> > The idea is good, but it does not work for me. What happens when I do this is
> > that I get a new ID, but the old ID is deleted.... It disappears from the list,
> > and if you try to access it manually it says that it is deleted.
>
> Right, that how it's supposed to be. Same would happen if you move the entry. It's
> deleted from the old place and resubmitted as a new entry. Otherwise you would have
> your entry twice, and that is certainly not what you want. How come you access it
> manually? If you access it through the list, everything should be fine. I even
> update the references if there are replies to this entry, so the replies still
> point to the right entry.
But I want a duplicate entry of the entry.... so that I can reuse the text and other
items and just change the entrys that need to be changed.
E.g, you have a work request from one user with some kind of solution on it, then you
get a similar request from another user and you want to have almost the same
information in a new entry. Then you just want to create a copy of the old case and
change whatever needs to be changed.
I'm not sure if you understand what I tries to do?
Best regards
Michael |