Message ID and trouble ticketing system, posted by lance on Sat Nov 24 03:16:46 2007
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I am trying to create a trouble ticket system however when you do a reply you get a new message ID. I was hoping to use the message ID as a ticket
number and just wanted to use the reply as an append to the orginal message id, however each reply creates a new message id. This would be a nightmare
to track and if I closed the ticket I would have to close every log entry related to this. |
Re: Message ID and trouble ticketing system, posted by Stefan Ritt on Mon Nov 26 14:33:59 2007
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lance wrote:
I am trying to create a trouble ticket system however when you do a reply you get a new message ID. I |
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Re: Message ID and trouble ticketing system, posted by lance on Mon Nov 26 16:58:26 2007
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Stefan
Ritt wrote:
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Re: Message ID and trouble ticketing system, posted by Richard Ecclestone on Fri Feb 15 15:46:38 2008
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lance
wrote:
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Re: Message ID and trouble ticketing system, posted by Stefan Ritt on Thu Feb 21 08:04:50 2008
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Richard Ecclestone wrote:
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Re: Message ID and trouble ticketing system, posted by Stefan Ritt on Fri Mar 7 14:29:00 2008
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Stefan Ritt wrote:
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Re: Message ID and trouble ticketing system, posted by Stefan Ritt on Fri Mar 7 14:45:02 2008
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David wrote:
When I was browsing this forum about my previous problem, I found this thread. A ticket number that applies |
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Re: Message ID and trouble ticketing system, posted by Stefan Ritt on Fri Mar 7 20:42:39 2008
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Ok, now I got the point, also Richard had the same problem. Assume we have 10 threads, and thus ticket numbers 1-10. Now we get a reply to #2, which
then pops up to the top of the list. A new message increments the top entry of all entries, and then wrongly gives a new #3, instead of #11.
I fixed this in SVN revision 2073, where elogd searches all logbook entries for the largest index, then increments this one by one. |
Re: Message ID and trouble ticketing system, posted by David Pilgram on Fri Mar 7 21:26:18 2008
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>Stefan Ritt wrote:
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>Ok, now I got the point, also Richard had the same problem. Assume we have 10 threads, and thus
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Re: Message ID and trouble ticketing system, posted by David Pilgram on Fri Mar 7 21:53:28 2008
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>>Stefan Ritt wrote:
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>>Ok, now I got the point, also Richard had the same problem. Assume we have 10 threads, and thus
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email subject, posted by Bill Whiting on Fri Mar 7 13:44:34 2008
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Can I control the content of the Subject on an email notification?
i.e. Can I copy the subject from the elog entry into the email subject?
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Re: email subject, posted by Bill Whiting on Fri Mar 7 14:09:40 2008
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Bill Whiting wrote:
Can I control the content of the Subject on an email notification? |
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Quick filter by ID, posted by David Pilgram on Tue Mar 4 14:03:00 2008
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Hi,
I've just upgraded from 2.6.2 to 2.7.3.
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Re: Quick filter by ID, posted by Stefan Ritt on Thu Mar 6 15:06:35 2008
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> Hi,
>
> I've just upgraded from 2.6.2 to 2.7.3.
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Re: Quick filter by ID, posted by David Pilgram on Fri Mar 7 13:12:37 2008
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> > Hi,
> >
> > I've just upgraded from 2.6.2 to 2.7.3.
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#include statements and attachment visibility, posted by Yoshio Imai on Thu Feb 28 19:07:19 2008
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Hi!
First of all, thank you again for the great software and all the support.
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Re: #include statements and attachment visibility, posted by Stefan Ritt on Thu Mar 6 14:03:17 2008
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[quote="Yoshio Imai"]Recently, one collaborator here noted that it would be helpful if the preview of attached files could be disabled on a file-by-file
basis (via a checkbutton next to the "Upload" button maybe?). This applies e.g. to cases where someone performs a measurement outside of routine operations
and attaches the ASCII data file (preview not wanted, in particular if it contains many lines) and the graph representing the evaluation (preview wanted). |
Re: #include statements and attachment visibility, posted by Yoshio Imai on Thu Mar 6 18:19:48 2008
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Thanks you! I just installed the new revision, and it works.
However, it does not seem to work in list mode (with attach=1 option): elog still shows [I]all[/I] the lines of attached text files there.
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Re: #include statements and attachment visibility, posted by Stefan Ritt on Fri Mar 7 08:01:44 2008
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[quote="Yoshio Imai"]However, it does not seem to work in list mode (with attach=1 option): elog still shows [I]all[/I] the lines of attached text files
there.
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Re: #include statements and attachment visibility, posted by Yoshio Imai on Fri Mar 7 13:07:34 2008
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| Thank you, works perfectly! |
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Problem with Email Notification, posted by mike cianci on Sat Mar 1 07:40:18 2008
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Sorry to bother you with this, but I am not a programmer and this is probably a simple question but I need some help if someone has the time.
Under Global I have the command - SMTP host = smtp.comcast.net
ELOG responds with - Error sending Email via "smtp.comcast.net": 5.1.0 sender rejected : invalid sender domain |
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Re: Problem with Email Notification, posted by Stefan Ritt on Sat Mar 1 15:08:07 2008
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mike cianci wrote:
Sorry to bother you with this, but I am not a programmer and this is probably a simple question but I need some help |
Problem updating from 2.7.2 to 2.7.3, posted by Uwe on Tue Feb 26 03:06:06 2008 
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Hello,
I am trying to update from version V2.7.2-2041 to V2.7.3 but getting the attached error message. OS is
Windows 2003. I installed the update on Windows XP without a problem. Does anybody know ho to solve that problem? Thanks! |
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Re: Problem updating from 2.7.2 to 2.7.3, posted by Stefan Ritt on Wed Feb 27 03:46:28 2008
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Uwe wrote:
Hello, |
Re: Problem updating from 2.7.2 to 2.7.3, posted by Uwe on Thu Feb 28 01:56:53 2008
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Stefan
Ritt wrote:
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elog hand once mirror started, posted by stephane on Thu Feb 21 12:55:56 2008
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Hello,
When I started elogd on the mirror server, I can access to the website on it until cron job started. Once cron job started, the elog mirror server
hang and I can't obtain any response on it. |
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Re: elog hand once mirror started, posted by Stefan Ritt on Thu Feb 21 14:36:32 2008
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stephane wrote:
Hello, |
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Re: elog hand once mirror started, posted by stephane on Thu Feb 21 15:09:25 2008
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Stefan Ritt wrote:
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Re: elog hand once mirror started, posted by Stefan Ritt on Thu Feb 21 17:18:55 2008
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stephane wrote:
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Re: elog hand once mirror started, posted by stephane on Fri Feb 22 06:32:48 2008
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Stefan
Ritt wrote:
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Re: elog hand once mirror started, posted by stephane on Fri Feb 22 08:38:38 2008
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stephane
wrote:
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elog hand on destination mirror server, posted by stephane on Thu Feb 21 12:50:53 2008
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Hello,
When I start elogd on the mirror destination server, until cron job started, I can access to the website normaly. Once cron job started, I can't
access to the website of the elog mirror destination server. |