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ID Date Icon Author Author Emaildown Category OS ELOG Version Subject
  65777   Fri Mar 7 14:29:00 2008 Reply Stefan Rittstefan.ritt@psi.chInfoWindowsELOG V2.7.Re: Message ID and trouble ticketing system

Stefan Ritt wrote:

Richard Ecclestone wrote:

 

I tried the 'Preset ticket = TCK-#####' method to create unique numbers for our application. This worked very nicely until we replied to a earlier message, if we then create a new message the system creates a sequential number after the last message number we replied to. For example if we have 10 messages. If someone replies to message number #2 then when a new record is created it is then assigned number #3 not #11, thus making a duplicate entry for #3.

 Any ideas?

Yes. If you want this feature to work also for replies, you have to put following into your config file:

Preset ticket = TCK-#####

Preset on reply ticket = TCK-#####


When I was browsing this forum about my previous problem, I found 
this thread. A ticket number that applies to all entries in a 
thread, but is unique to that thread.

But I have the same problem as Richard Ecclestone reported, and the
"Preset on reply ticket" line from your reply has not had any effect.

It appears that on starting a new thread (which is to have that
ticket number), the ticket number is just incremented by one from
that of the previous (as in previous ID number) entry.  This is
fine if each thread is completed before a new one started, but if
there are more than one active thread, which can be progressed
further in any order, new threads are likely to be issued with a
ticket number which has already been issued (see Richards's example).

An alternative source of unique numbers would be the Entry number (as
in "696 Entries", top right of the midas.psi.ch/elogs/Forum page),
which would be the seed for the ticket number on new entry.  Not sure
of the syntax for that, or for the replies to have *that* number for
the config file.  I know there is a problem if you move a number of
threads away, but the only alternative (that I can think of) is to
store the seed number somewhere, and increment it every time a new
thread is started.

Or have I got something wrong here? 
Thanks.

Regards,

David.
  65778   Fri Mar 7 14:45:02 2008 Reply Stefan Rittstefan.ritt@psi.chInfoWindowsELOG V2.7.Re: Message ID and trouble ticketing system

David wrote:

When I was browsing this forum about my previous problem, I found this thread. A ticket number that applies to all entries in a thread, but is unique to that thread. But I have the same problem as Richard Ecclestone reported, and the "Preset on reply ticket" line from your reply has not had any effect. It appears that on starting a new thread (which is to have that ticket number), the ticket number is just incremented by one from that of the previous (as in previous ID number) entry. This is fine if each thread is completed before a new one started, but if there are more than one active thread, which can be progressed further in any order, new threads are likely to be issued with a ticket number which has already been issued (see Richards's example).

An alternative source of unique numbers would be the Entry number (as in "696 Entries", top right of the midas.psi.ch/elogs/Forum page), which would be the seed for the ticket number on new entry. Not sure of the syntax for that, or for the replies to have *that* number for the config file. I know there is a problem if you move a number of threads away, but the only alternative (that I can think of) is to store the seed number somewhere, and increment it every time a new thread is started.

Or have I got something wrong here? Thanks. Regards, David.
I cannot reproduce your problem. Assume we have following config file:

[demo]
Theme = default
Attributes = Ticket, Author, Subject
Preset Ticket = TCK-####

The the first entry gets TCK-0001. Any reply to that stays with TCK-0001. Then I do another "new" entry, which gets TCK-0002. Even if I then do another reply to the first thread, that will just stay with TCK-0001. So avoid using 'Preset on reply Ticket". The post from Richard was different, he wanted a new number also for replies (if I understand correctly).

  65779   Fri Mar 7 20:42:39 2008 Reply Stefan Rittstefan.ritt@psi.chInfoWindowsELOG V2.7.Re: Message ID and trouble ticketing system

Ok, now I got the point, also Richard had the same problem. Assume we have 10 threads, and thus ticket numbers 1-10. Now we get a reply to #2, which then pops up to the top of the list. A new message increments the top entry of all entries, and then wrongly gives a new #3, instead of #11.

I fixed this in SVN revision 2073, where elogd searches all logbook entries for the largest index, then increments this one by one. The fix will be contained in the next release.

  65783   Mon Mar 10 15:19:06 2008 Reply Stefan Rittstefan.ritt@psi.chQuestionWindows2.7.3Re: still having email problems

The transcript below looks all ok to me, so it's most likely that the email went to your Spam folder.

mike cianci wrote:

I no longer get an error message when I try to send an email (I get the "email sent" message) but the email never arrives.

Thank you (in advance) for any help.

My elog.log looks like:

10-Mar-2008 07:05:31 [127.0.0.1] {Centaur} NEW entry #0
10-Mar-2008 07:05:31 [127.0.0.1] {Centaur} Email from ELog@desktoppc to mike2.cianci@comcast.net, SMTP host desktoppc
10-Mar-2008 07:05:31 [127.0.0.1] {Centaur} 220 smtp.comcast.net Microsoft ESMTP MAIL Service, Version: 6.0.2600.2180 ready at  Mon, 10 Mar 2008 07:05:31 -0800
10-Mar-2008 07:05:32 [127.0.0.1] {Centaur}
10-Mar-2008 07:05:32 [127.0.0.1] {Centaur} HELO desktoppc
10-Mar-2008 07:05:32 [127.0.0.1] {Centaur} 250 smtp.comcast.net Hello [192.168.1.101]
10-Mar-2008 07:05:32 [127.0.0.1] {Centaur} MAIL FROM: ELog@desktoppc
10-Mar-2008 07:05:32 [127.0.0.1] {Centaur} 250 2.1.0 ELog@desktoppc....Sender OK
10-Mar-2008 07:05:32 [127.0.0.1] {Centaur} RCPT TO: <mike2.cianci@comcast.net>
10-Mar-2008 07:05:32 [127.0.0.1] {Centaur} 250 2.1.5 mike2.cianci@comcast.net
10-Mar-2008 07:05:32 [127.0.0.1] {Centaur} DATA
10-Mar-2008 07:05:32 [127.0.0.1] {Centaur} 354 Start mail input; end with <CRLF>.<CRLF>
10-Mar-2008 07:05:32 [127.0.0.1] {Centaur} Date: Mon, 10 Mar 2008 07:05:31 -0800
To: mike2.cianci@comcast.net
From: ELog <ELog@desktoppc>
User-Agent: Elog Version 2.7.3
Subject: New ELOG entry
Message-ID: <Centaur-23@desktoppc>
X-Elog-URL: http://localhost:8080/Centaur/23
X-Elog-submit-type: web|elog
Content-Type: text/html; charset="ISO-8859-1"
Content-Transfer-Encoding: 7bit

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html><head>
<META NAME="ROBOTS" CONTENT="NOINDEX, NOFOLLOW">
<title>ELOG - Test</title>
<link rel="stylesheet" type="text/css" href="http://localhost:8080/Centaur/default.css">
<link rel="shortcut icon" href="favicon.ico" />
<link rel="icon" href="favicon.png" type="image/png" />
</head>
<body>
<table class="frame" cellpadding="0" cellspacing="0">
<tr><td><table class="listframe" width="100%" cellspacing="0" cellpadding="0">
<tr><td class="title1">
A new ELOG entry has been submitted:</td></tr>
<tr><td class="attribhead">
<input type=hidden name="Author" value="mike">
<input type=hidden name="Instrument" value="Ginger">
<input type=hidden name="Category" value="Problem">
<input type=hidden name="Test" value="General">
<input type=hidden name="Subject" value="Test">
<input type=hidden name=browsing value=1>
Logbook:&nbsp;<b>Centaur</b>&nbsp;&nbsp;Message ID:&nbsp;<a href="http://localhost:8080/Centaur/23"><b>23</b></a>&nbsp;&nbsp;&nbsp;&nbsp;Entry time:&nbsp;<b>03/10/08 07:05:31</b>
</td></tr>
<tr><td><table width="100%" cellpadding="0" cellspacing="0"><tr><td nowrap class="attribname">Author:</td><td class="attribvalue">
mike&nbsp;</td>
</tr><tr><td nowrap class="attribname">Instrument:</td><td class="attribvalue">
Ginger&nbsp;</td>
</tr><tr><td nowrap class="attribname">Category:</td><td class="attribvalue">
Problem&nbsp;</td>
</tr><tr><td nowrap class="attribname">Test:</td><td class="attribvalue">
General&nbsp;</td>
</tr><tr><td nowrap class="attribname">Subject:</td><td class="attribvalue">
Test&nbsp;</td>
</tr></table></td></tr>
</table><!-- listframe -->
</td></tr>
<tr><td class="messageframe"><p>This is a Test</p></td></tr>

</table><!-- show_standard_title -->
<center><a class="bottomlink" title="Goto ELOG home page" href="https://midas.psi.ch/elog/">ELOG V2.7.3-2058</a></center></body></html>

.
10-Mar-2008 07:05:32 [127.0.0.1] {Centaur} 250 2.6.0  <Centaur-23@desktoppc> Queued mail for delivery
10-Mar-2008 07:05:32 [127.0.0.1] {Centaur} QUIT
10-Mar-2008 07:05:32 [127.0.0.1] {Centaur} 221 2.0.0 smtp.comcast.net Service closing transmission channel

  65790   Thu Mar 27 06:18:05 2008 Reply Stefan Rittstefan.ritt@psi.chQuestionLinuxV2.7.2-204Re: how to sort entry

jee wrote:

hi:

  I have a problem with elog,   if there are many entrys, and i want to find  some useful  entries  which i preseted  before ,like entries with Agree  , how can i configure the command ?

  so i can  find  what i want with Agree

    please give me a help ,thx a lot!

Very simple: Click on "Find", select the icon, and click on "Search". Like if you do this for this Forum, it will produce an URL like:

 

https://midas.psi.ch/elogs/Forum/?Icon=icon14.gif

  65791   Thu Mar 27 07:15:03 2008 Reply Stefan Rittstefan.ritt@psi.chQuestionLinux2.7.3-2058Re: FCKeditor not active

Kevin O'Sullivan wrote:

I'm using ELOG version 2.7.3-2058 and have been trying to get FCKeditor to work. This, to my understanding from the documentation, is supposed to be a part of elog by default after version 2.7.0 and from looking at the configuration syntax manual, it looks as though FCKeditor should be on with the default settings. I done nothing to turn it off and none of the obvious fixes seem to do anything. I've posted the text of my configuration file below, what did I do wrong?

Your assumption that FCKedit should work by default is correct. Try to start elogd manually and watch its output. It should show:

elogd 2.7.3 built Mar 12 2008, 22:23:55 revision 2080
FCKedit detected
ImageMagick detected
Indexing logbooks ... done
Server listening on port 1234 ...

where it indicates the FCKedit is detected. This check is done by looking at a file scripts/fckeditor/fckeditor.js. If this file is missing on not readable, FCKedit will disabled by default. If the file is missing, please let me know how you installed elog (RPM, from source) so that I can double check it.

  65792   Thu Mar 27 07:52:00 2008 Reply Stefan Rittstefan.ritt@psi.chQuestionLinux 2.6.3+r17Re: change language

svrmarty wrote:

i've installed the debian package on my system

there's only one config file, /etc/elog.conf

i've tried to change the language, in [global] with Language = german,

then restarting the daemon,  but it doesn't work.

please help me, where can i change the default(all) language and which settings should i do.

I'm not maintainer of the Debian package, you should direct your question to Recai <roktas@omu.edu.tr> (in principle he should read this forum). If you start elogd manually with the strace command like:

strace -r -o tmp.log -e trace=open /usr/local/elog/elogd

and check in tmp.log from where elogd opens its elogd.cfg. Then change the appropriate elogd.cfg (NOT elog.conf). After you change it, you have to restart elogd.

  65794   Thu Mar 27 09:10:46 2008 Reply Stefan Rittstefan.ritt@psi.chQuestionLinuxV2.7.2-204Re: how to sort entry

jee wrote:

 

 i mean , is there a button that  when i push  it , then  it only shows  valuable   enties which i preset  before,   the button may  add  in the "List  |  New  |  Edit  |  Reply  |  Duplicate  |  Find  |  Config  |  Logout  |  Help"  

 is that   possible?  pls  show  the command. 

thank you for reply me!

 No, there is no button for that.

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