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icon1.gif   Message ID and trouble ticketing system, posted by lance on Sat Nov 24 03:16:46 2007 
    icon2.gif   Re: Message ID and trouble ticketing system, posted by Stefan Ritt on Mon Nov 26 14:33:59 2007 
       icon2.gif   Re: Message ID and trouble ticketing system, posted by lance on Mon Nov 26 16:58:26 2007 
          icon2.gif   Re: Message ID and trouble ticketing system, posted by Richard Ecclestone on Fri Feb 15 15:46:38 2008 
             icon2.gif   Re: Message ID and trouble ticketing system, posted by Stefan Ritt on Thu Feb 21 08:04:50 2008 
                icon2.gif   Re: Message ID and trouble ticketing system, posted by Stefan Ritt on Fri Mar 7 14:29:00 2008 
                   icon2.gif   Re: Message ID and trouble ticketing system, posted by Stefan Ritt on Fri Mar 7 14:45:02 2008 
                      icon2.gif   Re: Message ID and trouble ticketing system, posted by Stefan Ritt on Fri Mar 7 20:42:39 2008 
                         icon14.gif   Re: Message ID and trouble ticketing system, posted by David Pilgram on Fri Mar 7 21:26:18 2008 
                            icon5.gif   Re: Message ID and trouble ticketing system, posted by David Pilgram on Fri Mar 7 21:53:28 2008 
Message ID: 65778     Entry time: Fri Mar 7 14:45:02 2008     In reply to: 65777     Reply to this: 65779
Icon: Reply  Author: Stefan Ritt  Author Email: stefan.ritt@psi.ch 
Category: Info  OS: Windows  ELOG Version: ELOG V2.7. 
Subject: Re: Message ID and trouble ticketing system 

David wrote:

When I was browsing this forum about my previous problem, I found this thread. A ticket number that applies to all entries in a thread, but is unique to that thread. But I have the same problem as Richard Ecclestone reported, and the "Preset on reply ticket" line from your reply has not had any effect. It appears that on starting a new thread (which is to have that ticket number), the ticket number is just incremented by one from that of the previous (as in previous ID number) entry. This is fine if each thread is completed before a new one started, but if there are more than one active thread, which can be progressed further in any order, new threads are likely to be issued with a ticket number which has already been issued (see Richards's example).

An alternative source of unique numbers would be the Entry number (as in "696 Entries", top right of the midas.psi.ch/elogs/Forum page), which would be the seed for the ticket number on new entry. Not sure of the syntax for that, or for the replies to have *that* number for the config file. I know there is a problem if you move a number of threads away, but the only alternative (that I can think of) is to store the seed number somewhere, and increment it every time a new thread is started.

Or have I got something wrong here? Thanks. Regards, David.

I cannot reproduce your problem. Assume we have following config file:

[demo]
Theme = default
Attributes = Ticket, Author, Subject
Preset Ticket = TCK-####

The the first entry gets TCK-0001. Any reply to that stays with TCK-0001. Then I do another "new" entry, which gets TCK-0002. Even if I then do another reply to the first thread, that will just stay with TCK-0001. So avoid using 'Preset on reply Ticket". The post from Richard was different, he wanted a new number also for replies (if I understand correctly).

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