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ID Date Icon Author Author Emaildown Category OS ELOG Version Subject
  2213   Wed Apr 25 10:44:29 2007 Reply Stefan Rittstefan.ritt@psi.chInfoWindows2.6.5Re: WYSIWYG (What you see is what you get)

An Thai wrote:
Dear all,

I use the freemail from provider Web.de and find that its web-email editor ist very nice.
All formated text will be displayed in the right way, WYSIWYG.

Has sombody an idea, how to improve the Elog like this?

Best regards


Well, all this is possible with ELCode tags, as you can see below. The advantage is that you can enter these tags with any browser, even with a text based browser. Have you tried to use the web.de page with a non-IE browser like Firefox? It doesn't work! They use very special JavaScript and AJAX with locks you to IE. And this is not the philosophy of ELOG. You should be able to do everything, even if JavaScript is switched off.

Dear BIG RED Smile,

Here is the bulleting:

  • First line
  • Second line
  • third line
Line numbering with under line:

  1. First line
  2. Second line
  3. Third line

Centered text
  2224   Fri Apr 27 14:06:34 2007 Idea Stefan Rittstefan.ritt@psi.chInfoAllSVN 1857+How to make a table of contents
For those people who have not fully understood the discussion of elog:2218, here is an example table of contents.



First Chapter

The table of contents consists of a set of [url] tags like this:

[url=#first]First chapter[/url]
[url=#second]Second chapter[/url]
[url=#thirs]Third chapter[/url]


Then the chapter header contains a tag like this:

[ANCHOR]first[/ANCHOR]

to which the browser ups if you click the corresponding entry in the table of contents.

... empty lines to full up some space ...
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Second chapter

You should jump here if you click on Second chapter at the table of contents.

Third chapter

You should jump here if you click on Third chapter at the table of contents.
  2301   Thu Aug 2 12:24:26 2007 Reply Stefan Rittstefan.ritt@psi.chInfoWindows2.6.5Re: WYSIWYG (What you see is what you get)

An Thai wrote:
I have just found an open source for WYSIWYG text editor named FCKeditor at http://www.fckeditor.net/. It looks great. The download Zip-file for this tool is only 1 MB.


I had a look and it just looks great. I will certainly add support for this editor, but I have to fix a few things, like inserting of images and the preview feature need modifications of FCKeditor. So stay tuned.
  65624   Sun Oct 21 12:21:09 2007 Reply Stefan Rittstefan.ritt@psi.chInfoWindows2.6.5-1890Re: Quick Filter and boolean option question

Arno Teunisse wrote:
Because I did not get an answer i think i must ask it in an other way


The reason you did not get an answer was not that you asked the wrong way, but simply that I'm pretty busy these days. So just be patient, I won't forget you. And sending several support requests certainly does not help you Wink
  65628   Mon Oct 22 17:27:45 2007 Reply Stefan Rittstefan.ritt@psi.chInfoWindows2.6.5-1890Re: Quick Filter and boolean option question

Arno Teunisse wrote:
When "Contract" is at the second position in the "Attributes".
We See in the "Quick Filter" a pulldown showing "Serial Number" with only "0" or "1" ,
this is NOT what i want or is expected !!!


Yes, this is indeed a bug. I fixed it in SVN revision 1940. There will be soon a new release containing this fix.
  65638   Fri Oct 26 14:00:48 2007 Idea Stefan Rittstefan.ritt@psi.chInfoAll2.7.0New ELOG version with HTML Editor

I'm pleased to announce the release of ELOG version 2.7.0 which contains the HTML editor FCKeditor. This allows the formatting of ELOG entries just as one is used from a word processor. I tried to make all functionality working as one is used from the ELCode system (like replies quote the original text in a yellow text box), but I'm not sure if I covered everything. So if you experience problems with the new editor, please report it and I will try to fix it. Anyhow it is always possible to switch back to the old ELCode encoding.

One warning for site administrators: Since it is possible to enter HTML code directly into a web page, one risks a XSS vulnerability. If someone knows how to protect the FCKeditor against submission of JavaScript, please let me know and I will add it. If this is an issue, you can turn off HTML encoding completely for public ELOG sites with allowed encoding = 3 in elogd.cfg.

Finally I would like to give credits to An Thai who proposed this editor.

 

  65657   Mon Nov 26 14:33:59 2007 Reply Stefan Rittstefan.ritt@psi.chInfoWindowsELOG V2.7.Re: Message ID and trouble ticketing system

lance wrote:

I am trying to create a trouble ticket system however when you do a reply you get a new message ID.  I was hoping to use the message ID as a ticket number and just wanted to use the reply as an append to the orginal message id, however each reply creates a new message id. This would be a nightmare to track and if I closed the ticket I would have to close every log entry related to this.

Does anyone know how to either make the reply and appended reply (appended to the orignal message id) or how to create a field that automatically gives it a new trouble ticket number.

Has anyone configured a trouble ticket system that I could look at to get some ideas?

First of all, ELOG has been designed having shift logbooks in mind, so it probably will never be a perfect trouble ticket system. Nevertheless, there are some options which can help in that respect:

  • Use attributes Ticket and Status
  • Preset Ticket with a running ticket number via

    Preset ticket = TCK-#####

    This will increment the 5-digit ticket number whenever you create a new ticket, but will not update it when you do a reply

  • Use Status to determine the status of the whole trouble ticket chain (initial entry plus replies)

    Options Status = open, closed
    Preset Status = open

  • Once a ticked chain is closed, do the following:

    • Go to the threaded list display
    • Click on Select
    • Select the trouble ticket chain
    • Click on Edit
    • Now change Status from "Open" to "Closed"
    This will then modify the Status of the whole chain from "Open" to "Closed"
  65715   Mon Jan 28 09:26:26 2008 Idea Stefan Rittstefan.ritt@psi.chInfoAll2.7.1Update of FCKeditor inside ELOG requires browser cache cleaning

Between the ELOG versions 2.7.0 and 2.7.1 the internal HTML editor FCKedit has been upgraded from version 2.4.3 to 2.5beta. The new version has a few more options and supports more browsers. People however reported some errors popping up like Unknown toolbar item "ELOGSubmit". This happens because some browsers cache the JavaScript from the old version of the editor in their cache. To fix this problem, simple clear the browser's cache. In Firefox, do a Tools -> Options -> Advanced -> Cache -> Clear now. Other browsers have similar ways to clear the cache.

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