ID |
Date |
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Author |
Author Email |
Category |
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ELOG Version |
Subject |
67413
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Mon Jan 7 01:45:10 2013 |
| Miles Fidelman | mfidelman@meetinghouse.net | Question | Linux | 2.9.0-2435 | trouble ticket systems w/ elog? | Updating my toolbox. Starting to use elog as, well, a logbook. Kind of liking the short, sweet, to the point capabilities.
Which leads me to wonder if anybody has opinions on trouble ticket systems that work well with elog?
Thanks!
Miles Fidelman
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67420
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Wed Jan 9 18:20:41 2013 |
| Miles Fidelman | mfidelman@meetinghouse.net | Question | Linux | 2.9.0-2435 | Re: trouble ticket systems w/ elog? |
David Pilgram wrote: |
Miles Fidelman wrote: |
Updating my toolbox. Starting to use elog as, well, a logbook. Kind of liking the short, sweet, to the point capabilities.
Which leads me to wonder if anybody has opinions on trouble ticket systems that work well with elog?
Thanks!
Miles Fidelman
|
I use elog's built-in ticketing system, and use the auto-generated ticket number to cross-reference with other matters/documents/files. Much of the documentation for tickets is rather buried away under Subst <attribute> = <string>.
I've not found a way to link from an entry to a set of entries in another thread by their ticket number, particularly across more than one logbook. [This is possible via their elog entry number, and which logbook it is in]. The former would be usefil to cross-reference an incident which you identify external to the elog system - "Oh, it's another one like [Ticket no] NOV12-001" possibily easier than "Oh it's another one like elog:archive12/67142 ". Oh, the last bit should be highlighed as a (non-existant) link here, to show my point, nice of the ticket could be as well.
On the plus side, you can arrange the ticket number to show up in the thread display, quick search by ticket number, run different ticket colours (as it were) in different logbooks (i.e. different prefixes). Just ensure you don't archive the latest entry, as that can lead to duplication of ticket numbers.
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By "ticket number" are you referring to the Message ID, or is there some additional trouble ticket functionality buried away? And... can you point me to the documentation that's "buried away under Subst <attribute> = <string>? Thanks! |
67422
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Wed Jan 9 22:28:20 2013 |
| Miles Fidelman | mfidelman@meetinghouse.net | Question | Linux | 2.9.0-2435 | Re: trouble ticket systems w/ elog? |
David Pilgram wrote: |
Miles Fidelman wrote: |
David Pilgram wrote: |
Miles Fidelman wrote: |
Updating my toolbox. Starting to use elog as, well, a logbook. Kind of liking the short, sweet, to the point capabilities.
Which leads me to wonder if anybody has opinions on trouble ticket systems that work well with elog?
Thanks!
Miles Fidelman
|
I use elog's built-in ticketing system, and use the auto-generated ticket number to cross-reference with other matters/documents/files. Much of the documentation for tickets is rather buried away under Subst <attribute> = <string>.
I've not found a way to link from an entry to a set of entries in another thread by their ticket number, particularly across more than one logbook. [This is possible via their elog entry number, and which logbook it is in]. The former would be usefil to cross-reference an incident which you identify external to the elog system - "Oh, it's another one like [Ticket no] NOV12-001" possibily easier than "Oh it's another one like elog:archive12/67142 ". Oh, the last bit should be highlighed as a (non-existant) link here, to show my point, nice of the ticket could be as well.
On the plus side, you can arrange the ticket number to show up in the thread display, quick search by ticket number, run different ticket colours (as it were) in different logbooks (i.e. different prefixes). Just ensure you don't archive the latest entry, as that can lead to duplication of ticket numbers.
|
By "ticket number" are you referring to the Message ID, or is there some additional trouble ticket functionality buried away? And... can you point me to the documentation that's "buried away under Subst <attribute> = <string>? Thanks!
|
Message ID is the internal numbering of each entry. It is the number that is used internally for generating the threads, and which you can reference with the elog:[message ID] code within an entry to cross reference the entry with that message ID.
"Ticket" is the name of an attribute. You define the attribute "Ticket", and can preload the attribute with the format you require(*). In the following extract of an elog.cfg file are the relivent lines to generate tickets, show the ticket number in the thread display, search for a particular ticket, and allow it to be edited when writing an entry - there are reasons. The attribute "Organisation" here is an example of another attribute you would enter with the initial entry, of course there will be others specific to your requirements.
Attributes = Ticket, Organisation, ...
Preset ticket = T#####
Thread display = $Ticket: $Organisation, ...
Quick filter = Ticket, ID
When you start an new entry, the Ticket attribute is prepopulated with a number. The first time will be T00001, subsequently it will be one higher than the currently existing highest ticket number in the logbook.
Why might you edit the ticket number? You may wish to go back and edit an old (complete) entry's ticket number so it has some obvious name - perhaps the solution of what proves to be a stock problem, that has become known by a pet phrase, so it can be found by searching for that phrase in the quick fillter "Ticket". That is a more advanced use of the ticket system.
(*) Further on the format of the ticket is in the documentation under Subst <attribute> = <string>
Sorry for multiple edits, why cannot I cross-reference an entry in this forum as I can in my local logbook?
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Thanks for the additional details!
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69507
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Mon Apr 18 19:16:36 2022 |
| Florian Heigl | me@florianheigl.me | Question | Windows | 3.1.4-a04faf9f | Re: Vulnerability? | > > I trust Stefan is reading this thread and will do something about it. My vote would
> > be to remove the download link to the windows executables and ask Debian to remove
> > the elog package. I think they have a way for upstream developers (Stefan) to request
> > removal of unmaintained out-of-date insecure versions of their stuff. ROOT
> > was in the same situation years ago, the Debian package for ROOT was very old version,
> > also built incorrectly, and everybody complained to us that our stuff does
> > not work (midas, rootana, etc).
>
> Yeah, I have to recompile the Windows version. Unfortunately my old Windows PC is gone, I
> switched now completely to MacOSX and Linux. Probably have to borrow something from somewhere.
> If anybody can compile the Windows version with the current source code I would be happy.
it would be good if the current state was listed in https://elog.psi.ch/elogs/Vulnerabilities/
It seems there's now updated builds for at least windows, and the debian package still outdated?
Personally, I don't think removing download links and pulling packages should be more than a temporary measure.
Treating people fairly IMHO means they should be able to reach a safe version by the same means that brought and left them exposed.
A clear central source would be best, one that has
- package autobuilds
- source
- cve list
If I understand correctly, currently only the source is up to date?
(I found py_elog on Github, so it could be an easy option to mirror ELOG there and let some free service handle the autobuilds.
I don't know how well one can flag vulnerabilities there, but likely it's possible, and ideally more people would help there.)
p.s.: My hat is off to the sysadmin who checked carefully, I wanted to introduce ELOG in a windows-centric place and I can't swear I would have checked this (official) download as well. |
69540
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Tue Jul 5 19:10:48 2022 |
| Florian Heigl | me@florianheigl.me | Question | Mac OSX | 3.1.4 | OSX Issues | Hi, I have an issue with my local elog setup. it's usable but one function is just not working.
Problem
I'm getting weird error messages when trying to write or read entries from the CLI client.
I have googled a lot and most elog client examples are not giving the actual output, more like elog -h <host> -p <myport> -a ... -x -m "myfile" but I hope I got the options right.
Upgrading did not change the behaviour.
Question?
- anyone see problems in the commands I tried below
- with OSX in general
- have a recent setup on OSX that just works
Env
I'm running elog on my OSX laptop for tracking issues / improvements on client's IT systems. It's proven really good for storing my notes.
One "kink" is I kinda need both of them on the laptop since I cannot assume to have working network connectivity, i.e. when documenting network outages or datacenter maintenance where everything is off.
One thing I couldn't get to work was the CLI. Today I upgraded to the latest build, and tried again.
Env: OSX 12.4 (x86_64)
elog Client compiled from latest source tree (bcd7b50edd3d687425e6c5b0906dc02c8690a24e)
with minimal adjustments (turn off SSL since I can't get it right on OSX, rename two .c files in mxml to .cxx)
Outputs
$ echo "blah" | ./elog -h 127.0.0.1 -p 8080 -l intern -r 2 -x
Cannot retrieve host name: Undefined error: 0
$ echo "blah" | ./elog -h 127.0.0.1 -p 8080 -l intern -r 2 -x
Cannot retrieve host name: Undefined error: 0
$ host 127.0.0.1
1.0.0.127.in-addr.arpa domain name pointer localhost.
$ elog -?
elogd 3.1.4 built Oct 8 2020, 03:14:21 revision 7c3fd00b
$ elog -?
elogd 3.1.4 built Jul 5 2022, 18:23:30 revision bcd7b50e
As per the messages, I'm not entirely sure if it's an issue with the client or the server. upgrading both components made no difference.
Config
Theme = default
Comment = Logbuch Findings etc
Attributes = Context, Type, Category, Subject, ObjectPath
Options Context = global, intern, [redacted]
Options Type = Anpassung, Finding, Problem, Update, Auftrag, Planung
Options Category = General, Hardware, Software, Network, Other
Extendable Options = Category
Required Attributes = Context, Type, ObjectPath
Page Title = ELOG - $subject
Reverse sort = 1
Quick filter = Date, Context, Type
make output
$ gmake
c++ -O3 -funroll-loops -fomit-frame-pointer -W -Wall -Wno-deprecated-declarations -Wno-unused-result -Imxml -I/opt/local/include -o elog src/elog.cxx mxml.o crypt.o -L/opt/local/lib
ld: warning: directory not found for option '-L/opt/local/lib'
c++ -O3 -funroll-loops -fomit-frame-pointer -W -Wall -Wno-deprecated-declarations -Wno-unused-result -Imxml -I/opt/local/include -w -c -o auth.o src/auth.cxx
c++ -O3 -funroll-loops -fomit-frame-pointer -W -Wall -Wno-deprecated-declarations -Wno-unused-result -Imxml -I/opt/local/include -o elogd src/elogd.cxx auth.o mxml.o crypt.o -L/opt/local/lib
ld: warning: directory not found for option '-L/opt/local/lib'
c++ -O3 -funroll-loops -fomit-frame-pointer -W -Wall -Wno-deprecated-declarations -Wno-unused-result -Imxml -I/opt/local/include -o elconv src/elconv.cxx -L/opt/local/lib
ld: warning: directory not found for option '-L/opt/local/lib'
$ ls -ltr
[...]
-rw-r--r-- 1 floh staff 4811 5 Jul 17:58 CMakeLists.txt
drwxr-xr-x 25 floh staff 800 5 Jul 17:58 doc
drwxr-xr-x 10 floh staff 320 5 Jul 17:58 scripts
drwxr-xr-x 13 floh staff 416 5 Jul 17:58 src
drwxr-xr-x 10 floh staff 320 5 Jul 18:15 mxml
-rw-r--r-- 1 floh staff 36424 5 Jul 18:15 mxml.o
-rw-r--r-- 1 floh staff 8784 5 Jul 18:15 crypt.o
-rw-r--r-- 1 floh staff 5886 5 Jul 18:23 Makefile
-rwxr-xr-x 1 floh staff 90840 5 Jul 18:23 elog
-rw-r--r-- 1 floh staff 2976 5 Jul 18:23 auth.o
-rwxr-xr-x 1 floh staff 1390664 5 Jul 18:23 elogd
-rwxr-xr-x 1 floh staff 52112 5 Jul 18:23 elconv
$ sudo gmake install
Password:
install: elog -> /usr/local/bin/elog
install: elconv -> /usr/local/bin/elconv
install: elogd -> /usr/local/sbin/elogd
install: man/elog.1 -> /usr/local/man/man1//elog.1
install: man/elconv.1 -> /usr/local/man/man1//elconv.1
install: man/elogd.8 -> /usr/local/man/man8//elogd.8
install: scripts/ckeditor-config.js -> /usr/local/elog/scripts//ckeditor-config.js
install: scripts/dnd.js -> /usr/local/elog/scripts//dnd.js
install: scripts/elcode.js -> /usr/local/elog/scripts//elcode.js
install: scripts/im.js -> /usr/local/elog/scripts//im.js
install: scripts/jquery-1.11.1.min.js -> /usr/local/elog/scripts//jquery-1.11.1.min.js
install: scripts/load-ckeditor.js -> /usr/local/elog/scripts//load-ckeditor.js
Installing CKeditor to /usr/local/elog/scripts/ckeditor
Installing resources to /usr/local/elog/resources
Installing themes to /usr/local/elog/themes
Installing example logbook to /usr/local/elog/logbooks/demo
install: logbooks/demo/2001/011108a.log -> /usr/local/elog/logbooks/demo/2001/011108a.log
install: elogd.plist -> /Library/LaunchDaemons/ch.psi.elogd.plist
The elogd service can now be started with
sudo launchctl load /Library/LaunchDaemons/ch.psi.elogd.plist
|
66879
|
Thu Aug 19 15:26:35 2010 |
| Mike Zuber | mdz0739@yahoo.com | Bug report | Windows | 2.8 | Elogd service crashes on "reply" with percent character in subject line | My logbook kept crashing whenever I tried to reply to an existing entry. I found that the percent sign "%", when used in the subject line, will crash the elogd service when you try to reply to the entry. This appears to only happen with windows installations. I tested this on your Linux logbook and it didn't crash.
Here is the message taken from the Windows event viewer after the crash:
An unhandled win32 exception occurred in elogd.exe [5224].
Thank you for Elog, you have done a good job with it. It is a great logbook.
Mike |
66907
|
Wed Sep 15 22:40:52 2010 |
| Mike Zuber | mdz0739@yahoo.com | Question | Windows | 2.8 | Action after message submission | Is it possible to automatically go back to the list view in summary mode after submitting a new message instead of displaying the new message?
I know it's possible to display a page from a file after submitting a new message by using "Submit Page = <file>".
It would be nice to be able to use a command like "Submit Page = <command>" where I could insert "?cmd=Back" as in the "Start page" command.
Thanks,
Mike |
66919
|
Thu Oct 14 16:43:05 2010 |
| Mike Zuber | mdz0739@yahoo.com | Question | Windows | 2.8 | Re: Action after message submission |
Stefan Ritt wrote: |
Mike Zuber wrote: |
Is it possible to automatically go back to the list view in summary mode after submitting a new message instead of displaying the new message?
I know it's possible to display a page from a file after submitting a new message by using "Submit Page = <file>".
It would be nice to be able to use a command like "Submit Page = <command>" where I could insert "?cmd=Back" as in the "Start page" command.
Thanks,
Mike
|
I just implemented a new flag "List after submit = 1" which does exactly this. It brings you to the summary page after the submission of a new entry. I needed the function myself. The change is SVN revision 2327 and will be contained in the next release.
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Thank you very much! I appreciate it. |
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