.

06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} NEW entry #0
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} READ entry #1612

We use an SMTP server without authentication.

I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

06-Mar-2010 10:31:43 [117361@199.81.166.149] {Gbld} READ entry #1691
06-Mar-2010 10:39:10 [117361@199.81.166.149] {Gbld} NEW entry #0
06-Mar-2010 10:39:11 [117361@199.81.166.149] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com

66757

Fri Mar 12 19:30:53 2010

Re: Fail to connect to SMTP server on WinXP but works on Win2K

Stefan Ritt wrote:

David Spindler wrote:

Fantastic. I forgot the icon and when I resent nothing was left.

Here goes again!

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

Here is an entry from the elog.log file when it worked under Win2K:

Here is an entry from today's elog.log under WinXP that does not work.

We use an SMTP server without authentication.

I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

I have tried setting up a VM (VMWare) with W2K and testing it out on both a W2K and WXP host. In both cases the Elog successfully sends emails. I don't know if this helps, or not.

66768

Wed Mar 17 21:34:53 2010

Re: Fail to connect to SMTP server on WinXP but works on Win2K

David Spindler wrote:

Stefan Ritt wrote:

David Spindler wrote:

Fantastic. I forgot the icon and when I resent nothing was left.

Here goes again!

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

Here is an entry from the elog.log file when it worked under Win2K:

Here is an entry from today's elog.log under WinXP that does not work.

We use an SMTP server without authentication.

I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

I have tried setting up a VM (VMWare) with W2K and testing it out on both a W2K and WXP host. In both cases the Elog successfully sends emails. I don't know if this helps, or not.

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

My apologies. I just realized that my first answer to you was lost. I turned the firewall completely off with no luck. I also tried the telnet and it worked. So, it does not appear to be the firewall. I tried the VM's afterwards. Another puzzle is that the Win2K VM works on a WinXP host. It seems like it is only the WinXP elog that fails. I have tried to obtain some our company's IT help with no luck.

66770

Thu Mar 18 20:08:03 2010

Re: Fail to connect to SMTP server on WinXP but works on Win2K

soren poulsen wrote:

David Spindler wrote:

Stefan Ritt wrote:

David Spindler wrote:

Fantastic. I forgot the icon and when I resent nothing was left.

Here goes again!

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

Here is an entry from the elog.log file when it worked under Win2K:

Here is an entry from today's elog.log under WinXP that does not work.

We use an SMTP server without authentication.

I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

I have tried setting up a VM (VMWare) with W2K and testing it out on both a W2K and WXP host. In both cases the Elog successfully sends emails. I don't know if this helps, or not.

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

Just an idea: could you try specifying an IP address for your SMTP server instead of smtp.mail.company.com ?

I would also try to make a manual SMTP session to see if that works.

Otherwise, next step would be to create a VM installed with Wireshark to record the network traffic that ELOG generates when it makes the SMTP connection.

Soren

Thanks, I will give it a try.

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