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Re: Fail to connect to SMTP server on WinXP but works on Win2K, posted by David Spindler on Fri Mar 12 19:30:53 2010

Stefan Ritt wrote:

David Spindler wrote:

Fantastic. I forgot the icon and when I resent nothing was left.

Here goes again!

I have been running Elog for years on a Win2K machine with no email problems. I have been forced to move it to a WinXP machine and I always get this message under WinXP: "Error sending Email via "netsvr10.prod.company.com": Cannot connect to server"

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

Here is an entry from the elog.log file when it worked under Win2K:

28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} NEW entry #0
28-Oct-2009 18:28:38 [609144@199.82.127.9] {Generals} Email from <christophermeyer@fedex.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
28-Oct-2009 18:28:42 [609144@199.82.127.9] {Generals} 220 netsvr10.prod.company.com -- Server ESMTP (Sun Java(tm) System Messaging Server 6.3-8.01 (built Dec 16 2008; 32bit))

Here is an entry from today's elog.log under WinXP that does not work.

06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} NEW entry #0
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com
06-Mar-2010 11:48:23 [117361@127.0.0.1] {Gbld} READ entry #1612

We use an SMTP server without authentication.

I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

06-Mar-2010 10:31:43 [117361@199.81.166.149] {Gbld} READ entry #1691
06-Mar-2010 10:39:10 [117361@199.81.166.149] {Gbld} NEW entry #0
06-Mar-2010 10:39:11 [117361@199.81.166.149] {Gbld} Email from <david.spindler@company.com> to david.spindler@company.com, SMTP host smtp.mail.company.com

The only idea I have is that your Windows firewall prevents outgoing network traffic on port 25 (SMTP). You should put an exception into the firewall rule. You can try that by opening a DOS box and entering

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

I have tried setting up a VM (VMWare) with W2K and testing it out on both a W2K and WXP host. In both cases the Elog successfully sends emails. I don't know if this helps, or not.

Invalid URL for groups beneath top groups in overview page, posted by Bertram Metz on Mon Mar 15 09:29:11 2010

Hi,

I'm trying to implement top groups and started with the sample configuration shown in the 'Syntax of elogd.cfg' chapter of the documentation. But now I'm facing a problem with the links in the logbook selection page.

Here's my group configuration:

Group Linux PCs = Red Hat, Debian, Mandrake
Group Windows PCs = NT, XP

Top group engineering = Linux PCs, Windows PCs
Top group administration = Employees, Purchases
Show top groups = 1

The selection page for the top groups is displayed correctly, but the URL for the groups beneath the top group is incorrect. The URL for the Linux PCs group for instance is http://localhost:8080/engineering/engineering/ . The URLs for the logbooks within the Linux PCs groups is correct (e.g. http://localhost:8080/Debian/)

Has anybody an idea what's going wrong in y configuration?

Bertram

Re: Invalid URL for groups beneath top groups in overview page, posted by Stefan Ritt on Mon Mar 15 11:21:30 2010

Bertram Metz wrote:

Hi,

Here's my group configuration:

Group Linux PCs = Red Hat, Debian, Mandrake
Group Windows PCs = NT, XP

Top group engineering = Linux PCs, Windows PCs
Top group administration = Employees, Purchases
Show top groups = 1

Has anybody an idea what's going wrong in y configuration?

Bertram

Thanks for reporting this bug. I fixed it in the intermediate release 278-4 which is ready for download.

Re: Fail to connect to SMTP server on WinXP but works on Win2K, posted by David Spindler on Wed Mar 17 21:34:53 2010

David Spindler wrote:

Stefan Ritt wrote:

David Spindler wrote:

Fantastic. I forgot the icon and when I resent nothing was left.

Here goes again!

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

Here is an entry from the elog.log file when it worked under Win2K:

Here is an entry from today's elog.log under WinXP that does not work.

We use an SMTP server without authentication.

I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

I have tried setting up a VM (VMWare) with W2K and testing it out on both a W2K and WXP host. In both cases the Elog successfully sends emails. I don't know if this helps, or not.

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

My apologies. I just realized that my first answer to you was lost. I turned the firewall completely off with no luck. I also tried the telnet and it worked. So, it does not appear to be the firewall. I tried the VM's afterwards. Another puzzle is that the Win2K VM works on a WinXP host. It seems like it is only the WinXP elog that fails. I have tried to obtain some our company's IT help with no luck.

Re: Fail to connect to SMTP server on WinXP but works on Win2K, posted by soren poulsen on Wed Mar 17 22:39:59 2010

David Spindler wrote:

Stefan Ritt wrote:

David Spindler wrote:

Fantastic. I forgot the icon and when I resent nothing was left.

Here goes again!

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

Here is an entry from the elog.log file when it worked under Win2K:

Here is an entry from today's elog.log under WinXP that does not work.

We use an SMTP server without authentication.

I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

I have tried setting up a VM (VMWare) with W2K and testing it out on both a W2K and WXP host. In both cases the Elog successfully sends emails. I don't know if this helps, or not.

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

Just an idea: could you try specifying an IP address for your SMTP server instead of smtp.mail.company.com ?

I would also try to make a manual SMTP session to see if that works.

Otherwise, next step would be to create a VM installed with Wireshark to record the network traffic that ELOG generates when it makes the SMTP connection.

Soren

Re: Fail to connect to SMTP server on WinXP but works on Win2K, posted by David Spindler on Thu Mar 18 20:08:03 2010

soren poulsen wrote:

David Spindler wrote:

Stefan Ritt wrote:

David Spindler wrote:

Fantastic. I forgot the icon and when I resent nothing was left.

Here goes again!

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

Here is an entry from the elog.log file when it worked under Win2K:

Here is an entry from today's elog.log under WinXP that does not work.

We use an SMTP server without authentication.

I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

I have tried setting up a VM (VMWare) with W2K and testing it out on both a W2K and WXP host. In both cases the Elog successfully sends emails. I don't know if this helps, or not.

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

Just an idea: could you try specifying an IP address for your SMTP server instead of smtp.mail.company.com ?

I would also try to make a manual SMTP session to see if that works.

Otherwise, next step would be to create a VM installed with Wireshark to record the network traffic that ELOG generates when it makes the SMTP connection.

Soren

Thanks, I will give it a try.

Re: Fail to connect to SMTP server on WinXP but works on Win2K, posted by David Spindler on Thu Mar 18 20:34:41 2010

David Spindler wrote:

soren poulsen wrote:

David Spindler wrote:

Stefan Ritt wrote:

David Spindler wrote:

Fantastic. I forgot the icon and when I resent nothing was left.

Here goes again!

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

Here is an entry from the elog.log file when it worked under Win2K:

Here is an entry from today's elog.log under WinXP that does not work.

We use an SMTP server without authentication.

I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

I have tried setting up a VM (VMWare) with W2K and testing it out on both a W2K and WXP host. In both cases the Elog successfully sends emails. I don't know if this helps, or not.

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

Just an idea: could you try specifying an IP address for your SMTP server instead of smtp.mail.company.com ?

I would also try to make a manual SMTP session to see if that works.

Otherwise, next step would be to create a VM installed with Wireshark to record the network traffic that ELOG generates when it makes the SMTP connection.

Soren

Thanks, I will give it a try.

I cannot send an email from elog using an IP address.

I can send an email manually through SMTP.

I will have to locate a copy of wireshark and set up a VM. I cannot access any site that has it from here.

Re: Fail to connect to SMTP server on WinXP but works on Win2K, posted by soren poulsen on Fri Mar 19 13:45:13 2010

David Spindler wrote:

soren poulsen wrote:

David Spindler wrote:

Stefan Ritt wrote:

David Spindler wrote:

Fantastic. I forgot the icon and when I resent nothing was left.

Here goes again!

I noticed this a long time ago but was not concerned until I wqas forced to use WinXP. We have years of data in the Elog and to lose the use of it would hinder our operation a lot.

Here is an entry from the elog.log file when it worked under Win2K:

Here is an entry from today's elog.log under WinXP that does not work.

We use an SMTP server without authentication.

I picked a bad example with an IP address of 127.0.0.1, but it is the same as a valid IP address such as the working entries above or the entry below.

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

I have tried setting up a VM (VMWare) with W2K and testing it out on both a W2K and WXP host. In both cases the Elog successfully sends emails. I don't know if this helps, or not.

telnet smtp.mail.company.com 25

if you see a reply, the traffic is allowed. If it blocks, the firewall prevents this kind of traffic.

Just an idea: could you try specifying an IP address for your SMTP server instead of smtp.mail.company.com ?

I would also try to make a manual SMTP session to see if that works.

Otherwise, next step would be to create a VM installed with Wireshark to record the network traffic that ELOG generates when it makes the SMTP connection.

Soren

Thanks, I will give it a try.

I cannot send an email from elog using an IP address.

I can send an email manually through SMTP.

I will have to locate a copy of wireshark and set up a VM. I cannot access any site that has it from here.

We will get there. What is the output of "ipconfig /all" of the Win2K and WinXP machines respectively ?

Maxbe the DNS suffix is missing on XP ?

Soren

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