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icon5.gif   Elogd hangs while uploading bmp attachment, posted by David Wallis on Tue Oct 30 22:47:15 2012 
    icon2.gif   Re: Elogd hangs while uploading bmp attachment, posted by David Pilgram on Wed Oct 31 12:14:41 2012 
       icon2.gif   Re: Elogd hangs while uploading bmp attachment, posted by David Wallis on Wed Oct 31 16:08:40 2012 
          icon2.gif   Re: Elogd hangs while uploading bmp attachment, posted by David Pilgram on Wed Oct 31 16:22:57 2012 
             icon2.gif   Re: Elogd hangs while uploading bmp attachment, posted by David Wallis on Wed Oct 31 18:04:47 2012 
                icon2.gif   Re: Elogd hangs while uploading bmp attachment, posted by David Pilgram on Wed Oct 31 18:26:49 2012 
    icon2.gif   Re: Elogd hangs while uploading bmp attachment, posted by Andreas Luedeke on Wed Oct 31 17:20:14 2012 
       icon2.gif   Re: Elogd hangs while uploading bmp attachment, posted by David Wallis on Wed Oct 31 18:51:31 2012 
Message ID: 67367     Entry time: Wed Oct 31 12:14:41 2012     In reply to: 67366     Reply to this: 67368
Icon: Reply  Author: David Pilgram  Author Email: David.Pilgram@epost.org.uk 
Category: Question  OS: Linux  ELOG Version: 2.9.2 
Subject: Re: Elogd hangs while uploading bmp attachment 

David Wallis wrote:

I'm running elog 2.9.2 on a Red Hat 6.3 server. This installation has been running for some time on a Solaris server, and was recently moved to the RHEL server.

When a user tries to upload a .bmp attachment, the upload never completes, eventually timing out with a proxy error. At that point, the elogd process stops responding to requests and needs to be restarted. Nothing is in the log file other than a "Listening" message when elogd starts up. Png and pdf attachments seem to work fine. I was able to convert an image from .bmp to .png and upload, but that's not practical for my user.

ImageMagick 6.5.4-7 is installed on the server. Everything else seems to be working normally.

Is this a known problem, or have I missed something that needs to be installed on the RHEL server?

When I saw this problem come in, I was reminded of problems I have of elog crashing.  So I tried attaching a .bmp file to an entry.  In my case it did not crash, but it did not run ImageMagick either - it just gave a link as it it were a zip or tar file - that is to say no .png image had been generated and shown.   As I've never attached a .bmp file before, I don't know whether elog allows for them to be processed and a thumbnail made, a quick look in the documentation didn't enlighten me, but then I didn't look for that long either.  (I'm running 2.9.2 svn 2475, under Slackware 13 which is a version post some image processing issues I reported to Stefan - might that explain why in my case?). 

I have found that sometimes elog will crash, but effectively after it has done the action - so if it crashes when asked to move files from one logbook to another, you find the entries have been moved.  In my case, I believe the crashes are due to memory issues, nothing I can state for certain.

It would possibly help Stefan and Andreas if you can tell whether the .bmp file appears in the relivent logbook directory (usually a subdirectory of ....../logbooks) - it will have been renamed as yymmdd_hhmmss_{filename}.bmp - except, of course, the date and time will be showing not these symbols - and if the entry with which you have tried to attach this .bmp file been written - using a text viewer on the file yymmdda.log (obviously the day will be today, i.e. the one just updated as you tried the entry.   I have come across orphan attachment files in directories in my time, possibly from when elog crashed part way through an action.

(If I am stating the obvious, apologies, I don't know your level of experience with elog or linux, so trying to cover all possible levels)

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