> But I want a duplicate entry of the entry.... so that I can reuse the text and other
> items and just change the entrys that need to be changed.
> 
> E.g, you have a work request from one user with some kind of solution on it, then you
> get a similar request from another user and you want to have almost the same
> information in a new entry. Then you just want to create a copy of the old case and
> change whatever needs to be changed.
> 
> I'm not sure if you understand what I tries to do?

Now I understand. What you ask for is not possible right now, but I put it on the
wishlist. The best would be to add a new command "Duplicate" to the menu, which lets you
do exactly what you want.