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icon1.gif   Message ID and trouble ticketing system, posted by lance on Sat Nov 24 03:16:46 2007 
    icon2.gif   Re: Message ID and trouble ticketing system, posted by Stefan Ritt on Mon Nov 26 14:33:59 2007 
       icon2.gif   Re: Message ID and trouble ticketing system, posted by lance on Mon Nov 26 16:58:26 2007 
          icon2.gif   Re: Message ID and trouble ticketing system, posted by Richard Ecclestone on Fri Feb 15 15:46:38 2008 
             icon2.gif   Re: Message ID and trouble ticketing system, posted by Stefan Ritt on Thu Feb 21 08:04:50 2008 
                icon2.gif   Re: Message ID and trouble ticketing system, posted by Stefan Ritt on Fri Mar 7 14:29:00 2008 
                   icon2.gif   Re: Message ID and trouble ticketing system, posted by Stefan Ritt on Fri Mar 7 14:45:02 2008 
                      icon2.gif   Re: Message ID and trouble ticketing system, posted by Stefan Ritt on Fri Mar 7 20:42:39 2008 
                         icon14.gif   Re: Message ID and trouble ticketing system, posted by David Pilgram on Fri Mar 7 21:26:18 2008 
                            icon5.gif   Re: Message ID and trouble ticketing system, posted by David Pilgram on Fri Mar 7 21:53:28 2008 
Message ID: 65750     Entry time: Thu Feb 21 08:04:50 2008     In reply to: 65742     Reply to this: 65777
Icon: Reply  Author: Stefan Ritt  Author Email: stefan.ritt@psi.ch 
Category: Info  OS: Windows  ELOG Version: ELOG V2.7. 
Subject: Re: Message ID and trouble ticketing system 

Richard Ecclestone wrote:

 

I tried the 'Preset ticket = TCK-#####' method to create unique numbers for our application. This worked very nicely until we replied to a earlier message, if we then create a new message the system creates a sequential number after the last message number we replied to. For example if we have 10 messages. If someone replies to message number #2 then when a new record is created it is then assigned number #3 not #11, thus making a duplicate entry for #3.

 Any ideas?

Yes. If you want this feature to work also for replies, you have to put following into your config file:

Preset ticket = TCK-#####

Preset on reply ticket = TCK-#####
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