| Stefan Ritt wrote: |
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| Richard Ecclestone wrote: |
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I tried the 'Preset ticket = TCK-#####' method to create unique numbers for our application. This worked very nicely until we replied to a earlier message, if we then create a new message the system creates a sequential number after the last message number we replied to. For example if we have 10 messages. If someone replies to message number #2 then when a new record is created it is then assigned number #3 not #11, thus making a duplicate entry for #3.
Any ideas?
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Yes. If you want this feature to work also for replies, you have to put following into your config file:
Preset ticket = TCK-#####
Preset on reply ticket = TCK-#####
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When I was browsing this forum about my previous problem, I found
this thread. A ticket number that applies to all entries in a
thread, but is unique to that thread.
But I have the same problem as Richard Ecclestone reported, and the
"Preset on reply ticket" line from your reply has not had any effect.
It appears that on starting a new thread (which is to have that
ticket number), the ticket number is just incremented by one from
that of the previous (as in previous ID number) entry. This is
fine if each thread is completed before a new one started, but if
there are more than one active thread, which can be progressed
further in any order, new threads are likely to be issued with a
ticket number which has already been issued (see Richards's example).
An alternative source of unique numbers would be the Entry number (as
in "696 Entries", top right of the midas.psi.ch/elogs/Forum page),
which would be the seed for the ticket number on new entry. Not sure
of the syntax for that, or for the replies to have *that* number for
the config file. I know there is a problem if you move a number of
threads away, but the only alternative (that I can think of) is to
store the seed number somewhere, and increment it every time a new
thread is started.
Or have I got something wrong here?
Thanks.
Regards,
David.
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